NewCakes Reviews Summary
NewCakes has a rating of 3.6 stars from 185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewCakes most frequently mention customer service, perfect condition and short notice. NewCakes ranks 6th among Dessert sites.
Had 5 birthday cakes from this company in the last 12 month and they have all exceeded expectations. Thank you very much for such amazing experience.
Great company to deal with. Hit the nail on the head with the design I requested and was a speedy delivery. All in all I would recommend to all!
Awful experience and disappointing cake. Cake on the left was what I requested. Cake on the right was the one received. Delivered at the incorrect address despite 8 attempts to check what time the cake will be delivered and to confirm the correct address. I had to arrange a courier myself to get the cake to the right address nearly 30 miles away. Brendan has not offered me an apology and he also does not think that I require compensation for sending the cake to the wrong address
Thank u for your site with such good tasty recipes. I have tried a lot of them and could say they are simple but tasty.
I canceled the order 17 days before the delivery date and received no money back at all even though their cancellation policy states I should have received 50% back if canceled above 14 days.
Their cakes are very expensive and so 50% for canceling above 14 days is ludicrous. Stay away and buy from someone more honest.
Have been using NewCakes for a few years. All cakes have been amazing. Quality is very good and arriving on the day I requested. When I wanted a customised cake for my grandson they produced a wonderful digger cake. More recently Batman and Spider-Man cakes. Very very happy to continue to use them.
Amazing job, took the request and made a custom built cake that was both beautiful and tasted amazing. Thanks so much
New Cakes cake was FABULOUS! This was a very big and very last minute order. A complicated thing to organize in little time and New Cakes team was absolutely fantastic, professional and kind. The cake was beautiful. It was a surprise and everybody absolutely loved it. A masterpiece. And really yummy too!
It was the peak of our charity anniversary party. A big thank you!
Ordered for my friend 65th birthday. She loved it and it tasted good too. Thank you New cakes the cake made her birthday extra special.
I am very impressed with the cake I received for my son's birthday. It looks exactly like the picture I chose. He is going to be so excited when he sees it.
Not only that but ordering the cake was simple, the delivery arrived exactly on time (if not a little early) and the whole process has been fantastic. I would definitely recommend this company to anyone and expect I will be using their services again in the future!
Absolutely amazing! I got a bespoke cake made for my son's 15th birthday which I wanted to be unique. It was of a spoof of "Bob Ross" in the Dead Pool Avengers. Beautifully crafted & every detail matched the character, surprise of the night & tasted delicious. All guests were left amazed at how well the character had been copied, even the ones who didn't have a clue who it was! As long as my son knew & was happy that's at that mattered & he loved it. Vanilla sponge with Jam filling, the rest of the cake was finished the next day & was as soft as it came.
What an outstanding cake. Always the best taste cakes that I've received from New Cakes. And delivered in one piece. Everyone was well happy when received and our 15 year old son absolutely loved it on his birthday. Would highly recommend New cakes to family and friends.
I have to say that the cake we received absolutely exceeded all expectations. The image on the site was great but didn't quite appreciate just how much work must have gone into this.
The person this was for was totally gobsmacked and didn't want to cut it up.
I had asked for the colours to be amended and they had colour matched them perfectly.
Will definitely use again. Thank you so much x
I wanted a unique design for my sister's 50th, something that would exhibit her personality. I searched for an image and presented it to New Cakes. A "tiffany Gift Box". New Cakes designed a beautiful and tasty cake, a true feast for the eyes. They have many flavor options to choose from, and fulfill many dietary restrictions too. Their customer service was absolutely great, very helpful, polite and prompt. Delivery was on schedule and packaging was excellent. I would definitely recommend New Cakes to everyone, you will not be disappointed.
I ordered a Super Mario cake for my son's birthday. When it arrived it looked nothing like Super Mario (photo attached) and nothing like the cake which was advertised. When I queried it I was told they use a plastic toy for the photo and then try to recreate it in sugar paste. I had to go out and buy a plastic figure to replace the one on it. Luckily I had ordered the cake in plenty of time so I had time to do that. Otherwise I would have had an extremely disappointed son. They offered me a 40% discount which I finally received after several phone calls and emails. Even with the discount it was an expensive cake and I wish I'd held out for a bigger discount. It was a very stressful, disappointing experience. I wish I'd read the negative reviews before ordering.
Was shocked to read all the bad reviews on this site! Ordered cupcakes and a small cake for my daughters 2nd birthday. The team were very accommodating with my designs (3 different ones) and flavours (3 different flavours). The cupcakes were sooooo yummy as was the cake. Will definitely order again!
I could not even imagine the cake would be as amazing it was both in looks and taste.
Thank you very much.
We were looking for ghostbusters cake with Slimer on it.
It turned out there are not so many great designs online and I could not even share pictures of what ideal design will look like. New cakes were really easy to deal with and they understood very quickly what's required and adjusted already existing ghostbusters cake accordingly.
Cake arrived on time and looking great.
Ordered a barbecue Cake for sons 40th & sent in a photo the New Cakes team did an absolute amazing job and the cake went down a storm the cake was a beautiful texture moist and everyone commented on how delicious it was the presentation was so beautiful considering. I ordered at very short notice and the New Cakes Team did a wonderful job to turn it round so quickly it arrived beautifully presented so very much appreciated thank you Pat
This was a late order for a very specific beer can cake. It came perfectly presented and with exactly the same colouring and appearance as the chosen beer can, and the cake and fillings were delicious
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members