business logo of Knetbooks

Knetbooks

Overview

Knetbooks has a rating of 3.8 stars from 1,369 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knetbooks most frequently mention good condition, timely manner and fast delivery. Knetbooks ranks 3rd among Textbook Rentals sites.

quality
1,171
This company responds to reviews on average within 17 days

Instant Feedback

6,381 reviews
How would you rate Knetbooks?
grey star
grey star
grey star
grey star
grey star
Alabama
1 review
0 helpful votes
Follow Teresa I.
Unfollow Teresa I.
Send Message
Share Review
Report Review

Essentials of Criminal Justice
June 30, 2022

Very Easy process. Support was excellent in providing answers to any questions I had for them. Book was in excellent condition and delivery was the quickest delivery I think i have ever had! Great decision on my behalf!

Date of experience: June 30, 2022
California
1 review
0 helpful votes
Follow Elizabeth L.
Unfollow Elizabeth L.
Send Message
Share Review
Report Review

Very nice
September 17, 2024

Definitely will purchase from here again, i recommended it to my friends.

Date of experience: September 6, 2024
California
1 review
4 helpful votes
Follow Alyssia J.
Unfollow Alyssia J.
Send Message
Share Review
Report Review

Worst book rental company I have ever used. They overcharge and the book arrived late. But if you even return the book one day late they we charge you the full price of the book! Do not rent from them!

Date of experience: January 11, 2019
Michigan
1 review
1 helpful vote
Follow Lindsey K.
Unfollow Lindsey K.
Send Message
Share Review
Report Review

I ordered my textbooks as soon as possible from Knetbooks and eCampus (3 weeks prior to classes). One of my books was cancelled from Knetbooks and later eCampus a week after each order. When I hadn't received a shipping notice on the first day of classes I decided to buy them elsewhere and tried to cancel my order. I was told I couldn't cancel because the book would be shipped soon. I could request a refund but there MAY be a 10% fee. There was. So not only did I have to pay full price for the book elsewhere because these guys didn't properly communicate how long it takes them to ship, but I also had to pay to return the book that was too late to be used. Never renting from this website again.

Date of experience: September 17, 2019
Colorado
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Send Message
Share Review
Report Review

It arrived on time and in good condition.
August 3, 2024

I was satisfied with the delivery no extra hoops and hurdles just ordered and straight to my door.

Date of experience: July 24, 2024
New York
1 review
0 helpful votes
Follow Tenzin Z.
Unfollow Tenzin Z.
Send Message
Share Review
Report Review

I needed this book for two upcoming semesters and it's so expensive, so I had to rent it. But even renting it on Amazon and Chegg was expensive. This website offered the best deal and for the duration that I need. It did take some time in delivery but that is because I chose free shipping. Some websites don't even offer free shipping. Highly recommend getting your textbooks from here and I shall be ordering more books from here myself.

Date of experience: June 2, 2021
Missouri
1 review
0 helpful votes
Follow Reese Z.
Unfollow Reese Z.
Send Message
Share Review
Report Review

Do not pay for expedited shipping!
September 16, 2023

I paid $10 for expedited shipping (1-2 days). I ordered on a Saturday, so I figured I would give the benefit of the doubt and expect the book by Wednesday at the latest. I didn't receive the book until Friday which is the latest date I should have received the book with free shipping.

Date of experience: September 16, 2023
Erin C. Knetbooks Rep
over a year old

Expedited shipping is 1-5 business days. Thank you for your feedback and for choosing Knetbooks!

Arkansas
1 review
1 helpful vote
Follow Lisa B.
Unfollow Lisa B.
Send Message
Share Review
Report Review

Do not buy or rent from Knet Books. Knet Books is charging my son $175 for a rental that was returned. The rental was $60. The rental was for a looseleaf book in managerial accounting. They sent a shrink wrapped looseleaf book. We sent it back with a rubber band around the papers to hold them together. They said we sent back "A Life in Prague". Never had that book!

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 24, 2022
Montana
1 review
0 helpful votes
Follow Shaylynn K.
Unfollow Shaylynn K.
Send Message
Share Review
Report Review

Good!
April 13, 2025

The overall shopping was good; the book took longer than expected to get to me, but I received it before I needed it for class.

Date of experience: October 18, 2024
California
1 review
5 helpful votes
Follow Christina M.
Unfollow Christina M.
Send Message
Share Review
Report Review

Stay away
February 13, 2019

I ordered my book on Jan 25th. Was told 3-5 days. Its feb 12th, still no book and I had to drop the class because I couldnt do my homework. I've tried to contact them and the guy I talked to offered me 10 dollars in store credit. No thanks, I will never order from you again. Ever.

Date of experience: February 12, 2019
Michigan
2 reviews
0 helpful votes
Follow Mark N.
Unfollow Mark N.
Send Message
Share Review
Report Review

While I ordered...
March 28, 2024
Updated review

I need a hard-to-find book. After I found the ISBN, I was able search the BookScouter app for it. Once I saw you listed it as available for sale, I instantly ordered it. The problem is that Knetbooks didn't actually have the book in stock, for which they promptly provided a full refund. I understand that books may not always be available but to list something as available and ready for purchase, then not have it in stock, seems a bit misleading. The bright spot in this transaction is that I did not need to ask for the refund as it was generated automatically due to the book not being in stock. I will continue looking on Knetbooks.com in the future and have even bookmarked it in my browser.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2024

I needed a hard-to-find book
February 29, 2024
Previous review

I needed a hard-to-find book. After I found the ISBN, I was able search the BookScouter app for it. Once I saw you had it available for sale, I instantly ordered it.

Date of experience: February 29, 2024
Idaho
1 review
6 helpful votes
Follow Deborah G.
Unfollow Deborah G.
Send Message
Share Review
Report Review

Fraudulence
July 15, 2020

I ordered a book online to borrow. I asked them to send me a mail-back envelope, which they, after 8 times of asking for it, they could never understand. I've been waiting for the envelope, but today, I find they've taken $31.99 more out of my checking account WITHOUT MY PERMISSION. This is theft. I have reported it to my bank as a fraudulent charge.

Date of experience: July 15, 2020
Texas
1 review
0 helpful votes
Follow Louis B.
Unfollow Louis B.
Send Message
Share Review
Report Review

Did not disappoint
August 2, 2017

The books arrived as promised and I'm told that the books are in good condition. Thank you.
I have to add that my initial order was canceled due to their internal CC service detected a suspicious debit card. I called and spoke to someone in customer service and after a few checks to confirm my identity my order was reinstated. No hassle.

Date of experience: August 2, 2017
Kate C. Knetbooks Rep
over a year old

Thank you Louis! I'd love to thank you personally. Please email me your order number so I can do so!
-Kate
kate@knetbooks.com

Washington
1 review
0 helpful votes
Follow A A.
Unfollow A A.
Send Message
Share Review
Report Review

Generally Good
September 16, 2024

Generally good, just the shipping updates took a while to load!

Date of experience: September 5, 2024
Erin C. Knetbooks Rep
8 months ago

Thank you for shopping with us! -Knetbooks

New York
1 review
0 helpful votes
Follow Rosa R.
Unfollow Rosa R.
Send Message
Share Review
Report Review

Wonderful
September 15, 2024
Updated review

Reached out with a question and responded to my email

Date of experience: September 5, 2024

WENT SMOOTHLY AND WAS ABLE TO APPLY COUPON
January 23, 2023
Previous review

WENT SMOOTHLY AND WAS ABLE TO APPLY COUPON

Date of experience: January 23, 2023
Pennsylvania
1 review
0 helpful votes
Follow Margarita a.
Unfollow Margarita a.
Send Message
Share Review
Report Review

Came on time
September 16, 2024

Easy checkout and the book was fast to receive. I would rent again.

Date of experience: September 5, 2024
Washington
1 review
0 helpful votes
Follow Ally E.
Unfollow Ally E.
Send Message
Share Review
Report Review

Horrible Service
May 10, 2023

I did NOT receive my books in a timely manor and am STILL waiting for them to arrive. They have horrible customer service too. When I reached out to them about my order they refused to refund or cancel my order so now I have spent even more money then I should have had too because I had to get my books else where since they didn't arrive in time for class. The person who I spoke to didn't have any empathy or personality. All they kept saying for they couldn't refund me and that the order had shipped. Hands down the worst site I have ever worked with. If I could rate no stars I would.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 10, 2023
Texas
2 reviews
0 helpful votes
Follow Sofiya K.
Unfollow Sofiya K.
Send Message
Share Review
Report Review

Hacker for hire
August 8, 2021

I really love the energy Support@ hacker4wise com put when hacking cell phones. I recommend you all to contact the best if you notice your spouse is cheating and you want to figure it out your self or your finding it difficult to access your partner cell phone probably due to passcode, Face ID or finger print just email this hacker and get a perfect solution to your problems.

Date of experience: August 7, 2021
Florida
1 review
0 helpful votes
Follow Jan X.
Unfollow Jan X.
Send Message
Share Review
Report Review

Extremely used
August 25, 2021

Corner of the book was ripped off and several of the pages was written on, more than expected! The status of the book was surprising that it is rented out... this book is extremely used and not very presentable

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2021
Illinois
1 review
0 helpful votes
Follow Zoie A.
Unfollow Zoie A.
Send Message
Share Review
Report Review

Textbook Rental
September 14, 2024

Textbook was delivered in reasonable time frame and in good condition.

Date of experience: September 4, 2024
Erin C. Knetbooks Rep
8 months ago

Thank you for your feedback and for choosing Knetbooks!