Overview
mSpy has a rating of 4.2 stars from 2,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
"This does not work Mspy. I have an email from them apologising it didn't work on iPhone however they refuse to refund suggesting there may be a future fix. That was a month ago. I have now asked for the fix or a refund. I have an email from them stating they will not refund even though they admit I will not be able to make it work! So essentially it is a scam they say it will work upfront (knowing it won't), take your money, and refuse to refund in spite of the fact they have data showing I haven't used it.
You are never going to regret working with the team shifttoxcod, Thank you and God bless, Keep up the Good work.
Even tested the dashboard portal and it was working perfectly.
I originally purchased mSpy's app on 30 August 2024 for USD 39.99, believing it to be a one-time payment. On 22 September 2024, I was unexpectedly billed USD 69.99—only 23 days after my purchase, despite mSpy's claim that their subscription cycle is 28 days. According to their policy, I should have been billed on 27 September 2024, not 22 September.
To further add to this, on 19 October 2024, the same day I escalated my complaint and requested a cancellation, mSpy billed me yet again for USD 69.99. This charge came 8 days before the correct next billing date of 27 October, and was processed immediately after I informed them that I wanted to cancel. This makes it clear that the company is intentionally disregarding customer requests for cancellation and is engaging in dishonest and deceptive practices.
Dear Customer,
Thank you for the reply!
We are sorry you are not satisfied with the service.
Please note that your purchase has already been fully refunded.
This service is more than a tracking app; it empowers parents to engage actively in their children's digital lives while promoting their independence.
Dear Jordan,
We’re so glad the service is helping you stay connected to your kids’ interests while supporting their independence. It’s all about finding that balance, and we’re here to help you
This program helps avoid dangerous situations, allowing parents to concentrate on nurturing their children's growth with confidence.
Being able to monitor text messages and call logs has kept me well-informed about my child's communications. This transparency has led to essential discussions about online safety and appropriate ways to communicate.
I subscribed to mSpy, but I was unable to use the service because it's blocked in my country. I opened a ticket requesting a cancellation and refund, but the support was incredibly slow and unhelpful. I had to wait three days for each reply, and after all that time, they refused to refund the service I never used and won't be able to use. Very frustrating experience – I do not recommend their service if you're expecting decent customer support or flexibility.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
My son appreciates this service as it shows my concern for his safety, enhancing our trust and reinforcing that I aim to protect him, not invade his privacy.
Dear Eve,
It’s great to hear that the service is helping build trust with your son while keeping him safe.
We’re glad we can support you in creating that balance between protection and privacy.
This is undoubtedly the best resource for parents seeking to shield their children from cyber threats, empowering us to navigate today's digital complexities with assurance.
Dear Lydia,
We’re so glad the service is helping you protect your kids from online threats. It’s so important to guide them through the digital world, and we’re here to support you every step of the way in keeping them safe.
I got a lot of help
From Krisztian Hill.
A great team and they always help, that's what happened now. And Christian Hill was fully helpful and understanding.
Thanks.
Dear Customer,
Thank you for your positive feedback! We’re delighted to hear that you found mSpy easy to install and that it provides you with peace of mind. We also appreciate your kind words about our support team.
However, we noticed that you rated us with 1 star. If this was unintentional, we would greatly appreciate it if you could update your rating to reflect your experience. If there’s anything we can improve to make your experience even better, please let us know—we’re always happy to help!
The ability to see messages and call logs allows me to better understand my child's social circle.
This incredible tool allows parents to monitor their children's activities while respecting their privacy. It fosters a healthy balance between oversight and trust in our relationships with kids.
Recently, I noticed my son has started to refuse to share who he is chatting with on his phone, which indicates to me that he might be hiding something. This behavior prompted me to utilize mSpy's features to monitor his communications more closely. I appreciate being able to impose restrictions on specific applications, which is incredibly valuable for monitoring their usage and ensuring they're engaging with age-appropriate content.
Without this service, I would feel anxious about my children's online activities. Now, I confidently engage in the digital world alongside them.
With this service, I feel a sense of closeness to my children, even when they are out on their own. I even discovered how my son made friends with some of his classmates, all thanks to mSpy. This insight has allowed me to encourage positive friendships and foster a supportive environment at home.
This service promotes responsible online behavior, helping children develop healthy digital habits that will serve them well in the future.
Dear Joanne,
We’re so glad the service is helping you guide your kids toward healthier online habits. We’re here to support you every step of the way!
Awful company. It's basically a scam. The discounts you see are lies. The adverts and FAQs are lies. Their website even lies about their review score from sitejabber. Hidden fees everywhere, took the money immediately and was 3 times the amount at the start. They don't tell you about the no refund policy. The have a billing support team and refund form but their refund policy basically writes everything out as a legitimate reason except if the service doesn't work and they can't fix it - but having read some other reviews, even then they don't give a refund or a token refund. It's a disgusting company that needs to be looked into by authorities and ombudsman's for lying to customers.
Dear Valued Customer,
We sincerely apologize for the negative experience you've had. We take all feedback very seriously and want to assure you that it is never our intention to cause frustration or distress.
Regarding the charges, please note that any additional amounts deducted might be due to optional services or features that were selected during the purchase process. However, we understand how this could be frustrating and would like to help clarify or rectify any unintended charges.
Our goal is to maintain transparency and provide the best possible service, so we truly regret if this was not your experience. We would greatly appreciate it if you could provide us with your account details via a private message or email at support@mspy.com, so we can investigate your case further and ensure this issue is resolved promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you.
Setting screen time limits has been crucial for my children's development, encouraging them to participate in physical activities and real-world interactions.
This app has opened my eyes to my children's online habits and helps me manage and limit their screen time, encouraging a well-rounded lifestyle beyond digital activities.
Dear Affiano,
We’re glad the app is helping you stay on top of your kids’ online habits and promoting a healthy balance in their lives. We’re here to support you!
This tool helps ensure that children stay out of trouble while allowing for a close parent-child relationship based on trust and safety.
My child could be anywhere in the world, but thanks to this service, I can always feel reassured about their safety. As a proactive mom, I am grateful for this tech that keeps me informed.
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- Tallinn, Campeche, Estonia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!