About the Business
Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
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Reviews Summary
Lulu's has a rating of 2.5 stars from 553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 67th among Women's Clothing sites.
They cheated me out of hundreds of dollars during the COVID crisis because I could not return my items within 30 days. I returned them shortly after the cutoff and they refused to reimburse my items & refused to return them back to me saying they were "no longer available". They literally charged me for items & then re-sold them to someone else. NEVER AGAIN WITH THIS COMPANY!
I love shopping at Lulus, it is my go to store. Great quality clothing, great deals, and easy to return if needed! I always recommend Lulus to friends!
I literally shop for all my clothes from Lulu's because I adore the quality and the style. However, the orders take forever to arrive and forever to get a refund.
Hi Ariana!
Thank you so much for taking the time to reach out and leave a review. I am terribly sorry that your order took so long to be refunded. We do have some delays in the receiving warehouse this month. We are so sorry that it affected your personal order. This order was opened and processed on 5/09 and refunded on 5/15. Depending on your bank, it should take 3-5 business days for this transaction to post to your Credit Card account.
Our policy states it can take about 10 business days from when it arrives. Again, for any inconvenience, we are sorry. I have emailed you a gift voucher for $15.00. This will not expire and can be used on any order in the future. We hope that we see you back again.
I have just asked for you to remove/revise your review. Please let me know if I can help in any other way! XOXO
Have a great day! XOXO
I needed a dress for a wedding and the bride recommended Lulus. The selection is wonderful and the return process was easy. I ordered numerous dresses and kept my favorite. I highly recommend Lulus!
Hi Cristina,
Thanks for leaving a review! I'm happy to hear that you were able to find a new favorite dress for the wedding! We do strive to carry a wide variety of products, and make the ordering process easy - from purchase to return. I appreciate you taking the time to share your feedback!
Enjoy the rest of your day! XOXO
I have been a customer with lulus for a few years now and have never had a bad experience! Their customer service is excellent and their products are great!
Hello Heather!
Thank you for taking the time to share your feedback. At Lulus, we really value our customers, so I'm so happy to hear that you've been shopping with us for years and have had good experiences! I really appreciate you leaving a review, as it helps our Lulus community!
Have a wonderful day! XOXO
I really like ordering from Lulus. The items are good quality, they come quickly, and the customer service is good. This is a nice company to order from. The customer service is amazing.
Good quality and cute clothes. Ordered a dress for a wedding I was going to and got so many compliments. My friend even borrowed it after for a wedding she was going to
The customer service is impeccable. Very refreshing experience in comparison to the same ol' same ol' standard customer service. They go above and beyond to take care of you and make you happy.
Hi Rachel, Thank you so much for contacting us and letting us know about your experience! I am so happy to hear about the amazing customer service you received. Please let us know if you have any questions or concerns! XOXO
I have already returned the product which I received on 28th August and after receiving within 5mins I called up to the customer care and they told me one of the executive will come to take over the returned product and telling me after receiving the returned product I will get my money refunded including the shipping charges I paid within 10 days but it's been almost 15 days and no sign n still not geting my money refunded back and no customer care responded my calls anymore seems it's fake and making me fool and mistake that I took your product. Please do needful and I want my money refunded asap.
Hi Ranita,
Thank you for your review! We're so sorry to hear that you're having trouble with receiving a refund and getting in touch with us. We're eager to look into this further so that we can find a resolution!
We reached out to you via Sitejabber's system to request your Lulus order number and/or your email address. Please feel free to reply at your convenience and we'll help however we can!
Have a great day! XOXO
Updated: A customer service rep reached out after the review, and handled the issue well. I am happy to say I will now continue to shop here. I have to say I am impressed with the way they handled the situation and as a customer feel valued. Thank you LULUs! Ps clothes a adorable!
Original:
I was so happy with the two (out of three) times I interacted with customer service about my return (before it was processed) they gave me re-assurance that everything was good. I put my item in the mail the day after return was processed on 3/2. I got an email 3/14 stating they received my package. And then 3/16 they told me I was charged for shipping because I did not ship it within 7 days. Customer service agent told me I shipped it 3/14. And didnt believe me that I had an email stating they RECIEVED it 3/14. I have a hard time believing USPS would deliver an item within 12 hours from so cal to nor cal. Come on! Big thumbs down when you call customer a liar. Also no way to send them screen shots on my emails.
I Love Lulus! I Love the shoes bags sunglasses clothes everything I purchased so far! The quality is good and the price affordable. I just recommended Lulus to my cousin.
I love the style options & the service. They are who they say they are & they operate accordingly. One of the most professional experiences I've had w/an online clothing company.
I purchased this dress for my high school graduation and it was exactly what I was looking for. It fit perfectly and I am happy I purchased it. Would definitely buy another dress from here!
All the dresses fitted right to all the girls the only thing we need to fix is the length in all of them and they are 8 dresses but from the body they are great fit
The dress I ordered was delivered very quickly and the dress itself was beautiful and of a very high quality. I would definitely order from here again.
When I received my clothes I was pleased with the quality. I was especially happy with the maxi dresses - they were super cute and I love the pockets!
Love the styles and quality of the dresses I received. Great pricing too!
The quality of the dresses for the price is unbelievable. Everything was true to the sizing noted.
Order bathimg suit for vacation never received yet e-mai 6th times they give me funny tracking number that are not working as of July 10th I want my money back and take advise do not order it is a SCAM SCAM OrderU3988
Hi Suzie,
Thank you for your review! We're so sorry to hear that you haven't received your order. We're eager to look into this further so that we can find a resolution! However, the reference number provided is not a Lulus.com order number.
We reached out to you via Sitejabber's system to request your Lulus order number and/or your email address. Please feel free to reply at your convenience and we'll help however we can!
Have a great day! XOXO
I love lulus! Thw quality is always amazing and refunds are so easy if you don't like your purchased items. Lulus also has the BEST CUSTOMER SERVICE I've ever dealt with and they are so easy to get ahold of. Not to mention their wide variety of selections and how they ALWAYS HAVE DEALS AND DISCOUNTS!
I love lulus because of their cute clothes. Some of their stuff is a bit overpriced, but i always see myself coming back.
I've ordered from them multiple times over the past few years (about 5x or so a year, if not more). Whenever i've had an issue, their customer service reps have generally (aside from one that i've encountered) been patient and understanding - which i know is a tough job.
However, i CANNOT forgive their poor quality. I bought the "Airis Nude Suede Lace-Up Heels" last summer for a formal event. When i got them in the mail, i was in love! They were perfect - except when i actually wore them to the event and hours into it, the left strap ripped off. I was confused as to why - since i had only had it on for 2 hours max with no vigorous activity - and had to make due with tying the broken strap around my ankles the entire night.
Today, i had another order #******* arrive. I purchased a $44 skirt, and it came with A HOLE. I went on the live chat and they very nicely gave me 40% off... but I would've been happier if I had received a skirt without a hole.
Long story short, you take a chance when you purchase their clothes - which aren't cheap either. So proceed with hesitation..
Hello Carey,
Thank you for taking the time to share your review with us! We're so sorry to hear that you received a defective pair of shoes, and that the skirt you recently ordered had a hole in it. We want to ensure this is taken care of, so a member of our team has reached out to you via phone in hopes of assisting.
We don't want you to have paid for items that don't meet our quality standards, so we have issued a full refund for the cost of the Airis Nude Suede Lace-Up Heels. We have also refunded the remaining cost of the skirt. Depending on your bank's processing times it can take a few business days to see these refunds post back, but you should see them reflect to your bank account soon!
As a gesture of apology, we've sent you some store credit which you're welcome to apply to any future order! We truly value you as our customer, and we're eager to regain your trust in Lulus as a company. If you do have any further questions or concerns, please don't hesitate to contact us. We're in the office daily and would be happy to help at any time!
Have a great day! XOXO
my original review had 1 star back in June 2018 and the recent order i placed on Monday is no different.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rachel,
Thank you for taking the time to leave a review. We're so sorry for the frustration caused with this return. We do have a 30 day return policy with a disclaimer that any items returned after this time may be sent back to you free of charge after confirming your current shipping address.
After reviewing your order with us, it appears that there has been some miscommunication. We're so sorry for that. We definitely wouldn't leave you without your items or your refund!
A Customer Care supervisor reached out on 7/7. We hope to hear back from you soon to help resolve this!
Best, XO