Lowe's

Purchased 12 bags of mulch from NW Houston location…. Cypresswood Dr. Loaded by Lowes employees in my vehicle. Next day I removed with intent to spread in beds. See pics for condition. Contacted customer service/ store mgt and showed pics on condition of product received. Store mgt would not or could not offer any adjustments without returning the product… which was not a reasonable solution. Example of why customer satisfaction is trending in the wrong direction and customers are looking for better options.

One of the worst stores when it comes to customer service. I was working in my yard today and made a few trips to Lowe's to buy mulch. Around 6:30 PM, I went for my final trip to purchase 12 bags. I asked the cashier if the loader is still there, and she assured me that help was available. When I asked the loader for help, he responded, "Why are you here? We're closed." I was shocked—it wasn't even closing time. I told him the cashier lady told me you guys are available and will be able to load the mulch. When I pointed that out, he shrugged and said, "Oh well, we're very busy." then he told me to go over there and wait. I waited for more then 15 minutes and nobody came to help. I was so frustrated that I chose not to go through with the purchase. I went to Home Depot instead. Their customer service was excellent—they were more than happy to load the mulch into my car. I won't be shopping at this Lowe's again, and I'd recommend others go to Home Depot instead