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legaltemplates.net

Greensboro, NC, United States

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+24

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LegalTemplates Reviews Summary

The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service

183

value

182

shipping

110

returns

121

quality

162

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Cory S.

Michigan

1 review

7 helpful votes

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0 forgiveness policy. Very rigid and bullish

February 17, 2016

I had originally signed up for a 2 week trial of this website to peruse some contracts I thought I needed for my business.

I never used the site, because they didn't have what I needed.

I set a reminder to cancel the membership two weeks later so I didn't get charged the recurring fee. One would think they would have until the end of the day to cancel, but NO! BE WARNED... they have everything down to the minute.

This should be called a 20,160 minute trial, because, at minute 20,161, you're getting charged, whether you like it or not.

I contacted customer support since it was(I thought) within the 14 day time frame to cancel and was basically met with a cookie cutter, pad answer. Apparently, regardless of the situation or circumstances, once you go past that 20,160th minute, you're paying, and their cancellation or return policy is very strict and legal.

There are plenty of other avenues one can use to get legal advice or documents that don't involve POOR customer service. It's quite predatory, actually.

Date of experience: February 16, 2016

Q&A (66)

Question

How do I cancel my 7 days agreement

Answer: Thank you for reaching out, Sharon. If you need further assistance. We can be reached by email, support@legaltemplates.net or phone at 1(855) 335-9779, Monday - Friday, 9am -7pm EST.

By Betty K., over a year old

See more answers (8)

Question

How do I cancel my 7 day free subscription?

Answer: Hi Ray, For your convenience, you can access your account 24 hours a day, 7 days a week online. From your Profile icon, simply click on "Account Settings" once you are logged in, then click the cancel button.

By Betty K., over a year old

See more answers (5)

Question

How do I see the agreement I just made?

Answer: Hi Lillian! 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.

By Betty K., over a year old

See more answers (3)

Question

How do I print my form letter?

Answer: Hi Bobby, to print please locate the three-dot icon positioned on the right side of the document. Clicking on it will trigger a dropdown menu to appear. Within this menu, opt for the "Print" option from the dropdown menu for immediate printing. If you have further questions, please be sure to contact our Customer Support Team during business hours, Monday to Friday, 9 AM to 10 PM EST. You can email us at support@legaltemplates.net, call us at 1-855-335-9779 or reach us via chat.

By Betty K., over a year old

See more answers (2)

Question

How do I print my document?

Answer: Hi Laurie, You can download your documents here: https://app.legaltemplates.net/dashboard Make sure you are logged in, your email should appear on the top right-hand side corner, If instead, you see GUEST; please click on the link to log-in. After logging in, locate the "My Document" section on the left panel, where you will find the list of documents you have created in the center of the page. Click on the three-dotted lines on the right, which will prompt a drop-down list. From there, select "Download" and choose either the WORD or PDF format. Once the file has been downloaded in your preferred format, you can proceed to print the document. We can be reached by email, support@legaltemplates.net or phone at 1(855) 335-9779, Monday - Friday, 9am -7pm EST.

By Betty K., over a year old

See another answer (1)

Question

Where is my document?

Answer: You can download your documents here: https://app.legaltemplates.net/dashboard Make sure you are logged in, your email should appear on the top right-hand side corner, If instead, you see GUEST; please click on the link to log-in. After logging in, locate the "My Document" section on the left panel, where you will find the list of documents you have created in the center of the page. Click on the three-dotted lines on the right, which will prompt a drop-down list. From there, select "Download" and choose either the WORD or PDF format. Once the file has been downloaded in your preferred format, you can proceed to print the document. Feel free to contact me if you require further assistance.

By Betty K., over a year old

See more answers (3)

Question

Where is the lease agreement

By Betty K., over a year old

See another answer (1)

Question

I need to print this out ASAP, tenant waiting. Where do I go to print it?

Answer: 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.

By Betty K., over a year old

See more answers (4)

Question

Where is my document

Answer: Hi Orrion! 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.

By Betty K., over a year old

See more answers (4)

Question

How do i download my document?

Answer: Hi Herman! 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.

By Betty K., over a year old

See more answers (2)

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