On November 28,2023 I made a purchase of 11 items as Monday, Cyber Day Sale. I was very excited to finally have an opportunity to try this brand. On November 29,2023 at 3:16 am (PM), I received an email confirmation my order was on it's way including my order # and tracking # for a their Track818 system (this "shipping company has infinite horrendous reviews and also called-out as a scam-delivery-business).

After tracking my package for a TOTAL OF 32 days, my order has shown as delivered (at 16:16:17 on December 30! This was a complete false update as my package was NOT delivered. I, on the 31st immediately contacted customer support.

At 11:11 am, I emailed customer service: This order states it was delivered to my address 12/30/23. I received a response on December 31, at 10:15pm I received a response from customer service stating they would further review.

On January 3,2024 at 3:22am I received a response from customer service.
"Hello,

Thank you for contacting us.
We are very sorry to hear that you haven't received the package yet. We understand your feelings. We are well aware that every order and package carries the strong expectations and love of customers. Our goal has always been to provide customers with a satisfactory shopping experience, and please believe that we will solve all your problems for you.

After hearing your feedback about not receiving the package, we contacted the courier as soon as possible, hoping that the courier could make financial compensation, but it was difficult for us to obtain compensation from the courier. Normally, couriers will not make any compensation for delivered packages.

As our precious customer, we cannot let you bear this loss. We are willing to resend the package with the expedited service to you for free and it is supposed to arrive within 7-15 days.

1. Are you willing to sign for the second package? Please let us know about your opinion.
2. If you are unwilling to wait and refuse the second package, please let us know and we will continue to provide you with other solutions.

If you have any other questions, please feel free to contact us here and we will help you solve the problem. Please rest assured.
We are looking forward to hearing from you soon. Hope you will have a good day.
Sincerely,
Customer Service Team"

I responded on January 3,2024 at 5:10pm. "Hello, Please resend my order. I am willing to sign for the received package with the expedite shipping as previously stated in your email"

On January 7,2024 at 5:19pm I received an update to my reissued package.
"Your reissue order has been sent on 2024/1/6 17:34. Please kindly check your package status below. Again using the phony shipping agency https://www.818track.com"

I frequently checked on the status of my delivery, on January 17, I saw the package once again showed "delivered"! I did not sign for my package as customer service promised I would do to assure my package was received. I emailed customer service AGAIN! At 1:17pm.

Customer service responded on January 18th at 12:56 am stating the package was delivered on January 16,2024 at 12:48:19. I responded that I had not signed for my package per their offer to reissue my order back on January 3,2024.

This was their response on January 18th at 10:54pm.

Hello,
Thank you for contacting us.
We feel very sorry that you failed to receive the package successfully again, but please allow me to explain why the package was not successfully delivered first. Since this is the second time you have failed to receive the package, I think the courier has some problems with the delivery service in your area. We have filed a claim with them already. And about the delivery proof you required, I am sorry but the courier cannot provide it for you. Please allow me to clarify the current situation first. Since our products have been sold at very low prices, when choosing logistics services, we cannot choose delivery services with a proof of receipt that requires more fees. As you know, signature service requires more manpower and time costs, so it will be more expensive than ordinary delivery services.

In that case, although the courier still refused to bear all the loss of the order since the package was shown delivered, we tried our best to require them to increase the proportion of the compensation for the loss as much as possible. With our unremitting efforts, we have obtained a 70% refund for you. I know this may be different from the ratio you expected, but please understand that we also suffered a huge loss as the products were sold at a very low price already. We would appreciate it if you could understand our difficulty.
Please allow me to apologize again for the current situation. We look forward to your reply soon.
Best regards,
Customer Service Team

I have been using a lot of online shopping for a decade. Most of my shopping is through website and very familiar with the process.

First time user for the website. Has been very interested with the clothes so I decided to purchase a few items however to experience the WORST CUSTOMER SERVICE EVER IN MY LIFE!

Bought a jacket from Nasty Gal, they mistakenly sent me a wrong size even I ordered correctly and send them a picture. I wrote to them and they say they'll send me the correct size once they get the returned jacket. I returned it. Two weeks later, while waiting for the correct size jacket, I got a refund response instead like literally an automated message.

I was furious since initially they had sent a wrong size (fault 1) and they promised to send me the correct size but instead I just got just a refund(fault 2). I tried to write back to them when I got the automated message and hope they'll noticed their mistake and change the order to send me the correct size but guess what? NOT A SINGLE RESPONSE and 2 email were sent to informed them it's another mistake. Few days later, the refund was officially back to my account.

You could say that: 'Why don't you just buy it again?'

Well guess what, THE SIZE has no longer available. The company should be responsible with their faults. But unfortunately I am expected to do self service again (reorder) even though non of these should be even happen on the first place. I am reluctant to do it since I've contacted customer service and that's what they are for, right? To help when customers experience trouble?

I tried to write again to ask for a response, I never get it. Then I tried a different platform, Instagram.

1. Sent first message explaining about my incident. The response was: Sorry since we have refund you money, we can't send you a new parcel.
2. Another message explaining the incident that it should not even happen from the beginning, it's the company who had not be careful about the order and they should be responsible for this mishap. The response from customer service is from another clothing website Boohoo (interesting, they don't even cover up their combine customer service facilities. How is possible customer service are personalized?): You can order it again and I can refund delivery charges.

3. Now, at this moment, I have lost my patience, the jacket cost around 150e and I would not even need to cover shipping fee extras since it's included. So she practically did not help me in this situation because it does not applied. So I replied the exact explanation. The response was: they'll give me a 5€ gift voucher and it will be sent within 24 hours.

I was so disappointed at this point. It seems this company does not value customer loyalty. I even tried to contact them when I got the refund notification so that they are aware of their mistake and on and on, the customer service was not able to response correctly on the matter and does not provide any solution for their customer. 5€ was the price of their compensation on this matter (1, they sent a wrong size, 2, they did not sent me the correct jacket instead proceed a refund.

5€ is seems pretty unworthy for any response for how terrible the customer service is. How awful this experience!

I feel restless and disgust about it. I decided not to use this website anymore and that's such a shame due to first experience and totally ruin my trust on this website.

By the way, the instagram message was from 21.11.2022 when they offered the 5€ pity compensation by their customer service. After two days, they did not send me the voucher. So I wrote to them again. And they do the same response: We will send you the voucher within in 24 hours.

As you can see, the faults are continuously spiraling down, is like there's no sense of justifying anything and should have just gave up. Until today 1.12.2022, nothing was sent and honestly who cares about the 5€.

I sincerely want the company to be responsible on their faults, send me the jacket I wanted. But they never take the responsibility and just keep making mistake again and again. Curious what will be the response of NASTY GAL on these unfortunate series. You folks should BEWARE!

I purchased some clothes from Nastygal some days ago, and contacted them about some items that wasn't correct in size or color.

1. After writing them an email I got a reply that they needed pictures, I tried sending these back to the same agent I was talking to, but I got an autoreply telling me that the inbox was full so that I couldn't continue the correspondance by mail. I therefore had to message them again on facebook.

2. The sizing of a papir of pants i bought in Large would barely fit my sister who is a small/medium in size. She uses a size 36 in pants european sizing and the large pants in the one papir I bought was barely big enough for her to squeeze in. The size guide told me that the large would be between a size 40-42 in European sizing. In other words the sizing wasn't just a little bit off, But completely wrong.

3. I bought another papir of pants that looked completely grey on the pictures they have on their site, in reality these are Green. Really not What I was expecting. They didn't slightly differ in color, they weren't the same color as the picture at all. The color name was sage, but I honestly didn't think much of it since I obviously buy clothes online after considering the picture of the item.

4. When I tried contacting them on Facebook and asking if they had any other solution than to return them, they couldn't help me. I sent them a lot of pictures of both the items and also sent them a detailed description of what went wrong. I sent them a picture of the green pants and a picture of their grey picture compared. I also sent them pictures of the small pair of pants with measuring next to it so they could see the size for them selves. I told them that I live in Norway and that the cost for shipping from Norway back to the US would cost me more than what the refund would be if I returned the items, so I asked if they could compensate in any other way. No they could not. The customer service I was talking to didn't show any understanding of the matter and just quoted the terms and conditions that "pictures and sizes could vary from item to item, and might not match the picture or sizing completely". I tried saying that this wasn't just a little bit off. That on the one hand I had two completely different colors - grey on the picture vs green in real life, and the picture didn't show the slightest hint of green. Also the sizing wasn't just a little bit off, an item that was supposed to be large was barely a small medium at best.

My experience is that the customer service really can't/won't help you with anything. You have to return the items if you want anything done, and pay for the return yourself, even if their advertising is not correct at all. You basically have to fix everything yourself and if you aren't happy with the purchase, the solution of returning the items might also be more expensive than just throwing away the clothes instead.

First and last order from Nasty Gal. I didn't have high expectations as I knew it's fast fashion but my friend ordered from them for years and had no complaints so I thought I'd give them a try. I ordered 11 items and kept 2 of them.

Here's the outline for the clothes I bought: 6 pairs of shorts, 2 top, 2 pants, 1 belt. The sizing is very off and not consistent at all to the sizing chart they provide. Of 6 pairs of shorts, I kept 2 pairs. For the rest, I ran into problems like the waist being incredibly big, boxy fits or just too large for the labeled sizes. I normally wear a US 4/Small. Both tops had a really awkward fit that if you bent over, the top would slip off immediately exposing your chest. The material was bad, felt like a cheap bathing suit and wasn't breathable at all. The canvas belt was itchy and didn't feel like canvas. Most of the bottoms were so badly sewn with threads hanging out everywhere. The Nasty Gal tag on the clothes are also itchy and ugly.

1. They say they're based in San Francisco (California) so I was under the impression that the warehouse is somewhere in California. Instead, after I confirmed my order and paid for shipping, I find out the courier is DHL which is used for foreign mail so the items are coming from somewhere out of USA. I found out it's from the UK.

2. Shipping isn't free. It's $10. I accepted that and paid for it, but for my $200 order, I never anticipated to shop at a brand that doesn't have a free shipping incentive. Not very inspiring for new shoppers but I tolerated it.

3. Return shipping isn't free. They don't mention anywhere on their help section that return shipping costs money or how much it actually costs. Shockingly, mine was only $4 but it seems other buyers were charged much more. You'd think that especially know during a pandemic, that they'd be a bit friendlier about their policies but they're not. At least with H&M, I could buy online and return to store if I don't like anything. Unfortunately, Nasty Gal has no real store so returns are processed online and apparently not in USA either. Luckily for me, my return was processed within days of shipping out, so I got a refund very quickly.

4. Quality of items are hit or miss, mostly miss. Most of the items seem to match the price range for fast fashion so I'm not surprised. I took a risk to purchase and I accepted that.

5. They mark up prices then put up a 60% off sale as if you're getting an awesome deal but you're not.

If you're in the USA, there's plenty of other retailers that are around that have real stores you can return your items to. I had better experiences on SHEIN and Romwe and that's saying a lot. Also, I put this review on another website and Nasty Gal reported it within the hour. It's no wonder there were only fake positive reviews there. Beware! Despite giving them two positive notes for me keeping 2 decent products and complimenting the fast refund timeframe, they still reported me so that shows they're hiding behind fake reviews. I have even less incentive to ever buy from them if that's how they do business. Stay away! FYI: I attached my order confirmation to show I actually bought from here.

DO NOT BELIEVE THE 5 STAR CUSTOMER REVIEWS THAT YOU SEE BELOW. These are all reviews that the Nastygal commitee posted to salvage the situation of their bad service, bad delivery and overall bad crisis management handling.
(TLDR: Scroll to the bottom for the concluding point that can be explained by the paragraphs below)

Ordered a parcel on the 16th of December. It was projected to arrive between 5-14 working days and was shown via tracking to have been on its way and already left the warehouse. 3 weeks later, my parcel still had not arrived. Emailed Nastygal and a member of the service staff told me that my parcel was delayed and held up at customs and would reach me by 17 January. On 13 January, I gather that they could not handle the situation anymore, they emailed me telling me that my request for a full refund had been approved. I HAD NOT REQUESTED A FULL REFUND AT ALL. They also included in the email that a refund might have been processed because the clothing items that I ordered were out of stock. The question here is how could my items have been delayed if they were already shown to have been shipped out at customs.

Wrote an email to clarify, and a member of the staff gave me the response that a full refund should suffice for the trouble caused in the episode. Pressed on further for an explanation and they told me that the courier had delivered it to the wrong address, thus the items had to be returned. They still refused to give me further compensation except for a refund (which was obviously what I was entitled to since my items had been 'returned'). I wrote another email back to tell them that I had checked with my account information and the address was accurate and there was no way that the courier had delivered it to the wrong address. This time, the staff said that she had checked and the courier had indeed delivered it to the correct address, and that the problem had occurred at "the delivery stage". It was an appalling experience with Nastygal, given the amount of offhanded excuses they gave to me regarding the whereabouts of my parcel, and even so, they still refused to give me further compensation except for the full refund which is actually not even a compensation in any way because my items were forcibly 'returned'.

In addition, I told them that I was willing to let the matter go if they would just ship my original order back to me, to the correct address but they gave me an excuse that because the refund had been processed, they would be unable to ship it to me. To me, it just sounds like a convenient way to explain away their inability to proceed with my shipment because their warehouse had run out of sizes for what I had ordered in the first place. I say this because when I tried to reorder my items, most of the items that I had originally ordered are out of stock or they do not have it in the size that I wanted anymore. This should most likely not be the case, especially since my items had been returned to the warehouse. In any case, I will be checking my credit card statement to make sure that I have gotten a refund for both the delivery charges and the full price of the items. In addition, future customers should take note that the website refunds you the exact value of the items that you ordered and does not make use of your overlooking of the difference in currency between pounds (£) and dollars ($) to make a slight profit for themselves at your expense.

To sum up my experience, Nastygal is FULL OF LIES, possibly being a Ponzi Scheme of 2019. My guess is that:
The items that I had ordered had never left the warehouse in the first place because they did not have stock for the items. The tracking shown on the parcel is fake and used to temporarily satisfy customers. Upon realising that our parcels are delayed, we are given another temporary gratification in knowing that our delivery charges have been waived and that the parcel is on the way. However, close to the due date, a refund is off handedly 'forced' upon us, making us wonder what went wrong. After that, stupid excuses such as the parcel being sent to the wrong address are given to us, with the company pushing away all blame onto the courier and the fact that they have given us a full refund, to eradicate themselves of all blame. A few questions remain. Did my items actually really get shipped out of the warehouse? Also, more importantly, IS THE COMPANY PROFITTING FROM THE IGNORANCE/LAZINESS OF US CUSTOMERS? It was only upon greater reflection that I realised that I should double check my credit card statement to make sure that I had not only gotten back a refund with the right amount, but also in the right currency. In conclusion, do not order from Nastygal.

(LOOK AT THE IMAGES FOR THE DISCREPANCIES IN THEIR REPLIES)

`ve placed 2 orders with them in the last month, hoping to get them by my birthday, on the 14th of March. The order was supposed to reach me in 5-7 business days, being shipped from the UK to Romania. The delivery company is a no-name, Aramex. Once the order was processed it was dispatched and I was provided a shipping tracking number on Aramex`s website (https://www.aramex.com/track): *******6850 & *******5963. These order have never been updated and show as Processing.
The first one was done on Wednesday, 21 February, 2018 and the second one on Wednesday, 07 March, 2018. A week after the first order, I emailed Nasty to tell them that Aramex`s website did not update and asked them to follow up with them. They said I should wait a bit more so I did and nothing happened. When I made another follow up, they got back to me saying that they processed a refund. But I did not ask for one, I would have rather them send the package again, or simply just ask what I want to do next. I am very familiar with this sort of operations, as I`ve been through them on other websites, such as ASOS, which have an excellent, solution oriented customer service department.
Then, I begun to do a little bit of research and discovered they have a total lack of transparency. There is no phone number to call, the reviews on Facebook are disabled and they deny you the right to talk to a manager or file a formal complaint. Going further into depth, it looks like they are on the brink of bankruptcy, thus all the discounts. But they don`t even want to sell, they just take your money, do not ship out the packages and hope that you won`t request a chargeback so they won`t give you your money back.
I was happy to see that my money was refunded, but not until I threatened them with a chargeback. So I decided to give them another chance. So I placed a new order on March 7 and immediately emailed them to make sure they got it and it will be shipped this time. They confirmed everything was in order so I called Aramex and talked to one of their manager`s (if indeed) Nour Erekat. She said everything was in order this time and confirmed that the package was on its way to them. She said I can email her at any time to check for updates. It was pretty difficult to get a hold of a manager at Aramex. I provided them with the shipping tracking # and they said they do not handle my package and they will send a request to the correct dept to contact me. That`s what they said the first time and no one got back to me in regards to my first package.
So I called in 3 times and asked for the department`s phone number. The first time, they gave me an invalid number, the second time, they gave me the number of the postal services in New Zeeland and the last time they gave me the general inquiries phone number and I kept asking for a manager until they gave me Nour.
So, they days have passed and nothing was updating on Aramex`s website. I kept emailing Nasty and Nour, but they couldn`t/ wouldn`t give me any relevant information, they just told me to wait and see what happens. So this morning, I called Aramex again and managed to talk to Nour, which confirmed they did not receive the second package either.
I emailed Nasty to ask for a refund plus an extra 20 Eur that I lost on the conversion from RON to EUR. I am now certain this was a scam and do not recommend this website to anyone. I just want my money back to invest it in a much reliable website.

I posted the following message on their Instagram account: THIS IS A SCAM! DO NOT ORDER FROM THEM! I placed 2 orders with them and they didn`t ship any of them! There is no phone number to call, they do not offer solutions, just excuses. They are on the brink of bankruptcy and try to fool as many people as possible, while they still have time
I manage to post it on their last 3 photos, but then they blocked me. You cannot post reviews on Facebook either as the option was disabled.

Absolutely crap! Bought 7 items for a very $$$ price and only recieved ONE! Definitely would NOT RECOMMEND!

HORRIBLEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE

I, like a lot of people, watched Girlboss and then went straight to this site and bought like crazy. I then looked at reviews and they are horrible. I then felt sick as I spent $100 and was worried that they wouldn't show up or if they did they would be garbage.

I received my package today in Canada at the earliest date that they said it would arrive. I was not charged customs, which i have been before when shopping from Adore Me. This is something I have seen a lot of complaints about but that is normal when shopping out of country.

I was super nervous when looking through my items and honestly my first reaction was to be disappointed because thats what I was preparing it for. After about an hour I went back to it and actually really enjoyed my purchases. I bought a Jumpsuit that is currently in the sale section. I was worried because it was an impulse buy and I have never tried one on before. It was amazing. Great quality, thick material and a perfect fit. It has little plastic stickies that hold it up. It is by far my new favourite article of clothing. There was a small thread bunch up on the front of the frill but i just cut it off easily. Good as new. I bought a blue off the shoulder top and it wasn't the material i was expecting. I put it on for the rest of the day and it looked much better after i realised that even though it was a cheaper material it still looked nice and fit me well. I only ended up with one item that I didn't love. It didnt look exactly like the picture but I couldn't blame the shirt for me not looking the way i want to look in a crop top.

I gave it a 4 out of 5 stars because if you spend full price on this stuff it is 100% not worth it, except the jumpsuit. Do not spend $40 on a shirt from here because it is worth about half of that. This site currently has a 50% off everything, including the already marked down sale items. This was definitely worth it. I have heard that there is usually sales so my suggestion is wait for a good one and then buy everything on your wishlist!

The main issue people have with this site in the reviews is that they have a bad return policy. This seems to ring true. I have decided to not return anything in my haul but all of the reviews are probably not wrong. Before ordering be prepared to just keep everything or pay for the return fee and a long process before getting your refund. Their website says that it takes at least 28 days after you return your order and it arrives for them to get it completed. This however is evidently laid out in their return policy on their website. The people who are mad about this should have read the return policy before purchasing.

These reviews for the most part are based from when the company went bankrupt, before boohoo took over the brandname and promotional ownership. Their deal was that they were not obligated to repay any of their old customers or fill any orders they promised before they sold out. Although they should have made more of an effort to keep the customer base happy it was not something they may have been prepared to take on. What I am getting at is that those issues are not something that seems to be happening at this point, that was a situational based issue. The bad reviews really seem to stem from this. The bad reviews about returns seem credible.

I am planning to buy again, as well as from the sister site boohoo. This is not the old NastyGal from pre-2017, I wouldn't go to this site if you were looking for some high quality unique stuff. This is for the girl who wants to stay up with the trends and not looking to spend too much money. (again only buy when ON SALE) This site doesn't deserve these bad reviews since the ownership change.

WOULD BUY AGAIN.

Absolutely crap... avoid avoid avoid like the plague.

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