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NetworkSolutionsReviews 3,077

3.5

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From the business

Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

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Oklahoma
1 review
0 helpful votes
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My experience so far has been great! I am learning more and more each time that I modify my webpage. Definitely recommended for first time users!

Date of experience: May 31, 2024
Pennsylvania
1 review
0 helpful votes
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I can't access my marketing with Constant Contact. I am paying them and I can't cancel or do any email marketing.Web.com took over for Dotster. It has been a MONTH, no one has contacted me or helped me resolve this issue

Date of experience: May 31, 2024
KR
1 review
0 helpful votes
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It has been wonderful signing up to domain.com. I have not encountered any issue.

Date of experience: May 31, 2024
Massachusetts
1 review
0 helpful votes
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Terrible experience with user experience and customer support

Date of experience: May 31, 2024
GB
1 review
0 helpful votes
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Pretty useless, cannot resolve my issue so far and I don't have high hopes about resolving it soon,

Date of experience: May 31, 2024
Canada
1 review
0 helpful votes
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It was easy to setup and create a website, but the tech support staff are not trained properly or highly knowledgeable to help with more complex issues, even though they should be

Date of experience: May 31, 2024
Arizona
1 review
0 helpful votes
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It's not as straightforward to navigate to where I want to be. The learning curve is not fun!

Date of experience: May 31, 2024
Wisconsin
1 review
0 helpful votes
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Easy to work with, builds my confidence. The website builder and security options have proven to be very effective.

Date of experience: May 31, 2024
Virginia
1 review
0 helpful votes
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The website is now very difficult to navigate and seems primarily intended to sell me more products. I just want to manage my website but it takes me several minutes to figure out how to get to my website each time I log in. Make this easier and more prominent relative to the sales buttons.

Date of experience: May 31, 2024
Ireland
1 review
0 helpful votes
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A lot of bugs on your website
June 10, 2024

A lot of bugs on your website. 1) Had difficulty with backing up my site. Support did the backup for me so that I could download it, but its only once. I need to have possibility to make backups whenever I want using your tools. 2) I am able to login to the system with my login/password, but I cannot change my phone number or the password, because it says the password is incorrect. But how I was able to login if the password is incorrect? 3) Wordpress and Elemental say I need to upgrade MySQL and PHP in order to improve the site performance, as it is currently unsatisfied (a way too slow), but the support said that I cannot do it and they had been working on it for more than two moths already (or even longer).

Date of experience: May 31, 2024
Florida
1 review
0 helpful votes
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Your system is not as easy to navigate as it was when mydomain.com still owned it

Date of experience: May 31, 2024
Hungary
1 review
0 helpful votes
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I try to bring prudentfitness.eu domain name form my company account to here, to my private account. I talk to the chat support every week hours for 3 weeks and still it is not solved. Either you make it intentionally, or you are dilettante

Date of experience: May 31, 2024
Malaysia
1 review
0 helpful votes
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Bad after upgrade also have login problem and email issue.
And support team is so busy wait for along time or need to consult
Snr. To settle the issue

Date of experience: May 31, 2024
Canada
1 review
0 helpful votes
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No customer service and no one seems to know how to fix account problems. When you try to respond to their reply they tell you "this case is closed" and if you want more "help" (not) you need to start over again from scratch with a new unknowledgeable person who doesn't seem to know how to help or fix problems. Don't you want my business? I guess not? Perhaps you already have all the business you need? Unbelievable hoop jumping and gaslighting and refusing to acknowledge there is a problem and then blaming the customer. Your website will not allow me to update my payment method. I have tried every which way to do this and it still will not work. I've done it the correct way, but your website will not work. It's you, domain.com, and not me, with the problem! Where do I go to get a domain hosting service that doesn't gouge with ridiculous charges?

Date of experience: May 30, 2024
Ecuador
1 review
0 helpful votes
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Raise of prices without notify, i didn't know after 1st year prices would be raised.

Date of experience: May 30, 2024
Washington
1 review
0 helpful votes
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I have a lot of trouble with my weI have been using this hosting service for a while now, and unfortunately, I have encountered a lot of trouble with my website hosting. There have been frequent downtimes and technical issues that have been incredibly frustrating to deal with. While the customer service team is polite, the recurring problems with the hosting have made it difficult for me to maintain my website smoothly. I hope they can address these issues promptly, as the potential for a great service is there, but my current experience has been less than satisfactory.bsite hosting.

Date of experience: May 30, 2024
Arkansas
1 review
0 helpful votes
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I faced problems many times when trying to update my email record ( and still haven't done it so far). Also very bad experience with purchasing. I bought dns protection service and now you're still throwing a big banner to me for every login about it.
Your support is nice enough - 2 stars are for them.

Date of experience: May 30, 2024
California
1 review
0 helpful votes
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When I first signed up with your service I was very happy with the phone customer service and the pricing that you offered. But, for the past year I have had multiple charges and horrible chat customer support that had completely frustrated me.

Date of experience: May 30, 2024
Florida
1 review
0 helpful votes
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Horrible Customer Service
June 9, 2024

Horrible Customer Service. No matter when I contacted the Customer Service section for help. I received the worst person that is employed with DOMAIN.COM

Date of experience: May 30, 2024
Nevada
1 review
0 helpful votes
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Google workspace issue was not addressed after purchase. The refund was easy but I was frustrated that a service was offered to me that could not be fulfilled.

Date of experience: May 30, 2024