Onecom

Really wish I could give NO stars! We were customers of Truetelecom, but when our contract was coming to an end in December 2017, we were told that they were about to cease trading and couldn't continue to supply us - so we switched to TalkTalk. However, we kept getting invoices form Onecom and no matter how many times we phoned and wrote to explain and dispute the alleged debt, the invoices and reminders kept coming and then the threatening phone calls started.
Finally, yesterday, after a year of persistent threats and time wasting, we have received an ''invoice'' (bearing a totally incorrect postal address), which is actually a credit note for the alleged debt. The covering e-mail contains no apology or explanation and is totally inappropriate in that it refers to the attachment as if it is, indeed, a monthly invoice due for payment.
Terrible company - and the Trustpilot rating is just further indication that this is NOT an independent site and reviews are selectively vetted to give a biased assessment of the companies which support and finance Trustpilot.

After agreeing to look at the paperwork for a new contract they cancelled my BT account
I rang back to tell them I was not interested and the sales person was extremely
Aggressive and started swearing when I told them I would not be taking up their contract
After re- instating my BT account I subsequently found out they had created another phone line to set up the account on
They also claimed to be from Openreach when they first cold called me which is to hoodwink you into believing they are reputable
Avoid this company at all costs, they are prepared to cheat & lie to get your money

Warning to all - Avoid 'OneCom' at all costs.

I got a very long cold call from OneCom. They talked me into changing networks and to a business tariff on my mobile (I didn't know B2B consumer laws do not offer the same rights as a private buyer) Follow this link for more info on B2B contracts:-
https://reducer.co.uk/blog/understanding-business-to-business-contracts

I did sign up for the mobile tariff they offered me after over 30 mins of hard sell but changed my mind 3 days later and tried to cancel (within the 14 day cool off period!) I have been told there is no 14 day cooling off period for business customers! So I am pretty much stuck with this bad contract for at least 2 years if not longer.

The Deal: OneCom offer you an expensive phone tariff (i. E. £44.81/per month/ sim only) then give you a monthly discount of £35 making the total plan £9.81 (sounds good!). This was the price I was quoted (I missed they said it was ex VAT!). Ex VAT – Not Plus VAT which is more understandable terminology!

What they don't tell you is you pay VAT on the full amount (£44.81 + VAT = £53.77) not the quoted plan cost of £9.81. So my actual monthly cost will be £18.77 (+ £8.96 VAT on the £44.81). This is never made clear, double the amount I was quoted.

The contract is with OneCom for 3 years (they told me 2 years over the phone!) with a tariff review at 18 months. The discount is only for 17 months. So if you don't call for the tariff review the price bounces up to the full expensive price for the remaining 18 months of the contract. If you DO call them for a tariff review you can negotiate a new tariff BUT essentially you may be signing up to another 2 years!

Please:-
Do not use this company
Do your homework before signing up to a new contract (especially business customers)
Always look at the One Star reviews on review sites.

OneCom have lots of disturbing one star reviews on Trust Pilot https://uk.trustpilot.com/review/www.onecom.co.uk?stars=1

I can't tell you how very stupid and annoyed I feel with myself right now.

I have now recieved a deadlock letter from OneCom to take this matter to Ofcom/ CISAS. One Com use CISAS instead of Ofcom you can call them on *******2814 to lodge you complaint.

The worst company I have every dealt with, cold call from them while very busy with children wouldn't stop talking in the end I switched off. The worst thing I could have as agree their line rental was cheaper than BT so signed up but bill is coming in at £40+ per month compared to £30 max with BT because they charge 11p per min to mobile which they say I agreed to but no way would I have if hadn't switched off. PLEASE PLEASE AVOID