KaTom

Website advertised a griddle with base action station. My company ordered two and paid in advance. They did not place the order. When I called to check on order week later they acted like they never heard of us. They finally said yes they had our check and placed the order. When order came they set the griddles with no bases. When I called again and spoke with Charles he said they had a mistake on the web site and they bases would be extra. I gave them a chance to make this right and they simply do not care about the customers. Read all the reviews on the web, you'll see! I will never do business here. We are a Hilton Hotel.

The worst in the business. I ordered a Watts water filter from them. It didn't arrive for 10 days, so I called. The lady on the phone rather snotty, said it was a 3 week lead time... It arrived, from the manufacturer after 3 weeks. Wrong item. KaTom only offered to "contact the manufacturer" on my behalf. Long story short, it's been over 7 weeks since I ordered from them. They won't refund my money, they won't return my emails or calls. They say that since I ordered through them, I can't even talk to the mfg myself, as it is on "their" account. Bottom line... they have literally refused to do anything for me. They have stated: "when we hear from Watts, we will contact you." They have done nothing, and they won't refund my money. Their phone person puts you through to a vm, that takes your info and says they will call you back... They NEVER call you back.

Order whole Overshelf,just shipping the a piece of part that cost me 600 bucks include shipping fee and tax.The picture of the order in the website is easily misleading for customer.Bad experience the first time order.

You may get a few good prices, but you give up customer service. The employees are given so much work to do, it is simply is impossible to give Triple AAA customer service and still complete every single PETTY task given to them. Errors are frequent due to turnover of new employers unable to be able to function under such a stress load without proper training. Good employess that would be valuable to customer service leave due to being overwhelmed and taking the blame for circumstances beyond their control. This leads to your inablity to get your product in a timely manner, being notified, proper delivery, and simply being about to call and talk to a person who has the ability to help you.

I ordered a gas burner on July 19th. Got an email from an agent saying the product is not available. I immediately replied asking to cancel the order. Its been 5 days now, nobody wants to help. Whenever I call them I get a new update. The last update I received is that the manufacturer is not replying. What do I have to do with any 3rd party. When the product I want is not available, just cancel my order and issue a refund. First experience with them and a worst one. I should have read reviews before ordering, now my money is stuck. DONT BUY FROM THEM, THEY DONT TREAT THEIR CUSTOMERS RIGHT.

Ordered a simple faucet aerator. It came in the wrong color. They want to charge me a restocking fee and have me pay for shipping to return it. They claim it's not their fault since it is a manufacturer error even though I bought it through Katom and not the mfg.

DO NOT DO BUSINESS WITH KATOM. I ordered and received a Waring Vacuum Sealer. The unit was well packaged and there was no damage in shipping. It was completely defective and does not work (seals are bad). Waring has discontinued production or this unit due to manufacturing/part problems. I guess Katom sells what is in stock anyway. Katom said they require a $25 restocking fee and that I pay the postage (on a $60 unit) and they would ‘consider' refunding the remaining balance!.

KT*******
I've placed an order for supplies at beginning of June 2022 and still haven't received anything yet. I've called and talked to Katelynn and Barbara Ext. 3147 several times and they promised to call back but never did. Barbara promised to either call back or email me back for solution but never did. Katom is a dishonest company to do business with because they allowed their employees to scam others for money by pretending to be a supplier but in reality it's just a big SCAMMER.

DO NOT BUY FROM THIS COMPANY! I ordered a coffee maker. We used it and it did not do what it said it would. When we called to return it, we were told since we used it, they could not take it back. Asked if we didn't use it, how do we know it was broken? They said they don't sell used items. No where on my slip was there anything pertaining to the return policy. They did not disclose their return policy or make it clear to the purchaser. They push everything back to the manufacturer. So in other words, if you buy something and it does not work, you never should have opened it and they won't refund you.

They say products available, then bait-and-switch, as your items are suddenly not in stock. Always the same ONE PERSON who replies to live chat. "Caleb". Pay $40 for item, more than $20 for shipping, and two weeks later, still no items. With each live chat, they said "Should be in stock late this week or next week, and item will ship at that time". Well, item never came. On 3rd week, still nothing (item was in stock when I ordered it!), decided this whole thing wasn't worth the aggravation, unacceptable waiting for something that was supposed to have been available from the start, and general [excuse the term] $#*!ing around with customers. Order was cancelled by me, and I was guaranteed a refund of item/shipping costs. Still haven't received that refund, either. So, long story short (too late?! LOL), the place is run by cons and thieves. DO NOT ORDER/BUY from them.

Shane Snowdin was my support person. He was very professional and extremely helpful. We are a church with a limited budget but constant need as you would expect in a non profit scenario.

Shane was able to help us be comfortable that the product really was available and could ship in time for an upcoming event.

Thanks!

Bobby Grant

Business Administrator, Neptune Baptist Church, Neptune Beach, FL *******@neptunebaptist.org

Absolutely awful. After placing an order online with clear instructions to contact me if my order, placed on a Monday morning, wasn't going to be shipped that day, they waited until Wednesday afternoon to inform me that the items I ordered were not in stock and would not ship for 10-14 days. This was time sensitive and I needed to know for my clients sake. Upon voicing my frustrations with customer service, and explaining that I would now have to order from somewhere else and use 2nd day air which cost me $170.00, they could have cared less. They offered no type of compensation through three ranks of command. Hideous way to run a business. If I drop the ball with my customers, I make it up to them and own my mistake.
I then contacted Websteraunt who was able to get my order out, 2nd day air after placing my order at 1:45 on Wednesday afternoon.
KaTom SUCKS

Do not use this company! My 3000 dollar Prep table had concealed damage below one of the doors which I did not detect when first arrived (until I tried to open the door a couple of days later) and they declined my claim and left me with mangled metal on a brand new unit even though I reported within the 5 days allowed for concealed damage. I'm 51 years old and I've been in business for 27 years and the so called customer service reresentative had the audasity to accuse me of altering the receipt after driver had left when I insisted she does something about the damage!
Very courtious when you are giving them your money, very rude and ignorant when problems arise. Do not trust them, don't let them do to you what they did to me! Very dishonest people...