Overview
LightUp has a rating of 4.7 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightUp most frequently mention customer service, great price and fast delivery. LightUp ranks 2nd among LED Bulbs sites.
Instant Feedback
Quick and easy I have moved to Tennessee will be living here now called while I'm retired you and your company has served me very well and I do appreciate all the help from you. Thank you.
Easy ordering and fast shipping. We have ordered this product before and have always been pleased.
Received within days. Product was as described. Good value
Spent over $800 bucks and couldn't even find a 5% discount and I'm a return customer, 11 out of the 12 i ordered worked, usually 100% of them work, they're sending a replacement though so that's cool
Spent over $800 bucks and couldn't even find a 5% discount and I'm a return customer
Overall very satisfied with product and packing. The delivery tracking was rather confusing and somewhat non-standard. Not a major issue but the difference between 4 and 5 stars.
There were no instructions on how to wire a double end bulb it was not clear if the bulb I had ordered could be used and there was no tech support available
Dear Bob, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
We ordered two LEDSOLR*******812 LED Solar Billboard Lights - 1600 Lumens - Dual Head - LumeGen. I received two Flag pole solar panels. I called, emailed, and sent photos with confirmation of said mistake. Lightup responded and said they would send the correct solar billboard lights. I received (again) a flagpole LED. WOW! It's been a month working to correct the issues & still have not revised the correct LED Billboard panels for our sign!
Dear Chris, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
We were worried we'd have to refit every pot light in our home, there are about 50😳 So glad we found this place online!
Thank you for your 5-star review! We are so glad to hear that you were able to complete your project. Looking forward to your next order and helping fulfill that next lighting need you have.
I have ordered similar lights from other companies and the lights where damaged from shipping many times. My order from light up was on time and shipped in the correct manner to prevent damage.
Thank you for the feedback on shipping and a positive review of your experience.
Quick delivery, quick order processing, good packing, no damage. Thank you
In future a print catalog would be dandy. We arent always near a computer.
Customer service corrected a mistake I made in ordering, saving us both a lot of headache.
Thank you for taking the time to leave us a review. We are glad to hear that our customer service team was about to correct a mistake.
This is my second light order. Ordering on the website is very easy. The lights come very well packaged and arrive in just a few days. I will be placing more orders in the future.
They are very easy to install. They're twice the bright of the old tubes they replaced. The room looks like it got a new paint job. I'm glad
I bought 10 I can't wait to install them all.
These smaller lights are very bright and are a lot better than we expected.
Very easy to install as well.
Hoping to get a good life out of them.
Thanks, Eric
I did call when I did not receive a reply that this had shipped, and they checked, since it was shipped from manufacturer, and then I did receive a confirmation and notice of shipping.
The 42" LED under cabinet light is BOSS, just what was needed under the upper cabinet I recently installed.
Here is my tip on the installation, being under cabinet, for me it was a little difficult re-assembling the light once installed, so practice BEFORE installing, to avoid some frustration!
The light showed up and working well! It fit well into my space and I am happy.
Glad to hear Anton! Thank you for your 5-star review and that the light is working out for your application.
We have used these lights a couple of times. They are very bright and have held up well. Very pleased with them, and they delivered in a timely manner. Will be purchasing more in the future.
It's exactly what I wanted. The light is perfect for highlighting the flag without being a glare to people in the yard and the cars passing by on the street.
Wish I would have seen reviews before I ordered. I ordered two 2x4' LED lights for my art studio. 12 days after ordering I hadn't received shipping confirmation. I emailed, 3 days later not response. I called, 22 minute hold time. Finally received the lights 17 days after orderering and they weren't as described. On website it says these lights are for 'flushmount', nowhere in the description does it say you have to pay $25 for an additional part to mount them. I cant return without paying return shipping... even though these aren't as described. Pissed! DO NOT ORDER FROM THIS COMPANY!
This is the first time I've ordered from here and the price I found for my item is great! Easy to navigate website. Now I'll wait and see how good the product is!
Thanks for the cost effective, energy efficient bulbs. We can all do our part to help solve climate change by updating to LEDs. Also, use your voice to advocate for action by Congress at CCLUSA.org
Thanks for the cost effective, energy efficient bulbs. We can all do our part to help solve climate change by updating to LEDs. Also, use your voice to advocate for action by Congress at CCLUSA.org
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- New Stanton, Pennsylvania, United States
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Business History
Lightup operates from New Stanton, Pennsylvania along with its parent company, Online Stores, Inc. for the manufacturing and shipping of their goods provided. Lightup also uses a second location in Youngwood, Pennsylvania and a third facility in Sparks, Nevada to help in the shipping and facilitating their products to its customers on the west coast. The New Stanton location has 100k square foot warehouse that is used.
The site carries an abundance of options for its lighting products and is even home to Online Stores Inc. exclusive brand, LumeGen, available through lightup.com. Among the options for products on the site are grow lights, indoor and outdoor commercial lights, exit and emergency lights, high bays, recessed lighting and under cabinet light fixtures.
Lightup sells products from larger brands in the lighting industry such as Sylvania, GE Lighting, Euri Lighting, Keystone and Morris.
Lightup works with UL Solutions or UL, LLC, one of a number of safety organizations that is approved by the United States federal agency, the Occupational Safety and Health Administration to perform safety testing, as well as with Intertek, a British multinational company that focuses on product testing, assurance, inspection and certification for its products safety certifications.
Lightup also receives some its energy conservation qualifications from Energy Star, a U. S, Environmental Protection Agency and U.S. Department of Energy ran program and Design Lights Consortium (DLC). Design Lights Consortium is according to their website, "a non-profit organization with a mission to achieve energy optimization by enabling controllability with a focus on quality, people, and the environment."
Lightup does offer wholesale options to qualifying customers and has a blog designed to educate and inform its readers and customers on energy efficiency and products that can help achieve this and the reasons behind it.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your continued business and your 5-star review. We are glad you have enjoyed the lighting you have purchased.