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OFourReviews 44

2.5
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OFour Reviews Summary

OFour has a rating of 2.5 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. OFour ranks 13th among Men's Shoes sites.

service
27
value
27
shipping
28
returns
22
quality
26
France
1 review
5 helpful votes
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It's almost perfect. :(
May 10, 2022

Everything product wise, website UX, everything was amazing. The only drawback was the customer service which could use improvement. Thank goodness they delivered and got in contact with me as soon as they could. At least I know now the lead time needed when purchasing stuff from them! Defo would repeat purchase ( without worrying anymore)

Date of experience: May 9, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Adam,

Thank you for sharing your review.

Our customer service has improvise since we last served you. Will be looking forward to serving you again soon.

AE
1 review
10 helpful votes
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Legit!
April 11, 2022

I ordered a pair of Yeezy from them and received it on time though I had a minor trouble with the payment but they attended my concern professionally. Overall the transaction was smooth. Would definitely recommend!

Date of experience: April 9, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Kai,

Thank you for sharing your review.

Glad to hear that you love your purchase. Looking forward to serving you again soon.

AE
1 review
10 helpful votes
Follow R R.
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I have placed 4 orders in total and i'm very pleased with the service and products I bought! I managed to gift my loved ones awesome and dope sneakers! As i'm a sneaker head myself To be honest, the website and app are super friendly, customer service replied to all my emails and called me several times to assure my size. Definitely placing more orders soon and recommending my friends to purchase from oFour.

Date of experience: March 9, 2022
Customer Happiness T. OFour Rep
over a year old

Dear R,

Thank you for sharing your review.

Glad to hear that you loved your purchase. We'll be looking forward to serving you again soon.

AE
1 review
5 helpful votes
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When see the product 2-3 days. After u buy it u get a 7 to 10 business days delivery. Call up the call center, i shall add rush to it. After 7days call again, he did help but it will take the same time.

Me i want my order cancelled and amount refunded as i ordered for a particular day and now it will be way overdue by the time it arrives

They no sir only can do store credit.
But let me see will speak to the manager and put up a request, will let us know tomorrow.

Next day i call the phone lines keeps disconnecting

My opinion- total scum

Date of experience: February 13, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Savio,

We are sorry to hear that you were unhappy with your purchase.

If you have still a query, please feel free to reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you.

Saudi Arabia
1 review
4 helpful votes
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Fake Fake Fake
February 9, 2022

I got adidas ultra 4D NASA Halo Silver from them on 11 Apr 2021. I'm an adidas fan and got many shoes before and I know how comfy they are. This one I got through OFour was not comfy in a very suspicious way! Tow months ago, it started losing color and shape!

I'm very disappointed, will never buy from them again.

Date of experience: February 9, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Abdulrahman,

Thank you for your review.

Please note that we at OFour has 0 tolerance against fake/UA products which is why all our products go through multiple steps of authentication tests to make sure they are 100% original and unused so we assure you that your adidas Ultra 4D NASA Halo Silver are 100% authentic.

We also offer a one-time exchange for the customers who face issues with sizing/fitting so if you had contacted us within 7 days of receiving your delivery, we could've help you accordingly.

And looking at the images provided, this could've happed due to the regular wear and tear as the shoes are unfortunately not indestructible.

Saudi Arabia
1 review
10 helpful votes
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Amazing!
January 31, 2022

It's my first time and will not be the last
Authentic products
Quick response to any inquiries
Thank you O4 for the fabulous experience

Date of experience: January 31, 2022
Customer Happiness T. OFour Rep
over a year old

Hi Dina,

Thank you so much for your review.

Will be looking forward to serving you again soon.

AE
0 reviews
5 helpful votes
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STAY AWAY!
January 21, 2022

Never buy from this guys! It will take you nowhere when you file a complaint regarding the damaged shoes they're selling! Til now haven't heard from them since I filed a complaint! This is the first and last time I'm gonna buy from them! Don't waste your money with this guys! So disappointed! I said I wanted to return and refund they never replied to my email again!

Note:
When i open the Jordan 4 box that I received it has a very strong rubber/glue smell came from the shoes which is not normal for original Jordan shoes that i purchased from the Jordan Boutique.

Very rare to find companies like this in Dubai,
They are really liars! They really don't care about customer satisfaction.

Date of experience: January 21, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Lucky,

Hope you are doing well. We're sorry to see that you were unhappy with your purchase.

Please note that the issues mentioned are common with the GS (Grade School) sizing due to manufacturing defects. As per our senior authenticators, the pair was still in a good condition to pass our authenticity tests.

AE
2 reviews
12 helpful votes
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Legit and very efficient
January 15, 2022

The guys in OFour are very efficient and their products and legit
Just received my Yeezy 350. Highly recommended

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Date of experience: January 15, 2022
Customer Happiness T. OFour Rep
over a year old

Dear Mohab,

Thank you for sharing your review.

Looking forward to serving you again soon.

AE
1 review
6 helpful votes
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Worse company in Dubai
December 26, 2021

In my 19 years of living in Dubai I have never experienced such bad customer service. At some point they weren't trying to give me my shoes nor my money. I had to mention that the issue was going to escalate to higher authorities such as the police and that's when they got scared and gave me my money back after 4 months. Very rare to find companies like this in Dubai and they're one of them scammers.

Date of experience: December 26, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Yousef,

Thank you for sharing your review.

I'm really sorry to hear that you had to face such inconvenience. Please feel free to contact us at +971 460 86116 we will be more than happy to assist with any of your queries.

AE
1 review
14 helpful votes
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Legit Shop! Worth the Wait!
October 20, 2021

I was hesitant at first to order because of the bad reviews i saw online. I gave it a go and ordered a pair of Jordans. After placing my order, someone contacted me from Ofour team to confirm the size of the shoes I ordered. I also asked them about the delivery time frame and I was told it will take minimum 10 working days (yes its working days, weekends not counted). I just waited patiently and my shoes even arrived earlier than the given ETA.

Most of the negative reviews are about
1. Delivery Time
- i think the shoes will come from another country thats why it will take a while for them to deliver your order. You just have to wait patiently.
2. Price
- their prices are even cheaper than mall price. I think its normal for resellers to increase their price?
3. Their selling fake stuff
- its 100% legit!

So happy with my experience. Will definitely order stuff from them in the future!

Date of experience: October 19, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Kai,

Thank you so much for sharing your review.

Will be looking forward to serving you again soon.

Turkiye
1 review
11 helpful votes
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OFour around the world
October 18, 2021

So happy! I ordered a sweater from OFour and asked if they could deliver in time before my flight. I got the sweater in less than a week as they promised and it's now keeping me warm as I travel the world! Thank you OFour!

Date of experience: October 17, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Jennifer,

Thank you for your review.

Glad to see you loving your purchase. Looking forward to serving you again soon.

AE
1 review
12 helpful votes
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Website is very friendly n easy to find what I was looking for. My experience was great from ordering my item from their App to delivering it to my address in Toronto.

I wasn't sure if the picture of the shoes I ordered weren't as good as they looked in their App but I was wrong, shoes looked as good as their pictures and packaging was good.

I would use OFour again to find unique shoes and other unique items.

Keep up the good work OFour.

Date of experience: October 10, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Ahmed,

Thank you for your review.

Glad to see you loving your purchase. Looking forward to serving you again soon.

GB
2 reviews
11 helpful votes
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Got my dunks in 5 days
October 11, 2021

I got my delivery really fast even they said up to 14 working days on the phone. Overall, very satisfied with their service so will be placing more orders with them soon and I am a dunks collector and these people have very good collection.

Date of experience: October 10, 2021
Customer Happiness T. OFour Rep
over a year old

Dear James,

Thank you for your review.

Glad to see you loving your purchase. Looking forward to serving you again soon.

AE
1 review
11 helpful votes
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I ordered an amazing pair sneakers from them but unfortunately I ordered a size too small - their professionalism in dealing with exchanges and delivering the correct size in a timely manner is unmatched. They kept me updated throughout the shipping process too. Also, packing was great!

Date of experience: October 4, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Karma,

Thank you so much for sharing your review.

Glad to see you loving your purchase. Looking forward to serving you again soon.

AE
1 review
11 helpful votes
Follow Khaled A.
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I understand that some customers might have negative experiences that pushes them to write reviews, however there are also customers who have extra positive experiences like me who also share their feedback to help other customers decide for themselves.
I am a loyal customer who buys regularly from Ofour.com and i really dont believe that they do scrapping on big websites as this is not possible since they do a lot of deliveries same day in dubai. Of course some products takes longer around 10 days, but this is also the case with much bigger websites globally.
I just thought that its only fair to mention my experiences which has been nothing but excellent so far. Am also proud to have such company that offers these kind of prodcut selection in our region with installment plans that makes it much easier for me to use.

Date of experience: October 4, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Khaled,

Thank you so much for sharing your review.

Will be looking forward to serving you again soon.

Hong Kong
1 review
3 helpful votes
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Scammers
September 4, 2021

I purchased 5 Topps F1 hobby box and 5 Topps Chrome hobby box from them. The expected shipment time is 10-14 business days. 15 days passed and they tell me they will ship it in a few days. They shipped it, however I only received 3 hobby boxes and 1 chrome. I have since tried to connect with their live chat daily and they don't reply, and also not to my email. Beware of these scammers. I'll post more reviews elsewhere and on YouTube soon. They scammed me for thousands.

Date of experience: September 4, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Danny,

Thank you for sharing your review.

We are really sorry to hear that you had an unpleasant experience.

Kindly reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you with your issue.

AE
1 review
6 helpful votes
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Scam
June 29, 2021

Ofour kept my return for more than 30 days when they do not have any intention of refunding me. Apparently it got rejected because of some "tag" missing. If rejected why not send back the sneakers to me? So you keep my money and the Nike x Off-white sneakers?

Date of experience: June 29, 2021
Customer Happiness T. OFour Rep
over a year old

Dear R,

Thank you for sharing your review.

We are really sorry to hear that you had an unpleasant experience.

Kindly reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you with your issue.

AE
1 review
3 helpful votes
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My guess is these guys purchase from a site like stockx.com and then mark the prices up even further. Their website looks very similar. Don't bother with them - go direct to stockx. My experience was bad. Item arrived nearly a month later and broken. Eventually I got a refund but because I paid via PayPal a foreign currency charge of 600AED was taken and NOT returned from PayPal with the refund! PayPal just responds with check our currency charges….

Date of experience: June 18, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Bob,

Thank you for sharing your review.

We are really sorry to hear that you had an unpleasant experience.

Kindly reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you with your issue.

AE
1 review
13 helpful votes
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This app was very easy to use and it was all straightforward. All the prices are affordable and since I'm a major sneaker head I look for the most affordable and AUTHENTIC products that I can find. Ofour goes beyond my expectations and satisfies me more than any other platform.

Date of experience: April 4, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Emily,

Thank you for sharing your review.

We are glad to hear that you loved your purchase. We'll be looking forward to serving you again soon.

AE
1 review
13 helpful votes
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I tried them with yeezys and jordan and both sneakers were authentic, was little skeptical as they do have a large collection which is strnag e, however was very comfortable after I had my pairs inspected by both adidas and jrdan store in Dubai.

Date of experience: March 16, 2021
Customer Happiness T. OFour Rep
over a year old

Dear Luca,

Thank you for sharing your review.

We are glad to hear that you loved your purchase. We'll be looking forward to serving you again soon.