I need to agree with the people here. Wish I had read the comments before purchasing. My problem is, that it showed one price when you viewed the item and at checkout I was charged double. Tried contacting customer sercice via email and they're playing it dumb. Thinking it's mango, it will be simple but no it's not. Never purchasing from them again. Very disappointing for such a name brand they should be ashamed of themselves.

I hate it when I feel thwarted... I've been trying to leave a product review on the Mango site and can I find a review button to press I'm feeling totally peeved. I ordered a Violeta by Mango coat. It was beige suede with waterfall revers and was unlined. It cost £179.99p. It arrived yesterday and it's awful. No style, big baggy sleeves, it hangs like a rag, a mark on the lapel. I ordered a medium and its way too big for me. I usually shop at Zara and I'll be shopping there in future. It isn't worth £179.99p and that's my main peeve, do they think I'm an idiot! It's already been returned and I was so looking forward to slagging them off on the review site on Mango. Grrr! Hmmm I think I feel a little bit better. Don't buy this coat unless you have exceptionally fat arms or wear very thick sweaters. Thankyou... rant over.

I love Mango and I'm a huge fan, but the problem is that Mango are for adults or teens. Why can't there be one for kids? I know there is online but I mean for kids face to face, not just online. I mean, what about children's rights? I hope that if you take my advice, the reviews will increase.

I purchased two ladies bags from mango.I got a mail saying delivered left at front door, unfortunately there was nothing there. I should have checked the reviews before purchasing but I didn't I got worried and decided to now check the reviews I got more worried after reading all the bad things customers have been going through. I called customer service and spoke to a gentleman whose name I have forgotten. He was so helpful and very polite to me and promised to send me another one. True to his words I got my items today. I think the problem they are having with people not getting their items is with the courier services they are using.

Firstly, they took forever to ship my parcel... 5 days after I had placed the order. Secondly, the 3 out of the 4 items I had purchased were of poor quality. One item I had ordered... a gold-toned ring advertised as shiny yellow gold on their website actually turned out to be a dull, dark brass color. Complete false advertising. And another item I had ordered... a croc iPhone case doesn't even fit my iPhone 5 properly! The croc 'iPhone' case is more like a business card case! Pathetic advertising of low-quality meh products... UPDATE: ok so after that bad experience I had over a year ago, I spotted 2 items on mango.com that I absolutely had to have so I decided to order from them to give them a chance at redemption. And boy am I glad I did. My parcel was shipped promptly this time. And everything arrived neatly packaged and safe & sound. I'm a happy camper! Mango.com you have redeemed urself! I will be a return shopper! Two thumbs up! :O)

Not only you wait for a long time for your order, it may also not show up at all. After numerous phone calls to the customer service, they finally refunded the order I never received. After a month and a half I get the order in the mail and then decided to keep it. Sure enough I get an email saying they either need me to send it back or pay for it. Fair enough. What is not fair is that even after taking the time to call them and try to make that payment over the phone they say you can not do it over the phone. You need to go to the bank and do this transaction and take a picture of it and send it to us. So here I'm given a whole set off new responsibilities for something I should not waste even another minute on. There are companies out there who go through the same problems with shipping/lost packages etc and they at least have enough customer service to not put you through anymore inconvenience and they just charge your card. This is ridiculous! NO MORE MANGO!

After finally deciding what I wanted to buy, I went to checkout and tried placing an order AT LEAST 20 TIMES, but it doesn't work… just keeps rerouting to the main page. How are they going to make money when they won't allow potential customers to place orders?

Mango's customer service is just terrible! During for 2 weeks they told me that my order was processed. Turns out the clothes weren't in stock at all. Logistics, before listing goods on the site, it is worth checking whether they are in stock! I lost time during the general discounts, waiting for a product that is not available. I will never use Mango Online again.

Today 13th July 2019. Their website is malfunctioning as it told me 3 times that my purchase had failed when in fact it had not and took my money three times so something very amiss with the system of payment... a disaster. I complained by email about the website and a lady responded with 'sorry but you must sort it out online as it is all automated'. I responded and said I had not received any email to say I had bought anything so have no order number details for reference purposes, so how do I revert anything if I have no reference of any purchase? They need to get somebody who deals with the online business to sort this mess out. I said I would post a very bad commentary about their 'company online operation' and there don't care attitude towards customers if they didn't respond and compensate me which they haven't, hence this bad review!

Made a big order from their website. It was never delivered. Tried to contact them in every possible way- they just ignored me. Then one day I decided to call them the whole day if i needed to. After hours of waiting on the line they finally answered! A representative assured me that they are going to open a case and resend me my purchase. Guess what they never followed up and of course never sent anything. I tried calling again but now the call just drops every time. Scum bags! Never order anything from them. I had to dispute my purchase.