Ordered online sent email on 6/23 would get 25 lane bryant cash Now not honoring this said not giving to me gave me 1 real women point which you get 1 point per 100 spent and get 10 bucks when reach 3000 which is useless and a lie worst company ever don't buy from them with high prices and lies do better to shop on Amazon. To top it all off when called first customer service agent transfered me to survey in middle of sentence and second just mutted phone never answered and then transfered me to survey which is hanging up on me and then supervisor was useless and told me they were not even honoring there own email.

The store claims that they will provide a price match but they will not! In my past experiences Black Friday was always the best deals even though there is a Cyber Monday. However, this year was different. On Black Friday the online deal was 30% off and on Cyber Monday it was 50% off. I purchased items on Friday and once i saw how discounted Monday was i wrote to customer service requesting a Price Match. They refused to price match me. So i will be Returning all the items i bought from Black Friday and never shopping there again.

Been a customer of LB for 20 years and have been trying to place an order for 2 weeks on line with same error message. I did the chat and they could not place it either. Called into customer service they left me on hold for 45 minutes while trying to place the order and came back and said call back later we cannot process it technical difficulties. I asked to speak with a supervisor and she told he was not available and to call them back later. I need to call them back? Mind you this is a $300.00 + order. I am furious and I will not be a Torrid forever customer. This is just absolutely insane. LB used to be the best it is very obvious to me why they are rated 2 stars. It is sad - loved this store. But Customer service can make or break my service with a company. Left a horrible taste in my mouth.

I love the fact that their pants are for so many different sizes including length and hip-width, which is soooo rare. They have great sales and their clothes are typically roomier than many other plus-size stores.

I HAVE BOUGHT CHEAP BRAS FOR YEARS- LADIES SPEND A LITTLE MORE BECAUSE YOUR LADIES TRULY DESERVE THIS HEAVEN. NOW ALL ABOUT SALES ASSOCIATE MARILEE. CAN WE GO TO LUNCH NEXT TIME. LOL... YOU ROCKED EVERY SECOND OF THIS SHOPPING SPREE FOR ME. PATIENT, KIND, NEW YOUR BUSINESS. GIRL, YOU GOING IN TO BUY THAT BRA THAT DAY AND YOU ENDING UP WITH A JOB SELLING THEM. YOU GO GIRL! YOU TRULY MADE IT FUN FOR A GIRL THAT HATES TO SHOP USUSALLY. SERIOUSLY APPRECIATED YOU AND LANE BRYANTS BRAS FEEL FABULOUS AND PANTIES TOO. GETTING MARILEE'S LETTER IN THE MAIL- STUFF LIKE THIS JUST DOESNT HAPPEN ANYMORE.

In less than a six month time span I have been fitted three times, by three different employees NONE of these woman know anything about bras nor the proper way they are supposed to fit. They measure over your clothes, tell you the gore of the bra isn't flat because the cups are too big when a trained person would know they are too small. I have walked out of there with multiple cup sizes that are entirely too small and have lasted not even a year. Train these girls to give a proper bra fitting! The coconut creek store in Florida is horrible! None of those girls know anything about bras. They barely want to walk to get you one let alone fit you properly due to lack of education. HORRIBLE returned all 7 bras all different sizes.

I stopped shopping with Lane Bryant and have moved onto Torrid instead. I think that the clothes are more styled for a business outing or a formal event instead of everyday wear. Don't get me wrong they have plenty of clothes on there that could be considered "everyday wear", but I feel older while wearing those. I like that torrid makes me feel younger and more stylish and is a tiny bit cheaper.

I do absolutely believe that Lane Bryant is worth the money if you are looking for a dress or a work outfit.

I live in a rural area and do almost all online shopping so I ordered some items from Lane Bryant. They advertised "easy returns". It was extremely difficult to return. I even contacted customer service and they said they couldn't help me. I ended up telling me I couldn't do USPS returns online-even though their return policy states you can. I ended up just taking it to the PO and taking care of everything myself. I'll never order from them again.

This company is a scam, dishonest, and a complete joke! I've had a card with them for years. I had a $300 limit and without any warning they lowered it to $100 limit. They had no answer why and considering I paid my balance on time each month I couldn't believe this. The woman on the phone was VERY rude when I tried to find out what had happened. I recently read up on the company and found that this happens quite often. I'll never shop here again. Pathetic and disgraceful!

They dont care about their employees especially the part time ones which most are and that they only care about getting the smucks as they call it to get credit cards, management makes temps do their jobs of finding somebody to cover for them if they get sick or in hospital to cover for them and only work temps a max of 12 hrs a week. Thats why customer service sucks overall My Daughter works there trying to get work at anywhere

I like the clothes that I buy here, but was very dissatisfied when I returned an online order to the store for a DIFFERENT SIZE, not a REFUND but for a smaller size and I was told I could not do that nor could I get a refund … I had the receipt and I had only had the merchandise TWO WEEKS! Lane Bryant you lost a good customer!

I ordered in- store for something to be delivered at home as they did not have the size in store. Received notification that it was delivered, but it was not. Called and was given a reference # and told that nothing could be done for five business days. Called back on fifth business day and was told I could pay for the item out of pocket.and they would process a refund for the first order. I asked why they could not just not reorder with the credit. Was given the runaround for 1/2 hiur. Issue still not resolved. I am out $60 for an item that never arrived and will not be sent to me. This "process" is ridiculous!

Donna was great! My mom and I were there to try on bras and she helped us for over an hour to get just the right thing. Donna get 5 stars! However, they had signs all over the store BOGO for $10. I loaded up on some really cute tops and when I got to the register they only took $10 off each top. Needless to say I left with no tops.

I placed an online order, and the money was held on my bank account, but the order was canceled. I phoned Lane Bryant this morning, and the customer service rep was very helpful and re-placed the order. However, and additional hold was placed on my account and, they once again canceled my order. When I phoned back to find out the problem, she blamed my bank information (which matched their billing and shipping information). When we reviewed that, she tried to tell me that she can't release the 2 holds on my account but was willing to have me place another order.

I will be filing a complaint with the Attorney General's Office and Better Business Bureau and placing a fraud alert on my bank. I will also never again order from Lane Bryant.

I rated it a 3 because my birthday coupon states balance must equal $20.01. It was 27. Something before tax shipping free etc than I was told these same 3 items were totaling $37 something and I had to buy more items to use my bday coupon. I just had 3 orders 2 bigger orders. I prefer not getting the birthday coupon you have to spend 50 or more even though coupon states $20.01. A waste of my time...

Over 3 of my bras have broken with the wire popping out stabbing me. These are new less than 3 washes. New bras wire poking me under the arm. Uncomfortable.