Menards

They enforce the mask BS but didn't follow the essential shopping only guidelines when they were in place and their parking lots were packed. Not sure when remodeling became essential to survive. I ordered a bunch of building materials before this started and it came in after the essential shopping only went into effect so I didn't pick it up because of that and the sent me a letter saying I need to pick it up in 7 days or it would be sent back and there would be extra charges to reorder it. They basically said I would be charged extra if I didn't put my family at risk by not following the stay at home orders. On top of that a 1/3 of my order was the wrong color so I'll probably have to pay a restocking fee to reorder it when the face mask requirements are lifted.

Shopped on line for some bathroom fixtures. Found Menard's on line site. All over a banner saying 11% rebate on all items. I saw NO small print or exceptions so I purchased the items and received them. They were a Delta product so could have gotten it anywhere but with the 11% rebate I was going to save almost $50. Well when it came to filling out the rebate I came to find out the rebate is only good in store! No on line. Now I live in North Carolina and the closest Menard's store is in Ohio so how does this help me save 11%. A total scam, bait and switch. Steer clear of these folks. I've e mail twice for a response to why if I shop on line my rebate isn't good on line, only to be ignored.

I purchased a Hunter ceiling fan without a light on line. I discovered I needed a fan with a light so took it to my local Menards to exchange a different fan and was told it was a "Special order" and would cost $50 restocking fee. It was a ceiling fan much like those in their lighting department. Basically anything you order online can not be returned or exchanged without paying this 25% restocking fee. Buy Amazon folks, Menards doesn't want your return business. We are retired living on Social Security. $50 is 2 prescriptions. I will never shop here again!

I ordered a snow blower from Menards.com on 12/21/22. They told me it shipped from their Elk Horn, Ne. Store in full on the same day. Apparently they did not have one locally. It was a Christmas present for my son in Bridgeview, Il.I proceeded to track it and after a few phone calls they said it was not picked up by FedX that day.It shipped the next day 12/22/22. Now Menards charged $298.00 for priority shipping. It arrived at my sons house today 12/29/22. So much for priority shipping. I complained to their store manager, and he offered a $50.00 refund.I know that Menards could have done a better job. No follow up on shipment, or E-Mails to that effect. I will not make this mistake again, and so everyone else should be aware.

They kept this ridiculous anti constitutional facemask b. S going as long as they could. Do they force people to wear masks during flu season(which kills thousands EVERY year? Hmmm politics going crazy. God Bless The Home Depot for not taking our everyday freedoms

Be cautious in purchasing this saw from Menards. Mine would not start right out of the box. I had a tech at nearby hw store check if I was doing something wrong. He could not start it either, found no spark, suspected bad coil. Along with not trying out the new saw for a few days, then getting a tech to double check before contacting Menards, I was beyond 7 days from purchase date. Menards management refused to swap out the product, I had to find a factory warranty center. It is there now and I will be without the saw for at least a month due to their backlog. I had not heard of a 7-day limit before, also should have paid more attention to PoulanPro reviews. Be sure to tryout any gas powered product like this promptly, as you cannot return it to the store after seven days.

Shouldnt get any stars. I have placed an order a month in advance. Only part of the order has been shipped, nothing has been updated, and there is no expected delivery date for the rest because they lost it. I have been working on getting this resolved for at least 3 weeks and now have no faith in Menard's credibility. The customer service representative I spoke to was also extremely rude and no help at all. I'm never ordering anything from them again, they don't deserve to stay in business as this is not the first time this has happened. They might as well close the online option. Go to ace hardware or another smaller business that will actually care.

Placed a special order at the Rapid City, SD location. Paid in full as required, and waited, and waited, and waited. Finally went to their online order tracker, and surprise, it was not showing up. No order by that number. Called the local location and the punk arrogant "manager" got snotty telling me that it had been sitting in the store for some time. When I asked why no one had let me know it came in he used the typical poor excuse that COVID made things slow.
Lousy customer service!

Remember Menard's... YOU need customers more than we need you!

I bought Larson storm doors from Menards. If you have a problem with instillation, do not bother trying to get help from the staff of Menards. They wanted nothing to do with me and made no attempt to help me with the instillation. It was my problem. They gave me a name of someone they had worked with and I called "the installer." He wanted an outrageous fee and would work me in in the "next few months."My business days with Menards is done. They were polite as they blew me off. Never again.

We don't shop here often, as we don't like the checkout process and have had rather rude cashiers the few times we've been. However, we needed a few things this week, & Home Depot had already closed. We found what we needed, got in line and as usual, had a snarky cashier with no concern for human kindness. Things are tough for everyone right now. I genuinely don't understand the need to take your frustrations out on every customer. This was the Auburn Hills, Michigan location.

Better hope that you don't have any issues with your online Menards order because you will never be able to talk to a person about it. There customer service line just refers you to more online documents or the email help service which never responds to you. I had a very simple request request that only required a brief email from them to allow me to pick-up a delivery at a shipping terminal instead of waiting 2 days to have it delivered to my house and they couldn't manage to help me out. Others have already posted about the 11% rebate which turns out to be store credit after a convoluted process of printing and snail mailing. First and last time I use these guys.

I shopped at two building supply stores yesterday. Lowes and Menards. Lowes does not require masks for customers but apparently they do for their employees. I was glad to see the employee policy although many employees did not have their nose covered and a number were wearing their masks around their necks. On the other hand Menards limits the number of customers entering the building and requires customers as well as employees to wear masks. I will be shopping at exclusively for the foreseeable future.

The way my 70 ye old mother with a health condition was treated and talked to by Menards employees for not wearing a mask due to her disability was abhorrent. Shame on Menards. People with disabilities beware.

I have purchased house plans and been told that After purchasing they will send plans to their estimators company for material list which was a lie
Now they telling me to pay $299.00 for it
What a scam! I was stupid to deal with Menards. I could get plans elsewhere for the price of Menards with materials list
Don't deal with Menards
Home Depot is got 11 % also and you don't have to purchase for your rebate

As a longtime contractor who has used Menards product for a lot of home repairs at my personal home and at customer home I'm disappointed in their mask mandate! First of all, if you care about your employees and customers health so much why are you charging $1 for a mask that actually cost you 15cents? Or is this a way to make any extra money you can?! And why can I walk around without a mask but as soon as I go to purchase something without a mask I'm refused? So stupid! Their mask mandate is pointless and borders on insanity to think that's it's effective. Will not shop there until they change this policy.

Menards WAS a favorite store to go to when I went to either Appleton or Oshkosh. Now Menards is keeping the mask requirements despite the mandate being dropped statewide.
Menards is being motivated politically to force shoppers to continue wearing them. Today was my very last visit to menards. I will never again shop there regardless of what they decide later.
They can go to hell!