I’ve used this service a few times now, and it’s just really a convenient and easy way to have a simple job done. The online ordering, low price, and constant updates on my service are great. The contractors are always very professional, and perhaps the best part is that they don’t require a contract or minimum amount of visits. I highly recommend them.
This was a wonderful and convenient service! The site calculated my lot size by entering my address- yay, no math!
Contractor came the next day and took before and after pictures that were available to me online when he was finished. Since pictures are taken, I feel confident that if I ever have an issue with a contractor it can be reviewed and resolved. So far, no issues!
I loved this site/service and will use again.
The contractor came and mowed my lawn, taming the jungle and discovering a couple of hidden surprises I was unaware of. All I can say is thank you so much. The yard looked great and I was able to remove the obstacles.
I love being able to call when I need the yard mowed instead of having someone show up every week or two despite drought conditions. Though so far this year it hasn't stopped raining enough to have the yard mowed regularly. Feast or famine as the saying goes. Which brings me to the fact that no mowing is done if it has rained recently. Brilliant! Why? Because last year someone from a weekly service rutted my yard by mowing right after a heavy rain. Common sense is so appreciated.
Summer is hot and it rains. Your grass will grow and then you have to cut it back or watch your yard disappear under a carpet of green. Why go through the hassles. Let Lawn Mowing Online handle it all, so you can enjoy your yard instead of spending time on its upkeep. They're fast, dependable, and inexpensive. So why not contact them online and have them do it all, as they are probably have a business office where you live right now.
What a great idea this is - but really poor execution and dependability. I loved that you could schedule on line and pay through PayPal. But overall this service is average at best. It stared out ok (probably first 3 mows) and then just got unpredictable and sloppy. They either didn't show up at all (and I always tip) or they showed up a week in advance of when you scheduled the mow. You can't depend on it and can never get the service on a schedule. I have contacted customer service more than once, with no response. They always want you to deal with the mowers when in fact, it is their company and customer service should always be a top priority.
I used this service on and off for a couple of years and was usually very pleased with the price and quality of service. However, I will never use them again because I ordered lawn service two weeks ago and included a generous tip. I waited 3 days and the job was still not accepted by a contractor. So, I added more money to the already generous tip. A few days later, the job was still not accepted and I received an email to add yet another tip to encourage a contractor to accept the job. Also, while having to wait several days for a contractor to accept the job, my yard was becoming an eyesore and the grass was getting high so it was going to cost even more money. I also felt the tips that I had already added were more than generous and I didn't want to end up having to pay for a very expensive lawn service by having to keep adding tips! I cancelled my order and have still not received my refund.
My backyard is a good size. It's so large that mowing the backyard lawn might take me a half day. It, because we live in the age of progress, I concluded that paying someone to mow my lawns would be preferable because I am physically unable of doing so. I'm so tired from work that I don't have time to mow the yard.
Tried using this site. Job remained pending for 48 hours... Once we tried to cancel they would only refund a "portion" of our money. Impossible to reach the company. They don't respond to emails. There's no phone number. Complete rip off... Use someone local and do your own research. Don't use these bogus websites.
Customer charged early cancellation fee. Fee is in 3 locations: TOS that all customers must agree to before ordering, the FAQs, and on the cancellation page
http://www.lawnmowingonline.com/faqs.php#Q44
24. I placed a order and quickly cancelled and was charged a $15 fee, what was the fee for?
A: Cancellation fees are very common in service industry type businesses. Doctors, dentists, hair salons, moving companies and many other businesses charge fees if a appointment is cancelled within a certain time frame of when the service is being provided. So we adopted the same polices that those businesses do. If a person schedules services and cancels within 2 business days of the order being placed LawnMowingOnline reserves the right to charge a $15 fee. The policy has worked exactly as expected, more orders are getting accepted and mowed and fewer orders are being cancelled. Avoiding this fee is simple, just do not cancel within 2 business days of scheduling service. For example, if you order May 1st for mowing on May 2nd, do not cancel on May 1st, May 2nd (1 day) or May 3rd (2 days). The order can be cancelled on May 4th (3 days since May 1st) and there will be no fee. Of course by then the order will likely be accepted by a contractor and already mowed so there would no longer be any reason to cancel.
To make sure every customer knows about the cancellation fee it is listed in 2 places. It is listed on the Terms of Service page that all customers agree to before placing an order and the cancellation fee is explained in bold text and underlined on the cancellation page that all customers must fill out to cancel an order.
Pretty simple, my lawn needed to be mowed, contractor accepted the bid, and didn't show up. Then they make you wait 72 hours to resolve the dispute, it's ridiculous.
Did an awful job... uneven, mess everywhere, no blowing at all. Didn't do anything I specified in their check boxes (I paid an extra $15 with tip for extras). I guess you get what you paid for. A $19 cut looks like someone just ran over the yard in about 10 minutes.
Three negative reviews within 1 week, all new reviewers. Fake review
I can't believe I didn't know about this service before. I booked my lawn mowing service and didn't have to worry about a thing. I was out doing errands, and when I got home, he had already been there and left. We will definitely be using them again. You can't beat the price - even neighborhood kids want more than they charge!
I have successfully used this service and would consider it again. However, I am dubious of all these reviews because they use the same language "contractor" which says to me that they are trying very hard to be sure that we know that this company is in the scheduling business and that they are not responsible for the quality or results. Secondly, they keep mentioning a tip in a specific dollar amount. Hardly subtle.
You said you have successfully used this service and would consider it again, so why do you think positive reviews are "dubious"? The positive reviews are all real, but some of the negative reviews are fake, left by contractors that were removed for taking orders but not finishing them.
My yard looks like it was done professionally. He took his time to ensure a job well done and was rewarded with an additional tip online after completing the work. I love that I order pick the date and can do it all online and pay through Paypal will definitely use this company again.
Great business. They know what they are doing. Simple and easy to understand process. Ordering process was very straightforward. Came to my house. Mowed away. Very satisfied. BANG FOR YOUR BUCK, should sum it up. I recommend them.
With our busy schedules, lawnmowingonline.com has been a life saver. Now we don't have to spend our only off day of the week mowing the lawn. Have used three times & will keep using. What a great service!
Okay so, a friend of mine recommended this service and I was ecstatic. I placed my order this Wednesday for the following day (yesterday) and the job was accepted. Well yesterday came and went with no lawn mowed or response from the contractor. I messaged them again this afternoon and was told he will be there within the hour (around 4pm). He showed up at 6:30 and when he disappeared I looked out to see he missed several areas that still needed weed eating, the grass was left uneven in areas & there is still grass all over my sidewalk and porch! I also sent a message to support this morning letting them know the situation. I just received a message from them saying "work it out with the contractor, looks like they have been sending you messages today". I don't know about you, but I found this to be callous and felt like they don't want to be bothered. What type of business does this?
Work it out with the contractor. That means exactly what it says. If you bothered to wait a few minutes before running all over the internet complaining you would have seen the contractor already replied: I'm sorry for that when he gets in I'll. Make sure he's back there in the morning to correct the problem. Don't worry we'll fix it.
Posted By: sherry [2015-09-18 08:43:38]
I was really disappointed in this service as the HOME PAGE indicates next day service. I needed to have my lawn mowed the next day as this house was for sale and there were several showing scheduled at the last minute. I never received an acceptance of my order so my lawn was not mowed. I cancelled the order and was still charged $15.
It doesn't make sense that you can claim to mow "next day" but then penalize me for cancelling within 48 hours because no one accepted the job when I needed the yard mowed the next day.
I was extremely disappointed and would not use (nor recommend) this service.
24. I placed a order and quickly cancelled and was charged a $15 fee, what was the fee for?
A: Cancellation fees are very common in service industry type businesses. Doctors, dentists, hair salons, moving companies and many other businesses charge fees if a appointment is cancelled within a certain time frame of when the service is being provided. So we adopted the same polices that those businesses do. If a person schedules services and cancels within 2 business days of the order being placed LawnMowingOnline reserves the right to charge a $15 fee. The policy has worked exactly as expected, more orders are getting accepted and mowed and fewer orders are being cancelled. Avoiding this fee is simple, just do not cancel within 2 business days of scheduling service. For example, if you order May 1st for mowing on May 2nd, do not cancel on May 1st, May 2nd (1 day) or May 3rd (2 days). The order can be cancelled on May 4th (3 days since May 1st) and there will be no fee. Of course by then the order will likely be accepted by a contractor and already mowed so there would no longer be any reason to cancel.
To make sure every customer knows about the cancellation fee it is listed in 2 places. It is listed on the Terms of Service page that all customers agree to before placing an order and the cancellation fee is explained in bold text and underlined on the cancellation page that all customers must fill out to cancel an order.
I broke my hand, so I needed someone to mow my lawn. I thought this site could be the answer to my problem. They had no problem accepting my money, but I didnt get any communication after that. After three days of trying to get someone to mow my lawn, I just gave up and mowed the lawn with my broken hand. Thanks for nothing. Runnning a business requires more than just setting up a website. You actuallly have to provide the service you offer.
My yard was looking shabby due to constant rain. I found the site and booked a lawn cutting for next day on the night before. In the morning a contractor accepted the job.The father and son team came in the afternoon and did a fantastic job, mowing, trimming, blowing the yard and even picked up the grass from the lawn which could not be blown and put it in trash. They did a fantastic job with hot sun beating down on them. I will definitely use lawnmowingonline.com for all my yard work needs.
I've used them 3 times now and each time I've been very pleased. They are fast and do a great job! I can't seem to get my sons to mow and I'm tired of nagging them. It's fast, easy and convenient to place the order online knowing they will have your yard mowed the next day! They do exactly what you ask and it's safe to pay with PayPal. I'm so glad I stumbled across them!
Overview
LawnMowingOnline has a rating of 3.6 stars from 358 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawnMowingOnline most frequently mention next day, great job and several times. LawnMowingOnline ranks 2nd among Lawn Care sites.
- Visit Website
- Saint Louis, Missouri
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Customer placed an order and it was not taken. After a day she added a $3 tip. Contractors in the area still did not think the $3 tip was enough so the order was still not taken. She then filed a cancellation and refund request that takes 5 to 7 days. Rather than wait for the refund the customer filed a complaint with Paypal. Paypal concluded the investigation and released the payment back to LawnMowingOnline.com. Customer filed a new cancellation request and is waiting the 5 to 7 days for the refund.
LawnMowingOnline has no way to force people to mow the property. This is why the tipping feature was added, at the request of customers, because they liked the convenience of ordering online and the prices but if a contractor didn't take the order what could they do? There was no way to encourage someone to mow. So the tipping feature was added so customers could add tips to encourage someone to take the order and mow. And it's been incredibly popular, thousands of dollars in just tips have been added to orders. One customer added a small tip every few hours until the order was accepted. A bit extreme but the lawn was mowed. They are independent service providers, LawnMowingOnline.com can not force them to mow, the website only makes the orders available to them and they decide what orders they want to accept, and usually it's money motivated, they decide completely based upon how much the order pays, but they also know they are competing with other contractors so it does not take much to have an order taken. Every time a tip is added the order is sent back out to the contractors with the new amount. They are NOT told a tip was added, only the new total, because if it said a tip was added then some contractors might wait until tips were added to orders before accepting. Instead all they see is the total payment amount and the order details. Multiple tips can be added if one tip is not enough.
She has ordered at least a dozen times and has added tips in the past since the price on our website is not enough for the contractors in her area, not sure why this time she decided not to compensate the contractors enough to have the lawn mowed.