KitchenAid

Bought a Kitcheaid double oven range with an induction glass cooktop in Feb. 2021 from Mullets Appliance in Sarasota, FL. Within the first year the cooktop cracked. Mullets replaced the glass cooktop under warranty. Within a year, the replacement cooktop also cracked. I called Mullet's again and was first told it was under warranty. The day before it was to be installed under warranty they called to say they made a mistake and it wasn't under warranty after all and I was on the hook for $680.00. They said that had I called 3 days earlier it would have been covered. They told me there was nothing they could do about it and that I should call Whirlpool/Kitchenaid and that they would probably help me. Wrong! So, the person that I talked to at Kitchenaid couldn't be bothered. Totally disinterested and didn't care. She gave me some baloney about how they don't warranty parts and that it was up to Mullet's. Passing the buck back and forth. Needless to say, I am very upset with both companies and have no intention of buying their products or ever doing business with them again. Two cracked cooktops in 2 years is not normal. Something is wrong with the product and Kitchenaid should stand behind it! So, the customer foots the bill for faulty products and service.

Water/ice maker stopped working in less than 1 year. Company did not stand behind product. Their recommendation was to purchase a new refrigerator.

3 hours trying to purchase a refurbished mixer. Site is down, coupons don't work, representatives indifferent.

I ordered a bowl mixer and found out that it had lead in some of the accessories so I immediately called customer service to cancel the order - on hold for 45 minutes. I was told the order would be canceled but 2 days later the charge appeared on my credit card. Called them again to resolve this (waited 55 minutes this time) and was told they would check into it. Never heard back. I also tried online chat several times but that was never operational, only providing a generic "chat is offline" message. The item finally arrived a week late so I called a third time (on hold over an hour) and was told that a pre-printed label from FedEx would be emailed to me in 1-3 days. I have no idea why printing a label would take three days, Amazon, for example, does it within a couple hours. After 5 days the label was still not sent. It was a weekend and I could not contact them because Customer Service is available only Mon-Fri from 8 am – 8 pm. I then called a second time for the label, 5th call overall. Turned out they had the wrong email (which was nowhere close to my email so I have no idea where it came from). I gave them the correct email. After 4 more business days, I still did not have the mailing label so I called yet again and they had recorded my email address incorrectly...AGAIN (they transcribed it as dot com rather than dot net). Finally, after 3 1/2 weeks of this nonsense, I apparently got a competent service agent as I received the mailing label a day later (hip hip hooray! With sarcasm). FedEx communicated with me via text in a timely manner that the return was delivered in 1 day (kudos to FedEx, seriously). KitchenAid has no online avenue to track the return processing and refund now that it is back at their warehouse so I had to call again to get status. They told me it will take 5-10 days to process the return and another 5-10 days to post the refund to my credit card. It has now been more than a month since my credit card was charged. If I had not made my latest credit card payment, I would have been charged interest for this product even though I no longer have it and it is sitting in their warehouse. This is the worst online buying experience I have ever had and I buy a lot online. Terrible, awful, and completely frustrating ("churlish and insubordinate"). Products are good (if they don't contain lead) but I will never buy directly from KitchenAid again!

December 17,2021

I'm back with an update to my no-good awful purchase of Kitchen aid appliances for my kitchen remodel. I have come to the conclusion that my pallet of appliances was dropped or they were seconds. They were all installed February 18,2015.

The newest replacement purchase, a refrigerator (it broke first part of December 2021, and purchased new one December 17,2021)

I purchased a stove, (I had to replace), cook-top (I had to replace) dishwasher I paid to have repaired and still have, a refrigerator (broke first part of December, and purchased new one December 17,2021). That leaves the microwave It has not been worked on and is still working.

I guess one out of five is a winner.

May I add, the only one I replaced from Kitchen Aid was the oven. I had picked another brand, however Kitchen Aid actually felt bad and prorated it.

Below is my PREVIOUS review:

November 11,2020

I am expressing my extreme disappointment with three of the five Kitchen Aid appliances I purchased for my kitchen renovation. I purchased a refrigerator, microwave, oven, induction cook-top, and a dishwasher. They were installed February 18,2015.

• June 2016, the oven stopped working. The problem was a quick fix. It was a warranty defect that should have been updated before it left the factory. It was a Fuse Thermal. Technician said discoloration from heat was noted.

• November 2017, the oven glass had chips on the inside and I paid for new glass and the service/labor charge.

• August 2018, the dishwasher light stayed on blinking. Dishwasher would not cycle. The dishwasher was repaired. One part was under warranty. I paid for the other part as well as the service/labor charge.

• December 2018, again the oven glass had chips on the inside.

O There was discussion if I needed another new glass, or an entire new door. I insisted there had to be a major problem with oven needing 3 repairs in 3 years and wanted answers. Kitchen Aid offered me a new oven at a prorated cost. So, I purchased a new oven. That was 2 ovens I paid for, as well as repairs.

• 2019, the induction cook-top was next on the chopping block. The large burner would not turn on and it was blinking a code that needed a service call. By this time, I was done. I used the smaller burners on the cook-top and got out a large portable cooking burner. I did this for a year. I finally called for a repair. I was told the large burner needed to be replaced. If that didn't work, I would need to get new controls. The total cost could be $900 plus.

O I paid the service call, and went to General Electric and purchased a new GE cook-top.

In four years, I bought 2 ovens and 2 cook-tops. UNACCEPTABLE and DISAPPOINTING.

Charon Heller