EnvatoMarket

Never buy from this marketplace. Most of the php scripts sold are full of Bugs, miserable support from vendors who hang around responding. If you want to buy a script to make it your business, you are going to waste a lot of money and time. Many of the scripts offered for sale are scripts stolen from other websites and that is why they are not finished and full of bugs. You can even find clones of other scripts for sale on this same site. Most of the graphics for sale on this site are also stolen elsewhere and resold on envato. Envato was fine at the start just before the greed made them do anything. Now it's borderline a mafia, agreeing to sell anything for profit. They have absolutely no control over the quality of the products being sold (as they claim) or whether there is an original version elsewhere. Do you want a refund? Forget! For them, sellers are more profitable than buyers. They are the ones who bring them more money. Even more, if you show them that a product is defective, they will clearly answer you that there is support provided and therefore that they do not want to refund. If you buy a faulty TV you don't get your money back? I do. So clearly, go your way.

I purchased a software(Stackpost) from the platform, unfortunately nothing work at all. So I contacted the seller and the EnvatoMarket in order to get refund. They refused. I put a negative review to the product. EnvatoMarket removed it without any notification. First the seller said they will refund if the things dont work out, but later they just ignored me, and they tell the EnvatoMarket that I didnt gave them full access to support, luckly I have all our conversation record, where it shows I have grant all the access they need and the promised they made. But EnvatoMarket ignore that too, because once they refund they will miss money too.

Worst company ever. I bought a theme from one of their developers, the theme was riddled with problems and did not work. There was no support, no replies to my messages, nothing. I requested a refund and it was refused by the author, so I disputed it with Envato and they started asking for screenshots and such - by this time I have purchased a theme elsewhere and installed it, so doing this would mean undoing my work and installing their terrible theme again, time I was not willing to waste. They refused my request for a refund.

ABSOLUTELY TERRIBLE COMPANY. WORST SERVICE. WORST SUPPORT.

DO NOT BUY ANYTHING FROM THEM!

I ordered a digital photoshop actions apps. Their website is faulty in processing paypal payment where it processed my account twice. I wrote them a letter informing them the issue and send them a screenshot of 2 paypal transactions so they can reversed the second transaction. They wrote back asking several questions, when answered they replied back that they can' t do anything or reverse the transaction. They want me to reverse it through paypal.
Their transaction reversal protocol is unsatisfactory and too much inconvenience. They don't want to give a refund when it is their website that is at fault in processing payment twice

DO NOT TRUST THEIR WEBSITE IN PROCESSING PAYMENT. DO NOT ORDER THINGS FROM THIS ECOMMERCE WEBSITE

I am so livid with this company... I wrote a negative review of this bloated transition pack I bought that was essentially the same few things over and over again... the sounds for the transitions where WAY too loud and obnoxious. Many of the transitions don't work. So I write a review telling them this on the sellers profile... THEY DELETE THE REVIEW. So I rewrite the review this time stating that my review was removed and for buyers to beware. Well, a week later I get an email from some $#*! named Sophie Brown telling me they deleted my account. So now I can't access ANY of the dozens of items I bought from there site. THEY ARE FRAUDS... YOU ARE NOT ALLOWED TO LEAVE NEGATIVE REVIEWS ON THEIR SITE OR THEY WILL BAN YOU!

A payment dispute or chargeback has been raised for a purchase made via your Envato Market account. As a security precaution, your Envato account has been automatically locked.
Please note, Envato Market includes ThemeForest, CodeCanyon, VideoHive, AudioJungle, GraphicRiver, PhotoDune and 3DOcean, so the purchase being disputed was made on one of these marketplaces.
If you are the legitimate owner of the PayPal account please contact us via https://help.market.envato.com/hc/en-us/requests/new, or by emailing *******@envato.com, so we can help you resolve the issue with your item.
Please be aware, this dispute or chargeback will need to be closed before your account can be unlocked, so you may like to do this first.

Regards,
Envato Market Team

Psst! Remember - this is not a marketing email. Since you have an Envato Account, we want to keep you informed about transactions, operational updates or changes to our websites.

I am a long-time themeforest client & often refer them to others. After ~20 purchases I had (1) sour experience. I contact the developer & he does not help. I didn't even want a refund, just to switch to a different/lesser version of the same theme without their added (and terrible) code.

I leave a review for the theme & in 2 days it disappears!

I leave the review for the second time & this time I do hear from Envato. They don't really help but they explain that they want to help. I ask about the missing review & they can't explain it. They assure me that they would not manipulate reviews or artificially remove them. He agreed that my review was civil & fair, but reminded me that uncivil or unfair reviews do get removed.

I then move on with my life having forgotten about the issue. I come back today (1 week later) and my review is AGAIN removed. For no reason, without notice. I now have it in writing that my review didn't violate any policies, but it is still gone.

I'm going to write the review again.

No interest in providing services that customers want.
So unhelpful and painful to use.
Clearly spend no money on UX and make stupid decisions on customer experience.

To whom it may concern,

I purchased a WordPress theme from "envato.com". After I checked it I found its interface was too complicated for me as I am a beginner blogger. So, I requested a refund just the day after I purchased it. I received no response to my request for 11 days. A reply came after I posted my complaint on the forum page at Envato website.

In the reply given to me, it was written that they would not refund my money but that I could buy other products. In addition, I have been told that a favour is being done to me.

However, I am not asking for "a favour". I have the right to get my money back. But, Envato takes my money and force me to buy another product.

How do I know that? Because the license of the product I purchased has been cancelled. That means the author will not get money. Envato is a platform that mediates between author and client. Because it is so, they took a commission as a service fee per order from costumers.

As I see, Envato has a kind of monopoly power as a software sale platform. With this power, it exploits both the author, the customer and also the trust of online shopping in line with their own interests.

This method of confiscation is can not be a way to make money.

Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below:

You don't want it after you've downloaded it
The item did not meet your expectations or you feel the item is of low quality
You simply change your mind
You bought an item by mistake
You do not have sufficient expertise to use the item
You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

I purchased six months of support for a specific WordPress theme from Envato Market. (I already bought the theme before... so the whole purchase was just about extending the support to another six months.)
The support was never provided. And with this I don't mean I just wasn't satisfied with it. There was simply no answer to my support request for months. I got absolutely nothing. So I obviously aksed for a refund because I paid for something that wasn't delivered.
Now guess what: They refuse to refund the amount to my credit card and instead only want to give me "credits" on their market.
When I insisted to get back the actual money I paid they still refused, saying that their "credits" (that are useless to me) are actually already an "exception to their Refund Policy". So they say basically that I should be glad to get anything at all. In other words, if this is a positive "exception", then their "Standard Refund Policy" must be "we take your money, never deliver your order and don't pay you a cent back". Shocking!
Because it's obviously completely fraudulent to take money for something that isn't delivered and since they openly refuse to do anything about this situation I call EnvatoMarket what it is: A scam operation.

Be super careful when purchasing product from envato since you will never get a refund. And if you found a product you just need to get, take time and read the author's open forum where clients are asking for updates to fix bugs or reporting bugs. If the author states they do not offer any answers or support in their forums, they are basically trying to hide their buggy scripts. Now that Envato brought in 6 months maximum support, it seems that many envato authors are releasing updates that purposely have bugs so that you have to pay for extra support which costs nearly the same amount as your original purchase! For example, an author will have an update that can potentially damage your existing code/website and you will have to buy their support to fix their scam. Do your research! Huge scamming going on by several Envato authors. Buy at your own risk!

There are ethical authors who do not scam you but they are getting more hard to find and why you need to thoroughly check their reviews AND their open forums before considering purchase. If author does not answer basic questions from their users, do not purchase from them, they are scammers.

I recommend to Use alternatives like creative studio, envato remove negative reviews without notifying you!
Envato allow publish low quality products and also support sellers against buyers, thats make seller dose not care give bad support coz the know even if you complain no thing will happen envato help them by remove negative reviews so in many cases you will be wasting your money there!

I was customer since 2014 recently I discovered they removing your review if was negative, not important if honest or no, you can see almost all product have full 5 stars coz invato remove the negative reviews,

I bought theme and had many problems so I contact support but they gived silly dissapointed answer so I submited theme review about exactly what happened, but I Surprised envato was deleting the review 2 times
This happend also before with other product

https://prnt.sc/uh4evm

https://prnt.sc/uh4ga0

Unfortunately I have to say that Envato's assistance managed by Mr. Juan Velazquez is the worst I have found, he didn't hear any reasons, luckily I solved it myself, too bad.