Nextiva

I've got Nextiva phones set up across 12 locations around the country and plan to switch my 4 other offices over the next 8 months. Nextiva is a much better phone system and management solution than our old system. Each store used a separate local carrier and we routinely had issues. Now that everyone is on the same system - Nextiva - it is managed from our head office here in Orlando. I can look into each store's network if I have to. Switching to Nextiva is the best thing we could've done.

5 stars because for doing over 3000 faxes a month, you simply cannot beat the price of $30/month. Other places will charge you much more if you break the 1000 barrier and they make money off of people doing low volume. If you want to do high volume faxing, those other services just cost too much. Nextiva doesn't have all of the robust feature of other faxing companies like viewing your faxes without downloading them, etc but in the end those features are not worth the higher price anyways.

I was using a free talk and text program when I first started my business. Since I've switched to Nextiva, my business has exploded! I was happy to get in touch with 10 clients a day. Now I average 25 contacts each day. I am so happy I switched. Not only am I able to contact more clients, but with the note features, I can keep notes electronically rather than writing everything down. I'm a member for life.

Hired them and trusted sales person Hoffman she said just call me if anything we will fix that for you. We signed the contract, spent 100 hours on the phone, did training - result no service - numbers, phones - nothing connected and they demand $4000 to cancel contract. I understand that you need to make money - but good ethics is a must in business in US - not fair business practise is illegal. Also security measures are designed to drive people crazy not protect you. Local business inspection of business practise is requested. I am sure there is ton of customer with similar experience.

Nextiva charged me and they didn't activate my numbers for weeks no body answers or called me I tried to contact them many times. And after weeks I made a contract with another company. After one month they send me email saying they are charging me almost full amount of yearly contract for services never activated! This is a scam! Stay a way from Nextiva!

This system is incredibly frustrating – it's broken down over three times in the past six days. When we call, it takes them over an hour to answer. Interestingly, new customers get a response within a minute. The management seems neglectful towards existing customers. Despite assurances, the issues persist, wasting time with no resolution. Working with this company has been the worst experience, and I wish I could give them a -100 star review. Unfortunately, that's not possible.

Ordered the fax service. Worked fine. But when I tried to cancel fell into Nextiva Customer Service Hell. They ignored my cancellation email which was sent timely exactly per their instructions. They billed my card anyway.

They will not respond to emails sent
It takes hours to get through on phonelines
Then you get bounced around from one "department" to another

Ironic for a "communications" company to have such dismal communications.

I have reported them for fraudulent business practices and filed a fraud claim with my bank.

We have been using Nextiva for a while now, and it's been a great experience overall. The user interface is user-friendly, and the admin portal for setting adjustments is easy to navigate. I appreciate the ability to make various changes with ease. The support team is available through chat, email, online portal access with quick videos, or by phone, however, they can be slow to respond at times. Nextiva's affordability and scalability make it an excellent choice for businesses looking for a reliable communication solution.

In our organization, we use Nextiva Business Phone Service as our primary business communication solution. The platform offers us an advanced phone system with features such as voice calls, video conferencing, text messaging, and centralized contact management.

One of the key business problems that Nextiva addresses is the need for efficient and reliable communication. With this solution, we've improved collaboration among distributed teams, as we can seamlessly make calls and conduct virtual meetings. Additionally, the ability to send text messages from the same platform has streamlined our internal and external communications.

I called Nextiva with a question and they answered by the second ring. The agent spent time listening to my question and then proceeded to offer a number of possible options for me to choose from. I received an email from him with more information shortly after, and again a couple days later to ensure I was happy with the change. I like how easy the system is to use, despite all the many products, services and features offered, and it's really reliable to.