Nextiva

Worst phone system and support ever
I've had this system since December 2020 and have nothing but problems since then examples, 1) 5 to 10 second delay when you pick up the phone and you were able to talk to the person calling in 2) when answering the phone cannot hear the person calling in but they can hear you so the customer gets aggravated having to call back. 3) put the person on hold then try to re-engage the line and it will not pick up then finally disconnect them. The list goes on, every time you call In to support it's another issue on your end that you have to resolve although they fix the temporarily and then two or three days later same problems come back over and over and over.
I thought I had problems when I was with spectrum, but that seems like the best system ever compared to this I would recommend you looking at other reviews and be careful with them not a good system by any standards. Would never recommend them and after my contract is over I will go with someone else, my lawyer looking into breaking the contract. So if you're in the same predicament document everything so that you have back up.

I dont know what happened to them. They went from an excellent VoIP provider with the best customer service and support, to horrible! Our system started to disconnect and would ring busy and at times the phones would just ring for hours, but no one on the lines. Support kept telling us to try this or that, to upgrade our modem and internet service, which we did everything we were told to do to fix the issues. But nothing worked. We were losing business without our phones. After 5 yrs of being with them we had to switch companies. And they were just horrible to us, when we switched. They kept trying to bill us even after we ported out our numbers, and we sent in our cancellation notice. Our contract had expired 3 yrs earlier, and we were on a month to month. They became the most rude and unthinkable type of people to deal with when we started having issues. They must have had a new turn over for management or something, because what ever took place, was not for the better. I can not recommend this company any longer. And that really makes me sad.

Worst experience with a service. VOIP set up is not user friendly. A great deal of time and phone calls were spent on issues. Each service seems to have a different department and different person to speak with. Service was not worth length of time it takes for them to set up the dashboard, the time I had to dedicate to do the setup configuration, the countless time I have been on hold or had to talk to representatives, and the quality/reliability of the calls. Cancellation of VOIP has been a nightmare. My VOIP account was renewed after I received cancellation confirmation. I was furious after the numerous time and phone calls it took to actually get the cancellation confirmed. The excuse was that they had to migrate fax history since I was keeping my fax number. For a company that handles large businesses, the fact that they cannot transfer a fax history timely is concerning. I will be cancelling the fax service as soon as the VOIP issue is resolved and "finally cancelled". I wish I could bill them for the hours I have wasted with the countless phone calls with them. Stay away from Nextiva and save yourself a lot of wasted time and frustration.

Absolutely DO NOT sign up with this company. Read all these reviews! I signed up, been trying to get it set up for over a month, I can't port my business phone number so I'm unable to use the service, and now they tell me I can't cancel unless I pay almost $300. GIVE ME A REFUND YOU SCAMERS! Hopefully you are reading this before you've signed up if you aren't then you are here to add your one star review to the pile. Booooooo Nextiva!

Their VOIP only works half the time. The apps on the phone rely on bad cell service. Prepare to have a lot of dropped calls, anywhere between 2 to 4 callbacks.

I am more than happy to recommend Nextiva for all of your VoIP and SaaS needs! We were overpaying for our previous provider and they were under delivering big time. Needing to take on other services to fill the gaps we got fed up. That is when i reached out to the Nextiva Sales Team. They were amazing from the jump! All of my questions answered in a timely manner, then they blew me away with their service list custom tailored to fit our companies need with a price point that make it a no brainer to switch. We did so a month later after i got out of our current contract and in the meantime ALL of our numbers were ported over. It was seamless! Then it was a dream come true, everything we needed all in one place for one price. The setup was a breeze, the customer service chat feature clutch, and in a day our new and improved call flows all set. 10/10 just make the switch you will not regret it! We certainly don't! We have even traveled internationally and haven't missed a beat with their mobile app. Freedom!