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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,205
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Florida
1 review
0 helpful votes
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Subaru Question
March 22, 2025

The mechanic who helped me was very knowledgeable and patient with our conversation. I totally felt that the service was valuable and I have some more information to use to get the problem fixed.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Erin,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Malta
1 review
0 helpful votes
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Total scam
April 21, 2025

I have no idea from where this website popped up. They have been charging me monthly subscriptions I try to cancel this alleged subscription, but I don't even have an account to login! Thieves!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 11, 2025
JustAnswer S. JustAnswer Rep
3 weeks ago

Hello Maria,

I trust we’ve addressed your concerns to your satisfaction. If there’s anything further I can assist you with, please let me know.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

South Africa
1 review
0 helpful votes
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Dr Adrien was very helpful!
February 26, 2025

This is the first time I have used this app and I am very impressed! Doctor Adrien was quick to help me and address all my concerns and calm my nerves.

Date of experience: February 16, 2025
Alabama
1 review
0 helpful votes
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Responsive and Helpful
February 28, 2025

The technician responded immediately addressing my concerns. He also provided me with a phone number to reach out to my cell provider for their assistance in my concerns on their end.

Date of experience: February 18, 2025
New York
1 review
0 helpful votes
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Just Horrible!
March 8, 2025

Contacted Just Ask this morning, (14 hrs ago) explain the emergency with my pet. Told to give my credit card info without any indication of cost. Then were transferred to a bot. They hit my bank account twice and never provided me with a Vet to help my seriously sick animal. I would never recommend this service to anyone. They are frauds and thieves!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

New York
1 review
0 helpful votes
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Big help- great experience
April 16, 2025

The vet that called us was very helpful and answering questions, making suggestions and offering recommendations in the event. The prescribed methods didn't help.

Date of experience: April 5, 2025
Michigan
1 review
0 helpful votes
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Dr. C was great
April 15, 2025

I had questions about peptides and advantages of them and dosages. All my questions were answered and with complete open and honest knowledge! Very professional yet very relatable! Thanks Dr. C

Date of experience: April 5, 2025
Oregon
1 review
0 helpful votes
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I am very grateful
March 5, 2025

I've been a lot hesitant regarding "sites", and just figured to make effort, as help needed. Matthew is a real person called voice to voice immediately and solved the issue immediately

Date of experience: February 23, 2025
Texas
1 review
0 helpful votes
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Fast response and Atty Kenneth was very knowledgeable and answered my questions with tools to resolve the matter at hand.
I am able to confidently approach the matter at hand and expect a satisfactory outcome thanks to Kenneth! Thank you so much!

Date of experience: January 1, 2025
North Carolina
1 review
0 helpful votes
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Yamaha Outboard motor issues
May 12, 2025

Was paired up with Chris, he was very knowledgeable on the Yamaha carburetor I was having issues with, and gave me some ideas to try to resolve my concern. Crossing my fingers they will work out.

Date of experience: May 2, 2025
Texas
1 review
0 helpful votes
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1998 Ford F 150 engine issue.
March 11, 2025

My engine wouldn't turn over and Harris diagnosed it over the phone. I haven't done the repairs yet but being an automotive mechanic in the past I believe his diagnosis to be spot on. I did not say that I had previous mechanical experience at first, I had an idea of the problem and Harris went straight to the most probable cause. I would recommend this site to anyone with a problem or questions. Harris is very knowledgeable and professional and friendly and polite. You can't go wrong here in my opinion. Thank you Harris!

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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Awsome
March 11, 2025

Was given a lot of good advice for my dog. They also gave a list of different medications i can use and where to get them. Clickable links to get to then easy.Thank you Dr. Mike

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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Peace of mind
March 15, 2025

I talked to Dr. Ivana regarding dental health for my dog (and the powders and chews out there on the market) and she was able to ease my mind about whether any of them are unhealthy for my dog.

Date of experience: March 5, 2025
Washington
1 review
0 helpful votes
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After downloading the app and paying for the subscription, I was connected with a truck mechanic that couldn't really help me, but he told me that within minutes of messaging in him. He reconnected me with somebody that could help me and Eric went above and beyond to help me fix the driver proportion controls on my S 65 Genie boom lift. He walked me through testing the joystick for voltage to make sure I was getting power to it. Once we knew we had power, he walked me through chasing down the wires in the lower control box. He was able to tell me exactly which wires and exactly which terminals to test. We figured out that the wires that were supposed to be connected to the steering manifold solenoid were disconnected. It took about 45 minutes to finally get in touch with a technician that was able to help me, however, I did not have to sit on hold that entire time. They notified me when they were ready to help me. When I finally did get in contact with Eric he spent at least 20 minutes, helping me to diagnose the problem and then fix it. We were able to send pictures back-and-forth of wiring diagrams, and he could see what I was looking at, and it made the process much smoother. I will not hesitate to use just ask again.

Date of experience: March 23, 2025
New York
1 review
0 helpful votes
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Low beam too limited traveling doenhill
March 16, 2025

My technician was very knowledgeable and friendly and explained the way the low and high beams work. He advised that my dealer's technician could adjust the shade over the low beam within state specifications but adjusting higher would make oncoming traffic think my high beams were on.

Date of experience: March 6, 2025
Canada
1 review
0 helpful votes
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Pension helper
April 10, 2025

I needed to know if I could remove my ex partner off my pension plan as a beneficery and she directed me to the proper people thank you I was very happy

Date of experience: March 31, 2025
Oklahoma
1 review
0 helpful votes
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Satisfaction
February 26, 2025

Lev was extremely knowledgeable, my situation seemed complicated and he simplified it. He was patient and polite through the process. I am not anxious about it anymore.

Date of experience: February 16, 2025
Colorado
1 review
0 helpful votes
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Quick and helpful
March 24, 2025

The initial respondent was quick with her replies and set me up with an expert. The expert fixed the problem by giving me several possible solutions. Overall, it was a very good transaction.

Date of experience: March 14, 2025
Indiana
1 review
0 helpful votes
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Help from JustAnswer
May 5, 2025

JustAnswer just popped up on my phone when I was searching the internet for some answers to my medical question! I got exactly the help I needed to put my mind at ease.

Date of experience: April 25, 2025
Colorado
1 review
0 helpful votes
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Very satisfied with your company
March 30, 2025

We were getting an error code. And had a short which caused a fuse to blow your tech Tom helped diagnose where the short came from we were able to isolate the issue and get the car running

Date of experience: March 20, 2025