Office Depot

I order 3 orders at the same time.
1/Bookshelf.
2 / desk
3/ 8 dining chair.
Them ship 8 chairs first then one of them broke. I returned and want another new chair. They got them then didn't send me a new one later them canceled my order ( desk) and return money from desk order ( didn't delivery the desk)
Then I call them many time and them make trouble them said them refund money already. ( but this my money because I didn't get a desk yet)
Them I call them again to ship to me another chair them said out of stock then I said I need to return all of the chair. Them come to pick up for a month later but I still don't see them refund my money back. I called again and them said them refund money already. But they didn't. They want to steal all my money from dining chairs order ($479.13)

I can guarantee I will NEVER buy from Office Depot again! They have failed to deliver our products 3 times on this order alone! The ONE other time we bought office furniture from them, they delivered the wrong desks! And it took weeks before we had the ones we ordered. The ONLY reason I ordered again from them is to match what we already had. The representatives keep trying to pass you off and have you call the shipping company. I bought the items from Office Depot, not the shipping company I should not have to call anyone else.

Our office has been doing business with Office Depot for over 15 years. We are now being told that online purchases cannot be paid for using Office Depot Credit card. I have called and spoken to a number of representatives to come up with viable options. We were directed to email a request to Enable Account billing for ******* Account Services-USA.
We have NOT RECEIVED ANY responses, nor were we given any other service options.
Until this is resolved, we will not be using office depot, and absolutely will not recommend to business peers.
The stores are helpful, but the changes made online are both unprofessional and not helpful at all.

Steals reward certificates when order are cancelled. Customer service line is horrible. Voice system is terrible! 5+ minutes to fight though it and then wait on hold.

There is no "level 3" wording anywhere on the product package. And all boxes have expiration dates 8. 22. 2022 or 8. 25. 2022. Unable to create return online. Customer Service won't help!

Over the years I have purchased many computers, supplies, and PRINTERS from Office Depot in Tyrone Plaza. Yesterday I spent another $300 on a Brother printer. No complaints with the printer--it is great. When I went to recycle my old HP printer (which I bought from them) I was told I would be charged $10. To recycle it. When I got there, I was charged $30.00. This really irritated me for two reasons: 1. I was told it would cost $10 and they bumped that to $30.00... and, 2. I have been a loyal customer of them for countless years. One would think they would accept the old printer (which was in good condition) without dinging me another $30. THIS IS THE LAST TIME I WILL BUY ANYTHING FROM THEM. Too bad their service really sucks. The manager was an arrogant $#*! as well. Bye, bye Office Depot. Hello BEST BUY!.

I've never had a good experience ordering furniture or technology online from Office Depot.com. This time I ordered a chair for curbside pick up. I received an email confirmation that the order would be ready in an hour. Then a second email said it was not really available and that a manager would call me. I didn't wait and called the store and was told me I should go back online and order the chair with a second separate transaction. My next email confirmation said it would be delivered 5/21. My next email said the chair would be delayed until 5/28. My next email said I could expect 1-2 days past 5/28. I checked the tracking today and it's being delivered 5/26. What a complete joke their online ordering process is, office max is putting items on sale showing in stock at stores that you can order from but they don't actually have any. Then office max doesn't have a handle on what's in stock at their wh or their supplier on these items they just put on sale. Not impressed, I could fix this whole process in a few weeks with their IT department.
One more thing, why there's a link to check my order on their emails yet I have to input my phone number and the order number after it takes me to their website?
Great price on the chair, the company is a mess. I just moved from as an example Boca Raton you should see the 625,000 square-foot headquarters they paid $130 million that I don't think they ever filled half of it with employees and it's probably been empty the last 15 months with people working remote.

Our company is using their Business Office Depot service, and it is AWFUL. Three times I have placed a larger order ($500 plus) and three times they provide a delivery date and the items don't come. Their website shows that the items have been delivered, and THEY ARE NOWHERE TO BE SEEN. Then I get to fight with them for 10-14 days to get my delivery. Always promising a delivery date, and never receiving the items on the date, but they are quick to charge my credit card for items not received. Working with their resolution team is not much better. They keep making promises and not delivering. So if you need Office Supplies and you are in the Lansing Michigan area. Find another vendor unless you spend hours of your time trying to get your supplies.

I purchased a DataVAC from this store (online) under the assumption that it would be compliant with US standard outlets and currents. When I received the package realized that it was made for use over-seas as it does not fit into any standard US outlet and it does not bring an adapter. Instead of assisting in receiving a replacement or a refund, I was simply dismissed.

The packaging of the DataVac clearly as a US flag on it and lists the voltage/current of 220V, but the correct voltage for use in the US should be 120 volts single phase/60 hz. The DataVac that was sent to me was 220 volts single phase/50 hz. I cannot use the product at all.

My small business has shopped at Office Depot for years, but no more. When I discovered I couldn't access my account or place orders online with either Safari or Firefox, I call OD's technical support, and was informed that OD's website doesn't support my Macintosh OS version. So I was resigned to having to place delivery orders by phone and access my Worklife Rewards by phone. That's bad enough. But then when I placed an order by phone last week, the representative, after repeating back all the item numbers I had ordered, somehow forgot to actually order half my items! And since I couldn't get any confirmation until the order shipped, I had no way of knowing that half the items had not been ordered! Worse yet, they split my order, so when I received shipping confirmation for some items, I had no way of knowing the others had not even been ordered! This is just not worth the hassle! Since OD clearly doesn't care about my business, I'll just have to take it elsewhere.

I ordered Viva paper towels recently and they said the carrier couldn't ship but had confirmation thru my email it would be delivered so I suggested there is 2 in the city I live in i can go pick it up myself but i feel they are trying to get out of the sale price that was listed but I'm going to dig deeper into this own up to your mistakes and correct it.

A rep from returns department at office max in Golden colorado was very aggressive refused to help dramatic as can be passed all over because I wanted to return a printer he screamed no go to epson other employees had to hold him back one gave me his full name he was crazy I left with no refund nor a printer that worked he had to be restrained like a wild animal again his name was DENNIS MARTINEZ AT GOLDEN COLORADO OFFICE MAX

I ordered a plotter (Epson T2170) thinking that Office Depot is a reputable online vendor. It was to be delivered in 3 - 5 days. The delivery date was set back twice, but it never arrived. When I followed up it appears that Office Depot did not stock it so they relied on an overseas company to drop ship it. The third party vendor used a third rate shipping company that did not provide tracking. After two weeks I canceled the order. After three weeks the shipping company finally contacted me about delivery.
After canceling the order with Office Depot I ordered a replacement from B&H Photo. It was stocked in a warehouse in New Jersey and arrived in three days. I canceled the Office Depot order after the B&H Photo plotter had arrived, was installed and working fine. I'm now working on getting a refund. Like any true American company, Office Depot has outsourced their customer relations to India.
With Office Depot the fun NEVER ENDS.

Leo at the Chico, CA location provided us with outstanding service. He spent time to ensure our pictures were perfect and was extremely knowledgeable. I highly recommend this service.