NineColours

It was my second order on Ninecolours and the first order was good and I was 100% satisfied so I ordered once more but this time I am not that satisfied as the fabric quality was not as mentioned. I ordered a net saree and I was expecting it to be great this time also but the net was not of a very good quality. The embroidery and everything was up to the mark. So i will tell them to just improve this thing else everything is perfect so that I can look forward to shop again with them.

They send poor quality product on stiched products orders, one cannot throw it or return it, totally waste of money 2300rs.
Order Id*******
Order Date 28 Apr 2022

Very bad experience.

0 star from my side. There is nothing I can say good about them. Poor customers service. The products were delayed by 20 days. I chatted to them about it 3 times and they kept saying it will be dispatched in 24-48 working hours but it didn't i. E. they blatantly lie to your face. Then I asked for a refund as one of the products was unavailable (even though it said the item is ready to ship when I checked again in the website -http://www.ninecolours.com/index.php?route=product/product&product_id=*******) and they emailed saying my refund will be processed but I still dont have the refund. I called them a couple of days later 4 times to inquire about my refund and they rudely hung up on me when I was saying something ON ALL OF THE CALLS. I emailed them first but no reply on email which is why I called.
So current situation is that I don't have refund on one of the products. Because one of the products is unavailable I dont have the cashback either. Total waste of money, time and effort.

They show pictures that are stunning but the material and quality is horrible. Return policy is crap and no returns could be done. Also they will send cashback coupons which does not work when you try to use it. Customer service is horrible, they will tell you that everything is possible but in reality ' nothing is'. They will try and loot you till you get fed up. Don't waste your money. Just please use your money elsewhere.If I could give negative rating, I would. I wasted more than 5000INR and its just for nothing. Just stay away.

Ninecolors customers service is very bad and not worth for money products they have...
They don't reply mails and have to continuously send them a reminders to reply...

I bought gown from this site and after receiving the product was not worth for money so in chat mail i requested for return and refund. But they asked me to send a mail. I sent a mail after 2 days they told its not possible to return pick up.
I never had such a bad experince with online shopping.

Pls dont buy it from this company..

I ordered two saris which together cost $190 and both are completely unwearable. I paid for full stitching including pre pleating, and a tailored blouse. One sari arrived pre stitched but made 7 inches/20cm too long. I absolutely can't walk in it and if I have a tailor here repair it I will lose all the beautiful silver detailing. The other sari came only edged, but also 7inches/20cm too long. Both blouses were incorrect and they've clearly just received a large blouse and done a 5 second shoddy job of shortening the seams but haven't even cut and hemmed them! So there's now uncomfortable bunches of material under my armpits and down my sides. One was also a completely different design from what I chose, one didn't have any of the details in the advertised photo and both of the measurements were out. I have been nothing but polite with their staff and have sent photos and offered to pay to post them back to be repaired and it's been a week since they last contacted me. I assume I won't hear from them again. They certainly don't seem to be concerned that I have wasted $190! If it was $20 I wouldn't mind so much but it's not cheap! And thankfully I didn't urgently need them because I assume I'll have to start again with a new company.