NameHeroReviews 577

Very bad service and from day one and still do not have access and paid for 3 years of access, very disappointed

How can I qualify Namehero LLC, of so let me tell you about my experience, I had Webhosting, domains, and email's with them. The Webhosting is one of the slowest I ever had, no SSL, very expensive if you want to buy it, it is impossible to use WordPress because they have incompatibilities with MYSQL and you have to use PHP 7.0 to make it work, many themes and plugins work only with PHP 8.0. Domain, they use a company called Internet.bs (BS is exactly the kind of service they give) they normally "FAKE" emails as if they are coming from ICANN simulating delays. For a regular transfer of a domain, go to the previous register (PR) and remove the lock and get the authorization code, go to the new register (NR) and start the transfer with the authorization code, then go back to the PR and agree with the transfer and DONE. With Namehero LLC you have to wait for Internet.bs to release the domain, more than 5 days after. Email, the server they use keeps blocking the IP number from my home, I called 3 times, every time saying DO NOT BLOCK MY IP AGAIN, but it keeps happening. Imagine having to use a VPN to get your emails. And talking about privacy, they let you send emails only if they like the subject, if somebody sends you an email saying amazon account (maybe a scam) they will never let you reply to this email. Even in a regular workday, if you have an email interchange with coworkers, they don't let you send more than 50 emails in one hour. And a very dark way to do business, they like to ask for copies of ID and Credit card, when they really have no authority to ask for it, not a governmental office or a financial institution. They are a private entity. And what about the storage of all these copies. Please go to the BBB and read the claim history from this company.

Great company that I will continue to use for my company for years to come! Name hero has been fast, responsive, and overall just great!

Its Great. Its easy to use and user friendly. The website is easy to understand too and if you have any questions in your mind you can just search in the YouTube and they have the tutorials.

Websites go down constantly with DNS issues on nameheros side. Would NOT recommend if you need a reliable service.

I'm really disappointed in them. They're fine until your site goes down and has an issue then they're really clueless. I will not be renewing with them.

Customer service was great at the beginning. When I reach the point of buying the template, the response of the staff was not to the point. You are next wondering where does a person go for help. There is another problem, the video is not detailed at the point of explaining the important information for success. They also delay in giving a refund for lack of service.

Any issues and you hear back (from tickets) within about an hour, even on weekends. And get positive action. And a personal response.
(As a contrast, hosting firm I used before took at least a day to respond, and then it was copy/paste and often useless).

I transferred over my large website to NameHero and it was the best decision I ever made. I'm so glad to be part of NameHero now. While I have a lot of experience running a website, I don't know a lot of technical things, so when I asked questions, they answered them quickly and explained it well. The value is also amazing. I'm excited about the future. Thanks NameHero team especially Ryan for all your help! I highly recommend them!