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Mirraw

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Argentina
1 review
0 helpful votes
Follow Sam D.
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First time I ordered and it was really very good material, stitching and services too. I will definitely recommend to my friends and myself will be a customer of mirraw for all Indian wears. Thank you once again!

Date of experience: December 16, 2019
Canada
1 review
4 helpful votes
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Fraud
April 3, 2019

First of all they dont tell you at the time of buying that you have to pay the custom duty. I was just shocked to receive the order with 30$ custom duty.
Then when i opened the parcel its quality was very cheap and it seemed different than what appears.
Would never suggest anyone to buy anything from this website.
Please be careful.

Date of experience: April 3, 2019
GB
1 review
1 helpful vote
Follow N L.
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Goods and services
August 14, 2019

Beautiful garments. Order arrived earlier then stated and was very pleased with item received. One item slightly on the big side, but not too much of an issue. However, the company made error with an order by sending out a random confirmation of cancellation email for one item (unauthorised by me), which led to another order being made. Ended up receiving 2 items for the same thing (only wanted one). Contacted the company for a full refund as the error was theirs. They refused this and were only willing to give part and just got an apology.

Date of experience: August 14, 2019
Argentina
1 review
0 helpful votes
Follow Neetu O.
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The products initially used to be like they were shown in the photos. But lately what I have received are of very low quality material and I as ordered a lot of items but it is never mentioned o the packet what item is being received so one is force to open and see. And returning is a pain. Hence I had cancelled a lot of over items by mail etc. But still kept receiving them even after cancellations. So please cancel my remaining orders if any

Date of experience: December 16, 2019
Argentina
1 review
0 helpful votes
Follow jamilamarkand A.
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It is very nice!
October 20, 2019

It is very nice! My 2 year old daughter looks amazing, but... i wish you had picture of the top to show that it does not have covered back. Since in our case we will be using it for wedding that will take place in winter and it will be too cold for a child to wear something like this.

Date of experience: December 16, 2019
Canada
1 review
1 helpful vote
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Horrible Experiance
August 24, 2017

I ordered 1 suit & jewellery from them. We did received the order but it was totally a replica. Cant even think of wearing it. Plus we had to pay custom duty here in Canada. V. much disappointed. Now to return them i had to pay more shipping charges that Mirraw is not going to re embrace me. Please don't buy from them. Its a waste of money

Date of experience: August 24, 2017
Australia
1 review
1 helpful vote
Follow Sushmita D.
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Horrible service
May 16, 2023

I have had previous parcels from Mirraw delivered but this time they have made things so much worse. I cannot physically go and collect the parcel at the depot whose driver is unable to find my address. In the meantime I have received several parcels from the same depot and Mirraw has refused to refund the money saying that the parcel will be destroyed whereas it shows that the parcel has been returned to the sender.

Date of experience: May 16, 2023
Mirraw M. Mirraw Rep
over a year old

We sincerely apologize for any inconvenience you may have experienced with your recent order.

To ensure that we can address and resolve the issue promptly, we kindly request you to share your Order ID with us. Please send it to our dedicated customer care email address, escalation@mirraw.com. Once we receive your Order ID, our team will prioritize your concern and work diligently to find a satisfactory solution.

We are awaiting for your order id so we can resolve your query at earliest.

Argentina
1 review
0 helpful votes
Follow Robert G.
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I cannot get over at how perfect this turned out! I got it custom stitched and I had a phone call with the woman that was stitching my dress to make sure she understood all my measurements. I am so happy with the results and really appreciate the time and effort that Mirraw gave me to make my dress. I will always purchase from here because the prices are incredibly reasonable and the details are stunning! I cannot thank you enough for making this process painless and creating such a beautiful salwar!

Date of experience: December 16, 2019
Australia
1 review
5 helpful votes
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Thank you reviewers
April 27, 2018

Thank you guys for your valuable time to put down your reviews, it saved me $500. I was about to pay but before hitting the button i thought of checking reviews... im not buying anything from this mirraw... blocking the website. :)

Date of experience: April 26, 2018
Canada
1 review
0 helpful votes
Follow Zera H.
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You are not reliable, my clothes were way too late, didn't fit, want to return but no address. Every time I write I get an auto generated answer. Will get back to you in 72 hours! Almost 2 months will pass, the issue is not resolved.

Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2022
Texas
1 review
4 helpful votes
Follow Subramani D.
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For the tracking number, they provided, it says the item was delivered in wrong city. No proper response when we contact customer care. They keep saying to wait for 48 hours but even no response after that.

Avoid using this scam website.

Date of experience: March 9, 2017
Mexico
1 review
0 helpful votes
Follow Mandeep B.
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Don't trust on delivery date
May 13, 2022

I ordered two parcels. One i received after 2 weeks of delivery date and parcel is not even mine. I received someone else package and they want me to create a label and send it to the person whose package i received and they don't know where my package is. Another package is still in transit for over a month now. So, if you need it for certain date. Don't trust the delivery date which shows on checkout because they use a slowest shipping company. Customer care replied me for couple of emails after that no reply from them.

Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 12, 2022
Australia
1 review
0 helpful votes
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Fraud
September 25, 2017

The worst company I can ever deal with. I purchased 2 sarees n the description on line does not even resemble the real product. I have asked for a refund and one seems to care. Saree was described as silk but what I have received is a cheap cotton saree. The colours are so different m the sarees don't even look like the ones shown. Definitely fraudsters. Will never recommend this company to any one for even free items

Date of experience: September 25, 2017
Canada
1 review
4 helpful votes
Follow NEELA S.
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Mirraw is horrible place to buy. 10 days ago I ordered on line few saris from Mirraw. I had to pay extra dollars for the customs duties to the courier along with the saree price which was paid earlier. The sarees were torn in 2- 3 places. And added to that the material and colour was different from the order. When I contacted the customer care they did not even bother to receive my emails nor respond to it. Now I am ended up with torn sarees. I do not recommend any one to buy saris from Mirraw.

Date of experience: March 4, 2017
Texas
1 review
2 helpful votes
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Bad stitching
January 17, 2017

I ordered 2 dresses, stitched to my measurements. One didn't fit because they made too small (not to my measurements!) and the other was stitched so crooked at the collar that I cannot use it. Asked for them to either fix the dress (if I sent it back), or have refund. Both were refused.
They did want to give me 30% credit for future use, but I don't want to buy from them again when they do such bad quality stitching, so for me this was a total loss.

Date of experience: January 17, 2017
South Dakota
1 review
0 helpful votes
Follow Meerab J.
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Poor Quality
October 26, 2018

I would give one star for quality compared to the picture posted. Especially the blouse was completely different from that posted on the picture. Please ask for a picture of the original product if ur buying.

Stitching was good. However the zip on the blouse broke as soon as I tried to open it.

The final product looked good but it was not what the picture showed. It's one of those online deals where u see something else and get something else. Would not buy anything else from this website.

Date of experience: October 23, 2018
GB
1 review
3 helpful votes
Follow Reshma K.
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The products are replica. The images on website look good but what you receive is cheap quality stuff and you realise you have been cheated.

As this website is live, innocent people keep falling prey and that where they earn money. Please take action to shut this down immediately.

Date of experience: July 27, 2017
Argentina
1 review
0 helpful votes
Follow alishahosein A.
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I am very happy with the garments. The only thing I don't understand was buy 1 and get 4 free. What did this mean.

The clothes after stitched fit beautiful. I love all what I had chosen. I have already given to a few of my friends. Thank you.

Date of experience: December 16, 2019
Netherlands
1 review
2 helpful votes
Follow Sreekanth C.
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Ordered things where arrived on time, but was damaged. Thanks for the customer support didn't even replied for the email. Was promised free delivery as part of offer. I'm still getting invoice to pay the shipping fee from the local courier company who delivered it. Thanks for wonderful service

Date of experience: December 9, 2016
Argentina
1 review
0 helpful votes
Follow noorahk O.
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First time buying indian clothes online. Was very impressed with dress material and designs. True to on screen photos. Stitching could be a little bit better, but I understand, its online and its difficult to give measurements.

Date of experience: December 16, 2019

Overview

Mirraw has a rating of 2.5 stars from 2,408 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mirraw most frequently mention customer service, poor quality and bad experience. Mirraw ranks 4th among Indian Clothing sites.

service
177
value
146
shipping
147
returns
93
quality
289
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39,171 reviews
+137