The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Misleading. Simply wanted online quotes but have to give up phone number. Not cool.
I've been working very hard and trying to make it day by day
NOT transparent will be hounded by lenders very misleading
Different than the usual in the bank experience. I do like this way better.
Thomas was very respectful and pleasant to work on with.
The statement was for a calculation of terms. It was not to give me lenders to check on
So far it's been a good experience starting to get together with you
It's been a quick and easy experience! It's all good!
This is a bull$#*! sales site. No rates were shared.
I don't want to be plagued by phone calls. All I wanted was info, which your post indicated. Within 5 seconds of putting in my phone number there was a phone call. This is crap. They showed me nothing. This is a marketing scam. Too bad
You Emply that the the borrower can get an estimated monthly payment without being bothered. Do believe you would get many more clients if this process were true
I need a loan my mortgage is 16,000.00 and I have to pay half of the closing cost. My mortgage is high and 8% interest rate. I just need it lowered because I am on Sicial security disability
All that information collected and no rates quoted.
It's easy to fill out thanks for giving us to make our self to get moving ahead again thanks
You haven't given me rates. Just names of lenders. I can do that myself
You should show rates... this is very discouraging to someone trying to make some decisions.
Monthly payment promised and not delivered. Typical online mortgage company bull$#*!. And don't call me a million times.
It's sounds good waiting to hear from you and see if it is going to happen.
Everything just flows. I just type or click the info. Requested.
Thanks much.
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!