Overview
OnlineMetals.com has a rating of 4.7 stars from 822 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
This is the second ProtoBox I have purchased. The first was brass and included many useful pieces for turning and milling. The second one was aluminum and consisted primarily of three large pieces of 4-inch diameter tube and one large piece of aluminum I-beam, along with a few smaller pieces of tube and channel. None were useful for turning, but I will be able to cut up the I-Beam to make a couple useful pieces of plate. I understand that the ProtoBoxes are assembled from whatever cutoffs are available, so what you get is based on the luck of the draw. Both were well packaged and arrived quickly.
Needed to find a pretty standard size in 316 SS tube, but our usual and customary vendor had nothing to fit the bill. Logged in and ran a quick search. Found exactly what I needed in a longer length for about the same money.
Thanks for the feedback Audrey! I am so glad we could get you the material you needed at the best price!
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Thanks for the feedback Eddie! I am glad we were able to get this material ready for pickup as soon as possible!
Packing for shipping was fantastic. I purchased.060 perforated sheet for speaker grills. Just one of 8 pieces had a little damage from handling (not shipping). There was a little rust as well. All that I was able to deal with. However I am knocking two stars off for not telling me the perforated sheet pieces would come with a.25 inch solid band on one side. I expected perforations all the way to the edge on all 4 sides of the cuts. This leaves a pretty annoying aesthetic issue for my intended use. This could have been more clear in the order process.
Thanks for the feedback David! I apologize for that, as the perforated should come as shown on the site. I will be reaching out to you shortly.
Received shipment in a timely manner. Great piece of copper metal.
Thanks for the feedback Robert! So glad to hear you had a great experience with us! We do our best to make sure you are getting the best quality material in the quickest time!
Alec and the team always do a great job taking care of us. We are a small company so I always have to be on the lookout for good deals and fast service. On our last order one piece did not get shipped, so I contacted Alec and in short order it was on its way to us. Best pricing I have found and excellent service. I would highly recommend OnlineMetals to anyone.
Thanks for the feedback Charlie! I am so glad we are able to be a reliable source for you! We are always happy to get you the best pricing!
The ordering was easy, the shipping was quick, good amount of inventory on had.
Thanks for the feedback Charles! I am so glad you had a great experience with us! We are constantly adding to our long list of stocked items to better service our customers.
Onlinemetals.com has fantastic selection of products and easy ordering process. Service has been outstanding.
Thanks for the feedback Jerry! I am so happy we can provide a range of materials to help service you better!
Good, upset I cant have my account terms at net 45. My customers never pay at net 30, more like 45-60 days, this creates a hardship for me and my business!
Thanks for the feedback Steve! I am sorry to hear about that. I will be reaching out to you shortly!
Always a pleasant experience with fast shipping. Received in two shipments and was able to get to work on my project.
Thanks for the feedback Richard! I am so glad we were able to get you the material you needed in time for your project!
Excellent service price and delivery! Fast shipping!
Thanks for the feedback Robert! I am so glad you had a great experience with us, and hope to see you return!
Quick delivery and fair pricing. Very satisfied with Online Metals.
Thanks for the feedback Kenneth! I am so glad we could get you the material you needed at the best price to meet your job requirements!
Great service. Good pricing. I enjoy the discounts from time to time.
I always have an excellent experience ordering my metal and composites from online metals. It's fast and great quality.
Thanks for the feedback Adam! I am so glad to hear you had a great experience with us! Hope to see you return as a customer in the future!
100% satisfaction, great staff helped me all the way. I will definitely be doing business with them in the future. Pricing was pretty good also
Thanks for the feedback Will! I am so glad to hear you will be coming back! We are always happy to help!
I would highly recommend online metals they put up with me and helped me through the whole process. Destiny was super professional and fun to work with. When i called back Elizabeth finished the work order smooth as could be. I cant thank them enough.
Bill
Fallston Barrel House
The order was compromised by an out of stock condition on the acetal rod I ordered.
I appreciate the effort On-Line Metals made to reduce shipping by offering the 44" cut length, but I have to say, even with that, the shipping costs are getting prohibitive. Perhaps you could check with Fedex or USPS to get a more competitive rate than UPS.
Thanks for the feedback Russell! I will be reaching out to you shortly!
I ordered a 3/4" wide x 1/8" thick x 2' long SS bar with next day shipping and next day I received a 11/16" x 2' long SS round bar. They made restitution and sent me thw correct replacement bar and even let me keep the round bar, but it was sent by regular shipping, so I got it 4 days late. I appreciate that they have a great inventory, much if which is in stocks, acceptable prices, great shipping options, including free standard shipping, but don't expect accurate order shipment if you are under short time constraint.
Thanks for the feedback Anthony! I am so sorry this happened! I will be reaching out to you shortly!
I have been using OnlineMetals for years. Typically for custom cars and motorcycle projects. There supply of metals and online knowledge of how to pick the right metal is very useful. Custom cuts to your specifications and quick turnaround on your order is a real plus.
Thanks for the feedback Jason! I am so glad we can be a reliable source for you! We are constantly adding to our online catalog to service more metal needs, and our customer service team is always happy to help!
I am restoring a 50 year old boat that requires small quantities of metal to reinforce, replace, or strengthen parts of the boat. Online Metals offers wide range of metals that meet my requirements and does not require large purchase. Online Metals offers a wider variety of types, grades, shapes, and thicknesses than the big box stores and is reasonably priced. Online Metals is an excellent resource for DIYers and hobbyists.
Thanks for the feedback Ron! I am so glad we can be a reliable source for all of your metal needs! We are constantly adding more material to our site to ensure we can get you the metal you need for any project!
This order was placed during the holiday season and was delivered to me virtually the next day. Unbelievably fast service
Thanks for the feedback Paul! I am so glad we were able to get you the material you needed in the quickest time!
Had all materials needed for my project, easy ordering, quick delivery, product rec'd in good codition
Thanks for the feedback Ken! I am glad we could get you the material you needed, in the best quality, in the quickest time frame!
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback Al! I am sorry to hear you weren't able to use part of the protobox. We do sell to cut size if you ever want to buy a short or small piece to try out!