I ordered Nitrile gloves and was sent latex of another brand and I called and told them they had sent Latex instead of Nitrile. Called them up and they sent latex gloves again. The problem they said was a sku number then they finally sent the right one. But I think rather than just looking at sku numbers warehouse workers need to be more knowledgeable about they types of products they selling rather than just looking at numbers.
I've never had an experience like the last reviewer. Items always arrive in 3 days, always exactly what was ordered as well. They do have a $100 minimum purchase, so keep that in mind. I use a regulated power supply from them that is an Eikon knockoff and I've used a few different machines from them as well. The DV8 machines are extremely good for the price. They hold up to my Mickey Sharpz micro dial anyway. As far as customer service goes, I wouldn't know, I've never had to call them. Maybe the other guy had the odd bad experience, but I'm a repeat customer and like I said, I've never had an issue. The only reason they didn't get five stars is they sell cheap Chinese machines alongside their better DV8's and the $100 dollar minimum can be a pain sometimes, like when you've added everything you need and you're at $98 so you have to add an a-bar or something to push it over..
The first time i ordered from them it took 6 weeks this was part of a Christmas present i was upset but brushed it off as a busy time. Then we get it and the machine is rusted! Obviously rusted! They let us keep it (but its no good). Sent us another one but it wasn't even the same one we originally purchased. However he liked it so he kept it. Our bad is that we ordered from there yet again. To once again 3 weeks later never get our stuff. Here is the kicker It was never even sent, it was just there sitting int here shop because someone is to lazy to call Fedex to come pick it up. I gave them the benefit of the doubt multiple times DO NOT ORDER FROM HERE ITS A JOKE AND YOU WILL NEVER GET YOUR STUFF! We will see how long it take them to refund our money. This time we asked for a complete refund. Wast of our time and our money. WE ARE ANGRY!
Thank you for your review. Monstersteel has been in business and an industry leader for 15 years. We know that items can sometimes get misdirected and that may be the case here. Please contact us at 1-800-630-9256 so we can quickly resolve any issues you may have.
Can't be better pleased with the piercing equipment as well as the jewelry. Really nice designed jewelry and the equipment works great! Would order from them again anytime!
Would like to see prices. Don't care to ask for a bunch of quotes for material. I would like to see the prices so I could figure out what width or thickness choices in my price range.
Thanks for your review. In fact, 100% of the items on the website are priced for customers to see.
I have read the reviews and have to say for myself that buying items from them for my shop was a freaking nightmare. Paid them over $900 and they couldn't even get it right. Power supplies came without thier foot pedals my jewelry was missing have the balls. I have called and $#*!ed. And there is no communication. THIS COMPANY IS A JOKE AND BAD FOR OUR BUSINESSES. I will never order from them again.
Hi Steph,
I am really sorry to hear about your poor experience with our company. Whether the order was for $900 or $9, it should have been packed quickly and correctly. We will keep on working to perfect your shopping experience.
I am glad I found your site. Great product. Fast delivery and I found everything I was looking for. The quality of the product is great too. Thanx. I will use it again.
Order was processed fairly promptly and arrived in decent time, decent quality products but one of the packs of barbells, order had been 10g, was sent 14g instead.
They offer quiet a nice selection and really fair prices. It's a great site. No doubt about it!
Hey Michael, thanks for the fantastic feedback. Customers such as yourself help as continue developing better experiences for our customers. So much has gone on with Monster Steel since you have left this message. Come see the new website and products we now carry! We are confident we have what you need.
Lee Sevilla
Customer Relations Manager
1.800.630.9256
Really good place to get supplies. My order was here in less than a week and everything was accounted for and packed up with care.
I had no troulble at all good shipping info got my orders shipped right out awsome company to do buissness with will be giving them all my buissness from now on reccomend them to anyone
I've used Monstersteel for over 5 years and they have a great staff of professional tattoo staff. Any questions I have is quickly resolved.
My order was filled and delivered quickly. Nothing was damaged or missing and I am thrilled with the quality. Will be ordering again soon.
Nice selection, decent prices, and quick delivery. Found what Iwas looking for and more. Will definitely be ordering from them again.
I think the website needs a little work. But I will continue to buy because of quality of parts and fast shipping. These guys are the best.
Everything from my order was the correct product and size. I am very pleased with this site and I am definitely planning to shop here again!
Great products, great price, exceptional customer service! Will definitely be ordering again very soon!
I been buying from them and even the cheap machines are great! I will recommend this store to anyone. Great products on great prices.
It's extremely reasonable in purchasing equipment but the tax is the killer, but i'll recommend this site to anyone
The site is set up nicely. Customer service is very helpful and my packages arrive on time every time.
Overview
MonsterSteel has a rating of 3.6 stars from 118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MonsterSteel most frequently mention customer service and fast delivery. MonsterSteel ranks 1st among Tattoo sites.
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- Palm Beach Gardens, FL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review and your comments. We take all comments into account and in your case, we used the comments to reduce our minimum to $50 from $100 and also we separated the cheaper imported machines from the professional level machines. Thanks for all your input!