business logo of Kickstarter
How would you rate Kickstarter?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
3 helpful votes
Follow Paul L.
Unfollow Paul L.
Send Message
Share Review
Report Review

Better way to assure our money with those crowdfunding company's is 25% upfront
And wen the project is ready then it will be time to give the rest of 75% of the money
And with the need of a tracking number for the item.
Made a review on Better business bureau to.
Lost 525.00$ Cad money with this phoney project

Date of experience: July 11, 2022
California
2 reviews
4 helpful votes
Follow jane d.
Unfollow jane d.
Send Message
Share Review
Report Review

This pretends to give fair and equal treatment to all applicants, but it rejects applications after applicants have invested serious time and effort into compiling the application and being forced to sign up for an account with Amazon's payment system. It also does not give specific reasons for rejection in spite of the applications meeting all requirements and does not respond to email queries.

Date of experience: August 21, 2012
Indiana
1 review
2 helpful votes
Follow M H.
Unfollow M H.
Send Message
Share Review
Report Review

On your permanent record.
September 20, 2015

There is no delete button. If not successful, it will be on the internet permanently as a failed fund raising effort, so I recommend keeping your donation amount low. We received a private donor shortly after we put our Kickstarter site and did not pursue or advertise Kickstarter because we no longer needed to raise funds, but we could not delete the Kickstarter page. Now it is a permanent search engine find when Googling our name showing that we only raised $1 for our Kickstarter Fund Raiser effort. That $1 was from a solicitor wanting services. I would not recommend the site.

Date of experience: September 19, 2015
Canada
1 review
4 helpful votes
Follow Andy L.
Unfollow Andy L.
Send Message
Share Review
Report Review

Not worth the risk.
October 4, 2015

I have always been hesitant to just "donate" my hard earned money to help fund a startup project, and Kolstom eyewear helped me to confirm that hesitation. This was my first and last contribution ever to ANY Kickstarter program. After a $200 "investment", the program not only ran out of money, it was also "forced to abandon the project". So after waiting 2 years, I received nothing except an email from the company stating that there was no money left and the project would not be completed. Save your hard earned $$$$ people... Biggest waste of money EVER!

Date of experience: October 4, 2015
Germany
3 reviews
1 helpful vote
Follow Ben G.
Unfollow Ben G.
Send Message
Share Review
Report Review

Do the review.!
April 2, 2017

The service is a great idea and is full of outstanding projects people create! But as a rather experienced contributor I strongly recommend to think well before funding anything - expecially lately there are scam issues. Though these people with fake projects are easily detected, as for me.

Date of experience: April 1, 2017
Netherlands
1 review
5 helpful votes
Follow John d.
Unfollow John d.
Send Message
Share Review
Report Review

Too many scams
July 25, 2022

I like the idea of Kickstarter. I participated in many projects since 2017 (47 projects). 6 projects turned out to be a scam and never materialized. I didn't calculate the money I lost because of this and for me it weren't the most expensive ones that didn't get through. Nevertheless I think Kickstarter should find a system to keep more control over the money they collect and distribute to the producers. It seems too easy to create a scam product, collect the money and run. (I only added 4 photo's)

Date of experience: July 25, 2022
Missouri
16 reviews
112 helpful votes
Follow David C.
Unfollow David C.
Send Message
Share Review
Report Review

I hate kickstarter
July 23, 2013

I hate kickstarter. I see them turn down great ideas all the time but promote dumb ideas like a facebook clone. Come on, isn't one facebook enough? They helped these guys make $250,000 to make a copy of facebook when there's already dozens of open source social networking websites. That was 4 months ago, and there's still nothing to show for it. These guys took the money and ran, we'll see nothing of Diaspora, no one is going to leave Facebook. What a waste!

If kickstarter is going to support ideas at least support NEW ideas not old ones!

UPDATE 2013: Like I said 3 years ago, we saw nothing of Disapora. Kickstarter is a scam, they take the money and say "we'll give you something in 6 months!" and when you get nothing and try to complain to Visa they say "Sorry, that was 6 months ago!"

Date of experience: August 1, 2010
Germany
1 review
0 helpful votes
Follow Dragan B.
Unfollow Dragan B.
Send Message
Share Review
Report Review

I was really impressed by a couple of german guys, who managed to fit a solar powered engine into a fidget spinner. The idea amused me so much, that i think, it is worth to be mentioned here. If you like, visit https://www.kickstarter.com/projects/*******/youla-the-brand-new-solar-powered-spinner?
For myself, it is totally worth it, to get a kickstarter account and order some for my family. Enjoy!

Date of experience: October 3, 2017
New York
1 review
4 helpful votes
Follow Donna K.
Unfollow Donna K.
Send Message
Share Review
Report Review

There are a lot of projects on Kickstarter, and it does appear that many people have gotten money this way. However, unless you reach your goal, you get nothing, even if you come close or raise thousands of dollars. There is a new site, www.RedBowWhitebox.com that allows you to receive funds donated, immediately and doesn't have a submission process.

Date of experience: June 13, 2012
Florida
2 reviews
8 helpful votes
Follow Maxwell S.
Unfollow Maxwell S.
Send Message
Share Review
Report Review

We had a pleasant experience crowdfunding and Kickstarter was a great partner. They are definitely strict and they asked us to change a few things (totally understandable as they want to protect their community) but setting up was easy, and getting paid afterwards was a breeze. Anytime we had questions they were fairly quick, my only wish is that they had phone support.

Date of experience: September 22, 2016
Michigan
1 review
1 helpful vote
Follow jennifer h.
Unfollow jennifer h.
Send Message
Share Review
Report Review

Why do sites exist?
November 8, 2013

Why do sites exist? As a purely charitable act of kindness, sprung from the spirit of love and giving that's solely for you and your needs or- for a profitable gain? Before doing business with any site/person/company, 1st ask yourself- What do they gain? In the case of kickstarter.com, the gain is your idea, your invention.

Date of experience: November 8, 2013
California
1 review
5 helpful votes
Follow Bill M.
Unfollow Bill M.
Send Message
Share Review
Report Review

My initial Kickstarter project contribution experience went well. However, my repeated requests for an update on my 2nd project contribution were met with silence, as we those from the film maker. I contributed to this project in good faith and am now being ignored. So, I will NEVER contribute to Kickstarter again.

Date of experience: March 29, 2017
Arkansas
2 reviews
3 helpful votes
Follow shari r.
Unfollow shari r.
Send Message
Share Review
Report Review

I backed a project called Edible Cutlery that failed. I never received the goods promised or a refund. Kickstarter does not support the backers and offers no refunds for failed projects. I would stay far away.

Date of experience: July 22, 2017
Michigan
1 review
5 helpful votes
Follow Chris S.
Unfollow Chris S.
Send Message
Share Review
Report Review

0/2 on scam projects.
September 30, 2015

Twice I have funded a successful project, zero times the project has shipped to anyone on the list.

Kickstarter offers no accountability or help, despite the projects each stealing over $10,000 from the contributors. Their help desk just says that it is on us as backers to decide whether or not to commit the money.

I have now personally paid $500, and recieved nothing for it.

Date of experience: September 30, 2015
California
2 reviews
7 helpful votes
Follow Raymont M.
Unfollow Raymont M.
Send Message
Share Review
Report Review

When people hear the word "crowdfunding", the first thing they think of is Kickstarter. They do a good job screening the submissions in making sure the quality of project on their platform at a higher standard. While there has been users who’s projects are often rejected, they have been very effective overall as they are the clear leader in both artistic and tech projects. They helped my Raytoons project get off the ground.

Date of experience: February 2, 2016
Connecticut
2 reviews
2 helpful votes
Follow Steve S.
Unfollow Steve S.
Send Message
Share Review
Report Review

Used to be a decent platform but whoever runs quality control has no clue. They allow scammers to scam and don't care about backers. I guess they don't realize that the more backers that leave, the less chance Kickstarter has to survive. I'm done with a company that truly doesn't care about customers. Kickstarter supports scammers in order to make money. So they are scammers themselves.

Date of experience: November 25, 2022
Virginia
1 review
3 helpful votes
Follow Jay G.
Unfollow Jay G.
Send Message
Share Review
Report Review

One project I backed has taken more than a year plus to start mailing out the rewards for backing a project. They say the mailing process has begun. It took much longer than was projected. Ok... I'd wait. But we decided to move to a different state. I looked for a place to notify the project. Couldn't find any method. Went to Kickstarter help. I came across help docs for project creators. It says that creators don't have to offer backers a way of notifying them or shipping address changes. So my project didn't. I'll never back another Kickstarter project.

Date of experience: December 7, 2020
Alabama
1 review
1 helpful vote
Follow giles c.
Unfollow giles c.
Send Message
Share Review
Report Review

I guess the site has done good things but my experience was pretty negative. I was setting up a photo studio which was going to use a vintage method of photography. In my presentation I included that the kickstarter would help to rent the space. Seems like a studio would need a space to work out of.

Three days after submitting I got a denial email saying that my project went against their policies due to the funds being used "to acquire real estate".

I emailed back twice explaining that the space was essential to the project and that I'd already paid for it out of pocket but would definitely reimburse myself if the project was successful and sent in an appeal letter which they suggested.

I never heard anything back from them so went with indiegogo and got my project financed with only 4% fees instead of the 12% that KS charges.

$#*!ty service.

Date of experience: December 16, 2012
California
180 reviews
906 helpful votes
Follow Rod G.
Unfollow Rod G.
Send Message
Share Review
Report Review

The basic concept of this site is creative artists getting funding for their projects through pledges. I found some really interesting projects where people had pledged thousands of dollars to help the artist achieve their dream. Great concept and I do hope sites like this succeed and give artists their shot at creating their projects.

Date of experience: January 29, 2011
Germany
1 review
3 helpful votes
Follow E M.
Unfollow E M.
Send Message
Share Review
Report Review

Kickstarter is a good fundraising platform. However it offers no protection and no guarantees that projects will be finished and delivered. This created a good opportunity for Kickstarter scams, when people raise money for projects that were never planned to be completed, or projects that lie about the quality and basically resell low quality Chinese stuff 40 times the bulk price.
Thus if you really want to get what you back for, you need to be sure in the project you back in and in the person/people behind this project. But if you know the people already why share with amazon/kickstarter 10% of all pledges? Why not have all the money go directly to project creators, who need them.

Date of experience: January 4, 2014

Overview

Kickstarter has a rating of 1.6 stars from 209 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kickstarter most frequently mention customer service, project creators and great idea. Kickstarter ranks 19th among Crowd Funding sites.

service
52
value
52
shipping
13
returns
13
quality
47