JomaShop

Buying from Jomashop has been one of the worst shopping experiences I've ever had.
I purchased a bag listed as "brand new" with an authenticity guarantee, but what I received was a clearly used item, missing the authenticity card, and in poor condition. It made me seriously question whether the bag was even authentic.
The customer service was equally awful.
Every reply took at least 3–5 days, sometimes even longer, and many of my messages were completely ignored. Communicating with them was frustrating, stressful, and extremely disappointing.
One of the representatives, Shadey, only sent canned, repetitive responses without actually addressing any of my concerns — no matter how clearly I explained the situation. It felt like they were deliberately avoiding resolving the issue.
They had promised to reimburse my return shipping cost ($15 USD) because it was their mistake — but they failed to honor that promise as well.
It's shocking how poorly Jomashop handles mistakes and treats customers.
I would strongly advise others to stay away from Jomashop. You cannot trust their product descriptions, their authenticity claims, or their customer support.

All of my orders got cancelled again and again due to price errors. Can you please stop wasting customers time and make sure the prices are correct and the order will be shipped. That shouldn't be so hard but apparently for jomashop can't be done
OrderM407EWW0

I had the absolute worst experience with Jomashop, and I cannot emphasize enough how disappointed I am with their shady practices. They sold me what was supposed to be an authentic luxury watch, but upon inspection by an authorized dealer, it turned out to be a FAKE! I was shocked and disgusted.

Their so-called "discounted" prices are just a lure to trap unsuspecting customers into buying counterfeit goods. Customer service was a nightmare to deal with—completely dismissive and unapologetic. They refused to acknowledge the issue or issue a refund despite overwhelming evidence of the item's inauthenticity.

This is beyond unacceptable. Selling counterfeit products is not only unethical but also illegal. Stay far away from Jomashop unless you want to throw your money away on fake garbage. They are a disgrace to the retail industry.

Do yourself a favor and shop elsewhere. The slight discount isn't worth the risk of being scammed.

I purchased a ladies watch last November 8,2024 and received the item via mailbox after 3 days. I checked and tried it on and noticed that the watch is not giving an accurate time and keeps stopping. So I went to Jomashop website for their policy on returns and followed their guidelines. I was provided an RMS and send it back through UPS with a tracking sticker as well.
It is now January 12,2025 and after emailing, calling and following their customer service for how many times I never get any answer. The customer service person is rude and the chat box will send you an automatic link with the same old content or someone will send you an email from a "Shadey" stating same content but nothing that makes sense to the customers.
They also said that they have no refund policy for any item that needs repair and for sure you will either be under their mercy or what's scary is that you will never received the item you have purchased on their website and paid to them once you return it to them (which what worries most customers ordering online) I hope Jomashop will lived up to what you advertise and be fair and truthful to paying customers who purchased your items and give back what is due them.
When things get better, I will continue to purchase at Jomashop but you need to straighten this out first. Thanks!

I am extremely dissatisfied with Jomashop's customer service. They talk a good game about how important customer satisfaction is to them but that is all it is-talk.
I purchased a Baume & Mercier watch as a replacement for an almost identical watch which I had purchased from them in November 2023 which had been lost for months.
The second watch was taken from its box, tried on for size (it was too big) and immediately put back in the box in anticipation of going to a jeweler to have links taken out of the band. Ironically, we found the original watch the next day and subsequently got authorization from Jomashop to return the new watch.
When Jomashop received the watch they responded that it was not eligible for return because of scratches on the band and bezel. Neither my wife, nor I, did anything to cause these scratches. The watch was never worn. One cannot help but wonder if someone at Jomashop put these scratches on it to avoid having to grant a full refund of the purchase price.
In a subsequent discussion with a customer service representative, she was very cold and impersonal and offered a partial refund, charging a 15% "restocking fee" on a take it or leave it basis. I took it because we have no use for two nearly identical watches.
I will never deal with Jomashop again because I do not trust them and they have demonstrated a cold indifference to their customers. BEWARE!

Recently bought 2 watches. They were delivered without any problems. When trying to return a third watch; Jomashop presented obvious hurdles:
The return software prevented filing a return. On inputting the transaction i.d. number; you received an error message indicating the number was not recognized. On checking the internet, I found a multitude of consumers with a similar experience. I conclude that the return process is a sham. I called them and was told they would review my return request and get back to me. They didn't. So, I called, was told I could return the watch, that they would send me a return label then deduct $13.75 for their trouble. After several days, they emailed acknowledging their acceptance of my return indicating a return address label was attached. The return label attachment was missing. After more calls, I gave up and sent my watch back paying UPS much more $ than the $13.75 quoted me. I recommend making sure you want the watch before buying it from Jomashop.

Last Order: M404QYGI.
Products are good in general and of course prices as well. But customer service is really bad. So good luck y'all buying here, because if you have any problem, delay or concerns with your order, no matter what you ask them, or how many times you try, they'll answer the exactly same thing in every email (which probably is not going to be the answer you're looking for).

Very nice authentic glasses, for the price was really surprised Saw it on YouTube was skeptical of buying out. First quality is really nice and would recommend to anybody that is looking for expensive glasses. Order # M404LJ2K

Awful customer service and then, they sent me a Seiko that obviously was previously returned, because the seconds hand stopped halfway between the minute marks. I had to return it, pay for return shipping, pay for the "free" shipping they offered to send me the Seiko in the first place, plus "handling". And that defective Seiko now goes for sale again to another fool like me.

I purchased a pair of glasses on Jomashop at an increíble price also bought a watch at the lowest price on the market. Shipping was fast and I received notifications from the moment it was shipped until it was delivered. I'm more than satisfied, I'm surprised with the value Jomashop offers, best price with excellent service. 👌

Jomashop exceeded all my expectations! From their vast selection of luxury fragrances to their impeccable customer service, every aspect of my shopping experience was top-notch. Their website is user-friendly, making it easy to find exactly what I was looking for. Plus, their prices are unbeatable, offering incredible value for high-quality products. I highly recommend Jomashop to anyone in search of luxury watches and exceptional service. Five stars all the way!

Placed order for a perfume which got lost on the delivery, they refused to replace or provide refund for the item. Disputed against credit card by showing fake proof of delivery when in fact was not. USPS shows nothing. AVOID at all costs

Purchased some watches from jomashop, when they arrived the box was squashed, damaging one watch. Sent photo clearly showing content damage but they will not replace. Wanting pictures of don't have. Just an excuse not to fo anything. Think twice before you buy from jomashop, because if there is a problem with your purchases they are not going to do much to rectify.
I will never use them again. Buy local.

Look at Photo.

Guess what Guys, the customer service team offered to send me a new empty box from USA to Australia. The watch looked OK to them in the picture, yet my partner will not wear it has one bent link.
You would think they would send a replacement watch not an empty box as a good customer service gesture, BUT NO?

Save yourself the headache and buy from someone else.

JOMASHOP don't have a lot of good reviews when it comes to customers service. That must tell you something?

Jomashop offers a variety of luxury brands and items at comparably affordable price. However, I found return process and policy are not so favorable for buyers for having buyers absorb the return label fees, etc. Communication with customer service was not a top notch. Response received a day later each time when asked a question.

I'm a watch aficionado. My mother had a thing for this particular watch, I remember from when I was a kid she mentioned to me on the week of my wedding. At that particular moment I remembered I didn't have picked one to wear for the special day. I came to jomashop to waste time and searched this beauty found them at a very reasonable price then realized I got even a better deal on it than I was originally thinking. Went for it financed through the recommended company on jomashop process took literally seconds. My fear was to not get it that same week. It made it here in just couple days on regular delivery. I have no specific words to describe how satisfied I am with my experience with you guys. Thanks

I recently purchased a Casio G-Shock, and this is best experience, compared to other services. The website was easy to navigate and had a wide variety of watches and other stuff to choose from, making it easy to find one that fit my style and needs. The ordering process was simple and straightforward, and my G-Shock arrived quickly and in perfect condition.

I also appreciated the reasonable pricing and the excellent customer service. Overall, I highly recommend this internet-magazine to anyone looking for a high-quality wristwatch at a reasonable price. Thank you for such a positive shopping experience

I ordered Ray-ban sunglasses. I picked the ones off Jomashop specifically because of the case pictured with the glasses. If it was the regular case I may not have got them but this case made the glasses stand out from the others so I was happy to make this purchase. When I got my glasses they did not come with the case. I contacted customer service 3 times but never got a response. On my 4th email the Jomashop representative basically said, "we sent you what we had, oh well." I'm really pissed about their inability to do anything to make the situation right. And there was no disclaimer online about getting different cases. The picture below is the case advertised with the glasses and a screenshot of the Jomashop employees response.