NetSpend

I had brought this card a year and it never work and my husband reminded me to check it again and still No Luck my email my name Mrs Williams. Horrible

This is the worst place ever I went purchased a card put 24.88 cash on it and tried to activate it and they want all kinds of stuff I sent them my I'd and print out from dmv and my utility bill now they want a copy of my social security card that's ridiculous I have been sent so many cards from them and now that I purchased one added money and I cant activate it they wont even give me there name or I'd number but they want all my personal info and wont transfer to supervisor and now I'm blocked I am so furious I will never do that again the worst prepaid company ever to stop that off looking at the package it states I'd verified I verified it didn't say anything about social security card until you open the package it's a scam they should get there business took so how they like that its caused so much hardship and it's only 20 bucks and sum change really

I hate net spend I was double charged for something and when I have tried to get my money back they argued with me and I wouldn't suggest them to my worset enemy. They charge to much to use there service

They charge you for the card (4.95) they charge you for reloading the card (4.95) They charge you for every transaction (1.00) they charge you to pull money out the ATM (2.00) They charge you for purchasing anything online (1.00) so basically Everytime you use the card they take your Money also! This was never informed to me. If your already using their services why take additional money off every time I use the card? I would rather have a bank account, or a green dot card. They both would save you way more money! Netspend is a scam & I wouldn't recommend & their customer service representative are very unprofessional, and confusing. I just told them to Shut my card off Immediately, I'd rather spend $25 to open up a ligit bank account, it's so worth it. Now you can actually save your money with NETSPEND taking anything from you... Thanks State Employees Credit Union

My only way to pay my rent is by my social security disability payments. They locked my account for fraud protection and I did everything they asked with sending my ID and SS card and proof of address and then they say it wasn't enough. It's been two months now and I asked to have my account closed and a check sent to address on file and yet to receive it and every time I call they say it takes 15 days and the day it was processed is a day later every time... They say the same exact thing as if they read it from a script. I couldn't pay my rent and ended up on the streets...

I bought a netspend card at Dollar General i put 20 dollars on it i got home and called to activate my card only to be told they need my personal info that was a red flag but i went along with it after i sent them all my documents i was told to send in a proof of address that everything worked out for personal reasons i didnt want to show the full bill so i showed the name and address on it and the top of the bill to show where the bill was coming from that way they wouldnt see what the bill was for i got an email saying that it was received and tried to use the card but it declined i just got off the phone with netspend and they said i had to show the full bill and i dont no why theu would want to see my hospital bill so im pretty sure im going to sue them for fraud because not only did they take my money and not let me use my card now they have most of my personal info and i feel legal action must be took this is ridiculous do not get with them netspend steals from you

Worst company to have a pre-paid account with. We bought a card and were told it wasn't going to be active until we called to activate the card. We were told the money put on the card was going to be accessible, regardless of time before we activated it. I called to activate the card and there was a 0 balance. I was charged inactivity fees and I couldn't get any of the fees disputed. The representatives kept saying that the terms and conditions stated the fees so they were valid. Instead of understanding we were given incorrect information, they refused to work with me at all. This company will lie to you and then take your money. I hope you are okay with having your money stolen and dealing with dishonesty if you keep a netspend account. I will never recommend this company and I wish there was a legal way to hold them accountable for lying.

This company is scammed me out of $5,000 over dispute transactions with police reports favoriting myself cards were lost and stolen unauthorized usage was made and they would not reverse my money do not use this company they will rob you over charge you double charge you they don't have no one working there from the United States they're rude and disrespectful this company must be shut down I would never in a million years let this company offer work with any of my money I'll never use them again they're garbage piece of s****

My card was locked in July 2020 after sending in multiple forms of identification my card remained locked until October 2020 Once unlocked i purchased a new phone but i forgot to delete the brinks app off the old phone which google had my passwords an i thought that stuff would get deleted but i had a virtual account an most of my funds was swiped from my account i disputed the charges and they closed my account due to suspicious activity

They dont even deserve one star at this point! Had my bank account drained from a foreign country! I disputed the charges and was told i would hear something in 3-4 days! Heard nothing! Go to check my account and somehow the charges have just disappeared and my money still isnt put back in my account! Than i call and the lady tell me its because i authorized the charges... ummm what charges because from what i see there are no charges! Something fishy is going on and i i wasn't my $1,500 back!

This company takes advantage of consumers by enticing them with the promise of a bank account or gift for their loved ones and then makes it basically impossible to activate the card. They ask for detailed information about the cardholder and at the end of the process they claim they cannot verify the information. It begins when you select the option to activate the card online, but wait, something went wrong-please call this number. After calling the number, which also happens to be the number they direct you to to file a complaint, you wait on hold for 45 minutes. When you are finally connected to a representative, that person cannot speak or understand english. They also appear to have problems hearing. They ask for all of the same information, making you repeat it several times. At the end of this ordeal, you are told that they cannot verify your information and you must submit some document…. I could not understand what she was saying. I asked multiple times for her to clarify and then she hung up on me.

My money was taken out of account some way some how on 5/18-5/21 and netspend is saying it's no error they found I was at work during the time the with draws was done netspend blocked my card I am heart broken this happen to me I'm single mom trying to but my money back can't let my money knowing it's mines and it stolen of out my account by a scammer that got my information I just want my back they closed my account and make you feel like your the Stealer of your own money not right please help the reps lie to you and treated me wrong in this matter

It costs just shy of $4.00 to load AND they charge you $1.50 on every purchase!.they sent me a new 'chip' card to keep spending,but $#*! that.

A total scam, horrible customer service, no English speaking people, they give you the run around, they automated system sucks, hold times are over an hour, hung up on, In possible to close account, this company is straight up FRAUD and should be held accountable, if I could give negative stars I would

Both Middle fingers up

We loaded our netspend card at 711 store on saturday with $300 dollars and we got a notification but the funds never came in on the app. We have not been able to use the money and lost work and money due to this. Clerks at 711 saying call netspend and of course netspend is saying its 711 we need to check with. My wife went today to speak to 711 manager witht the reciept. If nothing is being done we are filing a lawsuit agains netspend today.

I put $300 on a prepaid card...Told I could use it...Said only option I had was that they would refund me in 10 business days...They were very rude and not helpful at all

This company is 100% fraud. NetSpend caters to web identity hackers with their customer support platform. There is no Customer Service. It's all auto generated email response telling you to call a bogus number that sends people on a round robin of tele-prompting for 10 minutes at a time just to get nowhere, with no-one and cut off as your reward for trying! This company needs to be SHUT DOWN BY THE BETTER BUSINESS BUREAU!

Please be aware they are scamming people out of their money i put $140 on this card and they put a block on it for fruad and want me too send my social sercurity card birth certificate and proof of resident why? Bottom line they are scamming!

Don't get a netspend card. It's the worst company ever. Just don't do it. All liars and snake oil salesman.if 0 stars were available I would of picked it.

Netspend is the worst. It's so difficult setting up the card in the first place and then it didn't work (kept getting rejected online) so we had to keep calling back. Ugh... never again.