I ordered £404 worth of items, which got delivered over a week late. The items were returned back to me and left outside by a bin with no txt or email. I am on holiday for an extended period of time, and the parcel is no longer outside. The company have been absolutely in denial about the whole matter and have offered no support or guidance. I will be reporting them as scam artists at every opportunity possible! My order number is APPMISS*******5239

I ordered a shirt and a matching skirt, £22 & £20, the shirt was very short almost crop fitted! In the meantime I ordered 2 satin dresses, even though they were £30 & £35 they were very poor quality. I requested a refund for the shirt & the 2 dresses. I was sent 2 bar scan codes for each of my 2packages, I returned both packages via my local Asda and both bar codes were scanned & I received 2individual confirmations with tracking codes, 1 for each of my 2packages. A few days later, Misguided sent 2 individual emails confirming they had received BOTH OF MY 2 PACKAGES, the emails have BOTH order numbers and BOTH tracking numbers. I waited for the refunds... and waited. And waited, a week passed and I got a bit concerned so I I'd look up some reviews about Misguided from various sites. It was then I discovered how notorious they are for withholding customers refunds and how many people had to fight like heck to TRY to receive theirs. I immediately emailed and asked what was the hold up. No reply. I emailed again, and again. Nothing! I found 2 telephone numbers for Misguided and I phoned them. MASSIVE MASSIVE RED FLAG! BOTH NUMBERS FOR MISGUIDED.COM ARE "INVALID"! Eventually, I managed to get on their live chat advisory line & spoke to ( via txt)one of the advisors, she said she'd investigate and sort it out, she went off for a while and came back saying she would issue me a refund of £14.30! I thought "What the heck! Where did you PLUCK that figure from? I didn't even order anything for £14.30"! She went away to 'delve a bit deeper' and came back saying I was owed only £30 as I sent back 1package! I told her how wrong she was and explained, the cheeky... woman turned around and told me to go away and check my facts I'm obviously confused! I remained calm and asked if she would give me a reliable email address I could use to send her all my proof of both packages being sent to & received by Misguided, she eventually gave me EXACTLY THE SAME EMAIL ADDRESS THAT HAD BEEN IGNORING ALL MY PREVIOUS EMAILS!, She hung up! Hoping for the best, I sent all my evidence, email proof of posting with both order numbers, tracking numbers, bar scan codes and the emails from Misguided confirming they had received BOTH PACKAGES, I sent everything I could find and a covering email and GUESS WHAT! THEY BLOCKED ME! All my emails bounced back as UNDELIVERED! Please tell me, is that professionalism! I'm so disgusted with their treatment of their loyal customers especially in these times when every last penny is precious and accounted for. Disgusting! Dear customers, just because a site/ company is a large well known name, please please don't automatically assume they are honest and can be trusted, please check reviews on different review sites before purchasing, too often they are quick to send the goods but God help you if you need a refund!

So, I stopped ordering from Misguided due to their horrible customer service. A few days ago, I decided to order a dress from the company, optimistically hoping the service had improved. I am currently almost two weeks post-op from major surgery, so I felt comfortable ordering the item, knowing that if the item was not suitable, I would be able to use the Hermes collection option to return the parcel. When I received the item, it was evident that the item was not for me. I visited the Misguided site, to arrange for a collection. However, the system would not generate a collection time. I contacted Misguided via chat and chatted with Emma. Emma advised me that my item was not eligible for Hermes collection because it was delivered by Yodel. What? For starters, as a customer, I do not have the choice as to which delivery company Misguided chooses to select to deliver my parcel, secondly, on the Misguided website, Hermes collection is offered as an option, it does not offer a disclaimer that the service is not available if the company decides to use Yodel to deliver parcels. I advised Emma of these concerns, and that I would be unable to travel to the Hermes shop due to my surgery. I further advised that I may be able to get a neighbour to travel to a drop off location at a corner shop maybe a minute away, but that was it. Emma advised that the closest Hermes shop was 8 mins away. I expressed my disgust with the false advertising on Misguided's website; I further explained that customers should not be inconvienced, due to Misguided's decision to stop using Royal mail as a return option and to selectively choose which parcels are eligible for Hermes collection. I requested to communicate with a supervisor. Emma asked me what solution I wanted; and I advised her that Misguided needed to generate the required paperwork for a Hermes collection or if I called for the collection of the parcel, Misguided should reimburse me. Despite my request for a supervisor, Emma immediately claimed that she spoke with her supervisor Sowdha, and was advised that they could not help me, and I would need to travel to a Hermes location. This response is totally unacceptable! The blatant disregard displayed tonight from Emma and Sowdha was totally improper. Misguided's website site provides false information relating to their return options for their customers. The verbiage on the website attempts to give the appearance of returns being hassle free and low risk for customers when in actuality the company wants to make the return process as complex and inconvenient as possible. I will never do business with this company again

I'm extremely disappointed and frustrated with Missguided. I placed an order on 5th August 2015 (purchased 6 different items totalling to approx. NZD $180) and 20 days later I still hadn't received my parcel.

I tried using the tracking number I was given but the website failed to load my results and so I was unable to keep track of my parcel and find it's whereabouts. I contacted customer service and told them this, was given no proper explanation or apology as to why the website wasn't working and not displaying the results it should have been!

A few days later my parcel still hadn't arrived so I contacted customer service AGAIN and
Enquired about my order, I was told it was still in transit (20 days in transit, really?!) but could expect to receive it the following Tuesday. Of course it still didn't show up so I contacted them AGAIN (third time for just one order) and informed them that it still hadn't arrived, I was then told my entire order had gotten LOST and they had no idea where it was!

I was told my order would be re-dispatched and I would have to wait at least another 10 working days for it to be processed and sent out again. I was patient enough to wait for this but in the mean time received an email with my order details. Only 2 out of 6 items were included in the order! I found this very strange as my original order had 6 purchases, all for different things, and enquired AGAIN (fourth time) as to why the email only showed 2 items. They said the rest had gone OUT OF STOCK and they could only send what was still available! So basically I'm only going to receive 2 out of 6 things that I ordered and paid good money for (a very small portion of my purchases).

I was given no other compensation other than a refund for the unavailable stock, although I expected some sort of coupon for my next purchase with them or a $10 voucher - anything really! They also didn't seem to take this seriously as I was given no real apology for any of the mistakes made on their behalf or the fact that I was kept in the dark about my own purchases. I say this because I actually had to spent a lot of my time enquiring about it and was then told what had gone wrong - they didn't have the respect or courtesy to email me and let me know! It seems extremely slack service that they don't even bother to let customers know that their order has gone missing and won't ever arrive, also that their ordered stock is now unavailable and won't be in the parcel. The only reason I knew these things had happened is because I contacted THEM and ASKED... otherwise I doubt I would have ever been told!

I'm very annoyed and angry that the rest of my orders went out of stock, it's no wonder considering a full month has passed since I placed my original order. So while I was waiting for my order to arrive, it was actually lost somewhere between UK and New Zealand and the rest of their stock was quickly running out! I had no idea this was even happening until now, when it's too late! To make matters worse, I really really wanted everything in my order and was so looking forward to receiving it, now I will never get them because there's none left.

I do like the clothes on Missguided but I must say they are overpriced for what they are, nothing that special and pretty simple styles and fabrics. Also I'm not sure I could handle another mistake made with my orders in the future, this experience has put me off Missguided for at least the next little while.

So, I had used Missguided a number of times previously – maybe I've made 3 or 4 online purchases from them in the past 12 months, and not just one item at a time, I've bought shoes, dresses, jumpsuits the lot.
They were usually half decent however this last experience I've had with them has left me completely livid and I will NEVER BUY ANYTHING FROM MISSGUIDED AGAIN! Period!
Long story short – I ordered my partner a few items of clothing, when they arrived, the fit just wasn't right(which is fine, happens all the time, no problem there), so I email Missguided to explain that I will be returning said items, they reply saying that's fine and they will refund my money after they have received the returns.
The next few weeks I am completely swamped at work, basically getting to the office before 7.30am and not leaving until after 6.30pm(I work in IT so we're basically always on-call anyways), point being – I was unable to make it to the post office over the next week or so (I felt there was no need to rush though as I had already notified and received a reply from Missguided telling me they would be expecting my returns), then I finally get a chance to return it (I think it was on a Saturday).
About a week later – I received an email telling me that I did not return the items ‘in time' within the first 14 days of delivery. Regardless of the fact that the items were still in perfect conditions with the original tags and packaging intact AND I had already notified MIssguided AND received a reply telling me they would be awaiting my returns. Never once did I receive an email telling me that I should hurry up before the 14 days' time period was up (and what a joke – 14 days? You should have at least a month, like most decent companies allow).
Anyways, so I go back and forth with them via email growing more frustrating with each message as I kept being sent mail-merged generic replies. Poor show, poor effort all around.

When I finally received a reply from a person it was simply to say exactly what the generic reply told me – that I had exceeded the time period and that they would be sending me back the items that I didn't want! :// //////

There's a severe lacking in common sense from how Missguided handle their business – their ‘rules' get in the way of common sense and how life actually works – from their stupid decision they have now lost a customer who had and would have continued to do business with them – and for what? To save £20?!?! It's crazy to me. But I just want everyone else to be aware that when you are dealing with Missguided they do not have your best intentions in mind – obviously companies are in business to make money but there are SOOOO many other companies out there that offer similar products but actually treat their customers with respect and employ common sense.

Closing note – STAY AWAY FROM MISSGUIDED, THEY'RE SELFISH AND DO NOT VALUE THE CUSTOMER (in my opinion).