Listen, I love Madewell and their clothing and the girls in the shops are always so nice... The online customer service however? Is the literal worst. I've worked online retail, I get it, but they literally will never even break a sweat to at least look like they want to help. I've had to contact them 4 times... every. Single. Time. "Sorry can't help!" Then why are you hired? Their policies are terrible and they just don't care. It shows. Come on Madewell, be better. Do better.

I ordered two items a week and a half before i received an email saying those items have been sold out. First they could just be not very smart and do not know to to count for inventory, or they sold my items to someone else who ordered them after me. This has never happened to me maybe because i usually buy clothing from brands that know how to count. Anyways save your time if you order items from Madewell you might never receive them.

Absolutely amazing customer service! Unmatched by any clothing stores I shop at. My jeans had torn and I went in assuming I would just get a discount on a new pair or something. But, they gave me a brand new replacement pair for free! Made my week and definitely convinced me to keep shopping there for good!

I really like the style and quality of Madewell clothing, however my most recent purchase was sold out after I purchased it. I found out two days after my online purchase. This wouldn't be such a big deal but this is the FOURTH time in a row this has happened (all different items) and they send me the same verbatim, generic, scripted response every time and do nothing to make it right. I do not have this issue with any other company. This is a terrible way to run a business. I will not be wasting any more time with Madewell in the future.

Been living Madewell for several years now! And didn't realized that even if you order from your account, you make sure that your method of payment is associated with your account. For 2 yrs I was wondering why I was not receiving any Insider credits (Inagould be an Icon Level by now) or receipts for my purchases. Just found out that when I used my ApplePay instead of my PayPal it defaults to an old work email. I didn't even realize that it had my work email. I would w we use that for personal emails. Nevertheless, I ended up purchasing 2X of the same thing because I thought my first order didn't go through even tnoigb I should've known it did because My credit card was charged. Anyway, I was told that they can't transfer my credit From one account to another. But Inonky have ONE account! Why should the default email of my payment method precede my account's email address?! It does r make sense! I only use the link they send me on my personal email address not my old work email which I have no access to in the first place!?
Something needs to be fixed & madewell should not refuse to credit me my Insider points!
Anybody else run into similar problem? It's very stressful!
Pls email me at
*******@gmail

Ordered Madewell jeans for my wife before Christmas after seeing very strong reviews on a number of online sites (she has trouble finding jeans that fit); unfortunately Madewell took over three weeks to send anything to me (after I paid extra for delivery within 5 days) and gave me completely the wrong item. Throughout the process, their customer service has been extremely poor and I am still waiting for them to send me forms to allow me to return the item. They also are not confirming that they will refund the extra postage cost for the speedy delivery, and consistently ignore my emails. Without a doubt the worst customer service I have ever had from a retailer!

Just to reiterate the other reviews here, they have horrible shop policies. You have 30 days for returns, even if you ship it 10 days before the due date, they don't receive it. Then you get a gift card, JCrew does the same, over them. Also, I've gotten three pairs of pants and the fits are awful.

I really don't understand why they try to make us feel better by making the jeans like 2 sizes bigger than the marked size? I don't want to have to use the size guide and then get a completely different size. Just make the jeans the normal actual size as marked! Like cool I'm super glad that they have extended sizing and all but when I order an xs short I don't expect them to be like size 30... And the size 25 jeans were 28 inches around. How is that a 25? WHAT IS GOING ON?

Tried to order online, but the discount code would not work nor would free shipping with a purchase well over $150. The customer service agent was rude and unhelpful. I did not place an order. Would rather go elsewhere.

Madewell clothes and shoes are just as the name suggests - made well. The clothes are a sort of cross between JCrew and Anthropologie, with more like Club Monaco or even TopShop sorts of prices. The store itself is way too overwhelming for me to go into -- it's a bit like Urban Outfitters meets Abercrombie (yeah, it can be bad, especially the Soho store). Since I more or less know my sizes here, shopping online is a whole lot more pleasant. Everything's super easy and reliable. There's a flat $5 rate for shipping, no matter how much you get, so that's a perk.

I order 2 night suits on 19th Nov and still not delivered. It's been almost 2 months. I didn't even get a refund. I drop an email also at customer support no reply from them. Madewell is cheating people by taking money. Don't be fool and don't buy stuffs from here.