I've now ordered from Modcloth 3 times in the past month and each order has arrived quickly (4-5 business days). Just for reference though, I live in New York, so maybe the speed of shipping was very different for the people who complained. The dresses, shoes, and bag I got are exactly as I expected, and I'm really impressed with the quality for the price. Their stuff is adorable and you won't find anything like it anywhere else--believe me, I've looked. I'm going to keep ordering from them for sure.

I have had only positive experiences with ModCloth! Sure, I've ordered a few things that needed to be returned for quality or fit, but most of the items I have ordered are quite unique and well-made! Besides that, the service at ModCloth is exceptional! My items always come packaged so neatly, which really does make ya feel good when you receive something in the mail - and I have found that their personal clothing brand - Bea and Dot - to have really cute and high-quality items. It is a fun place to shop with a variety of styles and prices. My favorite purchase has been an Eva Franco dress that was 70% off!

I'd give this site 5/5 but along with other reviews here, I do have to say that buyer beware. Read the details & reviews of the products you want to get. This has helped me avoid the hassle of having to returning anything for the most part. I've only had to return an item once. Their return policy is easy & free. Their customer service has always been great. I get all my questions answered.

When it comes to their pricing, I feel that sometimes a certain product is overpriced. So I just avoid purchasing it all together.

I have several pieces from ModCloth - I love the quality and style of all their designs and ordering and payment was sleek and smooth. Unfortunately, my Bank here in Malaysia has experienced a lot of Credit Card fraud with this Company and they have now blocked all transactions with ModCloth. I now need to get special authority each time I wish to make a purchase. This has certainly taken the fun out of online shopping for me. However, I will still follow this Company and their lovely selection of styles and dresses. The dresses are totally worth the hassle - it's just not as easy as it was before.

First, you pay for shipping to get the item. Then if you want to return the item, you pay to ship again. After it shows they have received it, it will take up to 14 business days to get your refund... or longer. I'm on week two of waiting (after they have received it) and still do not have my refund. Ordering online is risky but waiting this long for a refund makes it even riskier. I will never understand why it takes SO LONG. Just in case you didn't read the return policy before ordering something just be warned and make sure it's an item you want to keep. I hope I get my refund soon and will probably never order from them again. Very disappointing.

I have ordered a few items before from Modcloth and shipping status has never been great which is why I gave them two stars. I recently purchased two dresses on Feb 2 for a wedding on March 16, so I thought plenty of time. Modcloth's standard shipping is ground economy which means the shipping status is not going to be great, but after 18 days of not seeing the shipping status change and no notice from the company, I reached out to Modcloth customer service. Their response was "We apologize for any inconvenience caused by the delay in shipping and any missed messages during checkout. Our warehouse is currently undergoing a move, which has resulted in temporary shipping delays. However, we have been advised that shipping will resume by approximately 02/29/2024." No where did their website indicate there was a possible shipping delay so the customer could decide to order or not (some folks may not have a deadline). I asked for expedited shipping and received this response "Due to our warehouse moving, we are currently not offering expedited shipping. We are also unable to make any changes to an order after it's been submitted." While shipping on 2/29 would still get the dress to me in 7-14 days (if the shipping estimate date is correct and nothing occurs with the carrier), that is too close to the date I need the dress and I would not have had a chance to try it in time to exchange. I requested a refund, and I am not sure I will use this site again when there are many clothing options out there

I've ordered a few items from ModCloth over the past year and am very disappointed that they got rid of the free return shipping WITHOUT notifying members! They didn't send out an email or even let customers know about this "update" on their website. So now there are shoppers who are thinking they can return an item, but now can't unless they pay $5.99. I used to love this site, but now I won't shop here again. Shame, too, because there were quite a few other items I was going to order.

I ordered two dresses, a jacket, and a few necklaces after checking their return policy which stated free returns. It took almost two weeks to arrive.

Only one dress fit, but did not look good on me. The jacket and the other dress were strangely designed and did not fit. The most shocking were the necklaces, they were tiny and looked more like little girls' cheap jewelry. Given their size, materials, and design they were extremely overpriced. I am returning them all (except one necklace that was a final sale, $6. I will give it to my little daughter, but what a waste!). As it turns out, I do have to pay for shipping so this adventure cost my a total of $12. NEVER AGAIN!

At first glance modcloth.com looks like an amazing vintage-inspired online shopping haven. After placing several orders though, I'm realizing that 80% of their product is cheap crap you can find at the LA mart - made from cheap fabrics that will fall apart after the first wash. If I wanted to purchase clothing like this I would just go to Forever21. Their customer service is okay. Sometimes helpful sometimes not. I'm done being a modcloth shopper for now.

This site is amazing. First off, the style clothing they sell is nearly impossible to find in stores you can walk in to. Second, (if you read reviews and actually look at what the product is made of in the description) you can find very nice quality clothes. Sure, they're priced very high, but it's not like you'll find those styles in stores for any cheaper. Thirdly, their customer service is wonderful! I've never had a bad experience with them (and I'm one of those ask a million times a million question shoppers). My only dislike is their processing times every other order take a while. But, that's ok with me. :)

My shopping experience with this company was totally negative! This company is a total waste of time.
Clothing sizes are inconsistent and I had to return all my dresses. They may look cute on the site but they just don't fit properly and the fabrics look cheap in real life.

Also, it is obvious ModCloth does not value their international customers and their return policies for those ordering from without the US are much harsher than US ones. No exchanges for international customer too, sorry.

No more business from me!

I used to love buying clothes from Modcloth - they would send a little packing list that would double as a return slip for anything you wanted to return, along with a prepaid stick-on label. In the last year or so, everything has changed. Now you pay for shipping both ways on a return, and the process feels purposefully designed to be convoluted to discourage returns (you're gonna have to dig through your emails to find an order number, try to resize a return label formatted for a label printer, print multiple pages that must be included...) The dress I bought was missing a button, so I'm out $15 in shipping costs for a dress I'll never wear. They've lost my business for good.

I used to love Modcloth; I have so many pieces from them that I wear on a daily basis. The quality has never been perfect, but nothing in this last order fit well. All of the dresses I ordered were too big or too small, weren't proportioned right, had bad stitches, had no lining in lightweight fabrics, or had no pockets. I had to go out of my way to get them to issue me my refund, even though they've had my returned items for 12 days! Between this, the website losing customer information and faves, and no longer being able to exchange items instead of returning them, I will NEVER shop here again.

Since the moment I heard that Walmart was buying Modcloth, I became extremely hesitant to buy anything from them. I gave in on Monday 9/4 when they were having a decent sale and had a pair of jeans that I really wanted. It has been nearly a week (it's 9/10) and they still haven't processed my order. Before they were Walmart, my items would have been shipped by now and nearly home. I contacted customer support yesterday and she did nothing to rectify the situation, nor could she give me an estimate as to when my order would be shipped- let alone processed! Apparently if you choose to do the free shipping that they offer, they can just slowly process the orders and send whenever they want. If I didn't want these pants so badly, I would just cancel my order at this point. Absolutely ridiculous.