***update/ response to Website rep Mike****

1) So let me get this straight, you don't have time to respond to emails when technically I was still a member that you rejected. But then you have the time come on here and respond... At length by the way... When you get blasted on a public review site? You realize how that looks? You don't have the best overall review score, so that should tell you something.

2) You did not make it clear that erasing a profile completely goes against a horribly designed system that limits a person to how many times he can come back and create a new profile. Who in their right minds designs a paid service like that?

When your website prompts with a warning before deletion, all it says is that you can hide profile publicly until you decide you want to come back.

There was never though a warning that deleting your profile completely would count against how often you can leave your website and come back. That's a big deal and I would've second guess my decision if that was made clear on that warning.

And if you say that it's because it's written in the wall of text TOS, you and I both know that no one's reading that very long and drawn out TOS.

Something like that should be clearly made aware of when you prompt someone from deleting their profile. That's actually very disingenuous and horrible business practice

3) And did I understand correctly that getting my profile rejected by your team and having profile deleted by you counts against the amount of times you can create another profile? Talk about a horrible web design on top of horrible policy if that's correct.

I've also never seen a website that just straight up closes someone's account as a way of vetting or approving a profile. Most websites just tell you you need to change "XYZ" before we can approve your profile for public view.

Just because you can reserve the right to define your own TOS doesn't make those terms a good design.

The fact of the matter that you wouldn't respond to me is what brought me here to review your website in the first place. If you would have given me a clear explanation as to why you did what you did on the email, I wouldn't have come on here to make a deal out of it.

And what reinforced my decision to put this up was seeing how poor of a review you actually have overall.

You might want to look over how your site is designed and how you run it.

Suggestions:

Making their terms clear and not hiding them in their wall of text TOS.

Revisit some of the profile creation policies.

Have better customer service/response that doesn't require a bad public review in order to get a decent response out of them

**********

I've been on and off with the website. I tried joining recently and both my email addresses won't allow me to register.

Curiousity made me create a 3rd email to see what was up. Twice my profile gets rejected. First time I could understand sort of. Because I put I would consider temporary but not really toxic answers to push through the creation process.

Second time though I decided to do the right way and put in everything right from the get go. Still though profile gets rejected.

Now here's where it gets really messed up. Their way of rejecting your profile is by simply removing your account and locking you out of the website completelyninstead of telling you why your profile doesn't pass and having you correct it. Never have I ever seen this.

To make matters worse, when I emailed them to inquire as to why, I never got a response back. And I wasn't one bit disrespectful. The best part, is a few days later, they respond back to me on one of my old email addresses telling me that they simply erased my profile and data and don't acknowledge anything else.

When I inquire as to why, no response. Nothing. While their vetting process to prove whether you're a Jehovah's Witness or not is actually really great, the way they're handling my situation is one of the most unchristian and cowardly displays I've ever seen. It's to the point that I question whether they're actually one of Jehovah's witnesses or not. It's actually insulting and childish how they're acting. And I'd rather find out that they actually aren't witnesses, because it's shameful how they're acting as a business.

I'm ok with whatever questions asked to get my profile created, but as far as I know, being a nonsubscriber but everyday user trying to find a partner there is a hardship. Getting my profile removed to make room for other subscribers? 4 times really. Like many others I choose to be a non subscriber until I find someone that has the preferences I look for in a partner. And I totally understand if my profile was idle for months. But when I get removed in middle of a conversation, that's not cool.
I got into the site when it was one week fresh and newly created. And out of my photographic memory I still see these good looking start-up profiles, still on the site. You know those texting you to get your interest. But as soon as you get your subscription they turn silent. Or sometimes they get a totally different person profile-picture or swap country across the world. I had like these 8 profiles (good looking and young people) texting me, looked at the messages had all a timestamp one minute apart of each other. Hmmmm. This is undoubtedly / unquestionably one person logging into one profile by another profile to send messages. I'm not saying like a "the earth is flat" conspiracy theorist but fishy and calculated.
Luckily there is tools for reverse picture search you know.
I am patiently waiting for our live conventions to meet my real match rather paying for Fake. At jwmatch, no staff would try lure you with a untrue profile, only scammers do. And scammers aren't that good to pretend as Jehovah's witnesses - easily sorted out. I have more luck with Instagram. Just hashtag a sunny servicepicture.#jwsingle# jwsinglesister#jwsinglebrother.

Good luck all, and jwperfectmatch, I don't need your mansplaining it to me. It's objective and constructive criticism, by experience. Improve the attitude for the better of others. Agape