LinCare

Much time wasted on the many phone calls (being placed on hold for endless amounts of time) requesting portable tanks be exchanged. Can not get them to answer their phone. Then when they do, they promise someone will be out but no one comes or calls. My mother is not low on oxygen tanks-but completely out now, must stay in her home until we find someone else.
I'm reporting them to Medicare and anyone else I can find to make sure they won't be paid.

Poor customer service, lies and distortion from every one I dealt with. Medicare needs to step in and kick this company to the curb-they don't play by the rules and told me that Medicare had changed the rules-Medicare said no. Then a local manager admitted to me that Lincare changed the time frame for replacement supplies to once a month? Medicare says 3 months and everyone else uses 3 month supply. Don't get tied up with this company, they could not care less about you or your health. Owned by a German company, you know the country that gave us Hitler and started 2 world wars killing millions of people and they are trying to take over the US medical supply business-wow!

Dr. sent a prescription for a readily available walker 15 days ago. After hours spent chasing this down, including over 30 minutes at a time on "hold," I was told that delivery would be this past Monday. No delivery. No call. Finally got through again to Mary in the Boston office. Without any explanation, Mary informed me that delivery would be "Thursday or Friday." When I expressed my displeasure, Mary hung up on me!

Horrible in every way.
Customer service reps are so rude,
Nasty and ignorant. What is really sad is that they are terrible to the patients whom are sick and not well.
Do your research before you use Lincare. Make sure you check your guidelines with your insurance company. They make their own rules, especially when it comes to a poc ( Portable oxygen concentrator). They said to my sickly husband "we are not going to hand you over a $3000 piece of EQUIPMENT". The doctor wrote for a portable oxygen concentrator which my husband needed.

We changed oxygen supply company to Ocean. There were no issues with any of his equipment. Customer service is excellent and delivery person was so kind and Compassionate. And they had no problem handing over a $3000 piece of equipment to my husband.
Lincare sucks. Terrible.
Shame on them.

Read their reviews and you will run for the hills.

Attempting to resolve question on billing while out of town.
"Thank you for waiting, we appreciate your time (WHAT, 1 1/2 plus hours on hold?) & look forward to speaking with you soon (apparently not too concerned).

Now looking forward to finding new provider, actually concerned and responsive to customer needs …..

I receive my oxygen supplies from them and each time I call to order not a hello or thank u.Very poor phone manners and basic customer service.Sometimes argumentative and overall displeased with their service.

Very poor communication between the billing department and the local provider. Terrible customer service in terms of their automated call answering system... impossible to get a live person in a fairly timely manner. They do not keep track of what was accomplished/communicated/settled in previous conversations. Poorly trained customer service reps. Mostly sullen, poorly trained personnel in the actual LinCare offices. You can tell when a company has a lock on the business in a geographical area with no real competition... it allows them to do as they please. This is a company with a poor internal culture; just talk to their employees: they will quickly agree with your complaints and attribute it to poor management practice, poor training, and generally poor leadership. I guarantee this though... bet their profit margins are just fine!

Apparently oxygen is considered a recreational drug by Lincare. I've been told numerous times that I use too many B tanks. Too many is 24 in 2 weeks. Recently I was told that "people are using too many C tanks". Just can't make them happy. I guess they think we should give up any semblance of a life and stay confined on the oxygen concentrator.

I've been using Lincare for my CPAP and supplies, and they are the worst. They have long wait times (~15-20 minutes on average) and shuffle you around on endless automated loops and between customer service reps before you can get a straight answer. Their billing receipt and packing slip are vague and non-specific about what you are receiving and don't include itemized costs. I am switching to a different company.

They have the worst customer service!
After failing to tell me we needed a doctor's note to discharge oxygen use, they charged me for a full month of service which we did not use.
After staying on hold more than 5 times at over 30 minutes each, I finally was able to convince them to issue a refund. Was told I would receive the refund within 5-7 business days. When this failed to happen, I had to call them AGAIN and was on hold for close to 15 minutes at which time they told me I should actually be receiving a check in the mail.
Avoid this company if at all possible!

When reordering supplies there reorder web site has basic headings like "mask, headgear, cushion, filter, hose". There is no way to change the style of mask. You have no idea of what you are reordering. A model number or picture would do wonders. There are no prices to see what an item costs. When talking with customer service they tell you to call your insurance company for prices. About the only way to see what the prices is to look at the bill. Bill reads heated tube $199 facemask, $493, headgear $207. Seems if I am spending my hard earn cash I should be able to see how much an item is. Since I cant change type of mask I buy from other sites on web. Prices are shown on web are much much cheaper. If you dont reorder monthly Lincare will bug you with daily phone calls saying is a friendly reminder to reorder supplies. When talking with them they are about as useless as there web site. Looking into changing sleep therapy doctors to ditch Lincare permanently..

My mom has had 2 portable oxygen machines in one month. First one used 3 times. Had problems. They brought out new one Thursday. Using it for first time today. Alarm goes off. Oxygen not coming out. We are one half hour from home and Lincare was bringing out concentrator. It has been 3 hours. Still waiting. We have an oxygen tank since we always carry one for back up but it is almost empty. New company search on Monday is my first order of business! I am shocked to see the negative reviews and they are still in business.

I give them one star only because I cannot go lower!
After just one week of having their cheap, junk, the head gear broke. I called to get a replacement head gear. The woman was rude, unprofessional and not at all helpful. I still have not received any help from them. Had to buy a replacement on Amazon. CRAPPY SERVICE! Unfortunately, there appears to be no other option!