Kayak

I went to kayak to look for hotel rooms, after I found the hotel and price I liked I clicked on it & it automatically connected me with getaroom.com. Since I thought I could trust kayak I made my reservation through them and fully pre-payed for my room. Fast forward to my check in date- I showed up with my family and was told by the manager of the hotel that this company had not been paying their bills for the past 3 months and had stopped doing business with them. In order to stay I had to pay with another credit card. I was told by getaroom.com that they would refund my money however they wanted to return about 20% less than what I payed. I had to contact my credit card company and initiated a dispute. Still waiting for my money. I would never use them again!

I have to cancel my reservation for 11 nights at a hotel due to a family emergency. As instructed, I provided to their partner customer service the medical certificates from doctors and hospital to get a full refund, however after that they did not refund all monies. They Kept $1341, I spoke with the hotel and they did not have a problem with the cancelation, however their customer service provide you with all sort of excuses mentioning that "The Partner" has to get back to them, and this never happens!

I was looking for flights and got the same old "best rates" thing from Kayak. When I went directly to Frontier I found a roundtrip, non-stop flight for the exact same days for less than half of Kayak. Do your research before booking. The same Frontier flight was first leg of their lowest fare, but the return leg was not nonstop, and was much higher with a different carrier. My search was for Tampa, FL to Las Vegas, NV and back, depart Tampa 5/29/22, and, depart Vegas 6/2/22 coming home. Check it for yourself. $275 roundtrip per person at Frontier, over $600 on Kayak.

I have used KAYAK for flight comparison and have used their companies, without
Any problem. However, recentely I booked a flight through one of their company,
Bravofly and the price was £945.57, but their confirmation showed £1,075.75. They have taken this amount from visa debit card.

Now I wish to request KAYAK to get me a refund of £130.18 as I find this to be unfair, and it is one of the companies on their website, which would give them a bad name.
Booking ID *******‏

This was the best travel service out there. But now that they got bought out, I hope they stay that way. However, if history and past experience is any indicator, most big companies buy the smaller "great" companies to either drive them into the ground and wipe out the competition, OR to skin them alive, take out the best parts, and dump the remainder. The big company will NEVER try to remake itself in the image of the smaller, better, company.

I always used Kayak for air tickets search. I might continue using them, but for search only, I will never book tickets through Kayak since 24 hours free return policy doesn's work with them! They will charge you $50 for each booked ticket! It never happened to me before. I always use 24hour return policy, It gives me time to make my final decision. Also you can check reviews of the company Kayak is using to sell their tickets: chatdeal, I think its rating is 1,5 star... it says a lot!

From our complaint to Kayak:

My girlfriend and I realized that instead of starting our vacation in Athens, that we should have started in Hungary/Romania. We looked to see if we could make this very simple switch and saw that according to your policies it was possible. When I called, not only did I find out that it was not possible to switch but that the tickets were completely non-refundable. The man on the phone said that we were completely locked in and there was nothing that we could do about it. If we had booked directly with the airlines, we would likely not be in this position. Because we made the mistake of booking with Kayak, one which we will NEVER repeat, we are completely screwed, as your representative so callously pointed out.

They have not responded. Bastards!

I used kayak to purchase a ticket before pandemic and their price comparison site get me through Dream World Travel and all flights were cancelled and i am claiming refunds now for nearly 2 years and still no luck. I dont recommend kayak to anyone. And people i suggest to avoid Dream World Travel read their online reviews your money is at risk. They are comitting fraud. And kayak why do you allow a fraudulent company Dream World Travel to be in your price comparison site?

Why even get this dot com if you don't have kayaks? It's as bad as the WWF no longer having wrestling. And don't even get me started on the dot com for the White House.

After trusting Kayak, I bought a ticket from Kiwi.com. What a terrible experience it's been, and my flight is three months away! After this vacation, I will neither use Kiwi.com or Kayak.com ever again.

I know Kayak is a search engine, but they should vet their vendors. The reason I say that Kiwi is a scam is that you buy a "basic package" that does not include email support, and they hang up on you when you call their phone support. I only wish I were joking. A British phone bot comes on and says, "Enter your booking number now" and when I key it in she says, "There has been an error. Please call again later."

I called three times. In my book, this is a scam. The reason I was trying to call is that today the coronavirus has shown up in the country of my destination.

I wish i saw this website before.

Kayak is the worst so called service provider.

I have a problem with tripsta a company they recommend, they havent responded to me so ive got in contact with Kayak they have basically washed there hands and said its not there issue. Yet we are there customers? We have used there website for a service surely as a reputable company you would expect them to know what shoddy companys there promoting!

So unhappy!
Disgusting customer service

I've used Kayak a few times to get me somewhere. The first time was when I was traveling to San Diego for a marketing conference. I got the flight through them while I ended up staying at the hotel on a deal I got for being at the conference. Other websites would've cost me around an extra $200 for the whole thing.

Another time I actually managed to save $800 by getting my hotel, car, and air travel through them. I compared this around getting directly from the companies I was purchasing from as well as a couple of those other sites I see on television. There has been one time when they weren't the cheapest, but given that it was a smaller airline, I can't really blame them.

Today is 3/22/2012 and I received terrible customer service with CheapOair. I was also told i needed to pay another $150 to rebook my flight. After I agreed to do so because I need to get home ASAP... she then started to constantly ask me if i wanted to save $10 on my flight by booking a car. We went back and forth over and over how i live in DC and have my own car. She then STILL tried to get me to rent the car and than said but its saving you money... finally I told her to cancel my flight and i was going to go with another flight... over $70 more with one of there competitors... doesn't matter who but I will NEVER use them again!

Its not always about money but service!

I used Kayak to find a good rate on a hotel in Los Angeles. I was able to book a decent rate and all went well until I had to change a date on the reservation. There is a big disconnect between Kayak and its affiliate getaroom.com Kayak at this time can't update your trip record with anything changed on getaroom.com. Kayak still displays the old cancelled reservation with the title of the new reservation. The information between all these entities is not updated. The problem with a site like this is all the middlemen touching the reservation. Me -> Kayak -> getaroom.com -> Hotel. I had to call the hotel directly to make sure the reservation existed because I didn't have a valid confirmation number from any system.

Their customer service is a joke. This guy Leo sent me an email on Sunday to ask for confirmation another flight since my original one got cancelled. I replied but never be able to reach them successfully for 2 days. Then the 3rd day I could but It was too late, the alternative flight for the cancelled one is no longer there. This agent Ingrid said It takes her up to 48 hours to find alternative for me. I could google in 5 mins I wonder why 48 hours... I called again the next day, this time Kai seems to be more helpful a little bit since He could find other options in 30 mins. But they are all too expensive. Then I asked for refund but They keep sending me to different people. One person even asked me to wait and then hang up on me. "NEVER EVER USE KAYAK"