About the Business
L.L.Bean, founded in 1912 and headquartered in Freeport, Maine, is a renowned American retailer that specializes in outdoor and recreational gear, clothing, and homeware. Known for its L.L.Bean Boot and commitment to quality, the company serves a loyal customer base globally through e-commerce and strategic retail partnerships.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
L.L. Bean has a rating of 2.1 stars from 579 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with L.L. Bean most frequently mention customer service, credit card and return policy. L.L. Bean ranks 74th among Outdoor Clothing sites.
Ordered my grandsons snowboots, shipped to Colorado... was cheaper and better than Walmart
Quality products and free shipping give me a win-win experience.
Too pricey 4 me, but customer service is pretty darn good
Kids (or their parents) buy them because they are trendy
Arrives quickly. No problem with exchange. Excellent products.
My husband loves your jeans, and a great price too, wish I could afford to shop all the time
Always a pleasure to shop this site. Quality merchandise and customer service.
Quality merchandise that I can wear for years, shipped promptly and easy returns
Good quality clothes, excellent return policy. Thanks.
Excellent customer service and nice materials for their clothes.
The customer service rep I spoke to regarding a quality issue (fabric full of holes), was not helpful. After second contact, LL Bean did not stand behind their product so I will not be placing further orders. Lands End here I come!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members