JohnsonString

We received the electric violin we ordered for my daughter in time for Christmas - yay! But it did not work - boo! It was incredibly disappointing. We called customer service and the rep told us to replace the battery with a new one, which we went to the store to purchase - 5 in a pack and only needed one. That did not work and now we have to send it back and she went back to NY without her long-awaited electric violin with which she would gig with to make money. Frustrating!

Side note, you might want to get my name right!

The reasons that I choose Johnson's whenever I need any string accessories, music, or repairs, are many... a professional, knowledgeable, warm, and caring staff who know how to best serve any musician that comes through their doors- be they freelance professional players or four year old beginners in their first year of instruction. I would also mention a first rate selection of materials and instruments and quality repair service. Finally, I have been a customer of Johnson Strings since they first opened their doors!

I don't appreciate receiving automatic emails that address me incorrectly.

The body of the message said:
"johnsonstring.com [sic] has partnered with Shopper Approved in order
To gather feedback and ratings."

I suppose that means that "johnsonstring.com" pays money to "Shopper Approved" so that they will send out such messages.

I suggest that "johnsonstring.com" save the money they pay to "Shopper Approved" and use it towards lowering their prices or shipping charges instead. That would be something customers could appreciate.

Online catalog easy to navigate, moist items are usually in stock, and orders have been fulfilled immediately. Takes me a day or two to receive my strings, which, improbably for a warehouse item, seemed to me and others who know, to be "fresh" and even-surfaced. An indispensable resource.

The only thing was an order I made on a out of stock item was not indicated as ordered on the packing slip/invoice. I called the company and was assured it was ordered, would take a while since coming from Russia. But it would have been more reassuring if some kind of info would have been included with the rest of my order to this effect. Otherwise, I really didn't know if it had been ordered or not. The person who took my call was very polite and helpful in clearing up my question. Thank you.

My online purchase experience has been excellent. However, my experience with the Carriage House store has been more mixed. I was thinking about buying quite an expensive instrument. I found the sales associate I interacted with to act as though I were doing him a favor by purchasing with them. He was slow to write back, brief in what he wrote, and not very friendly. I ended up purchasing the instrument from someone else, who was much more welcoming and really appreciated the purchase.

I don't know much about stringed instruments, so I'm glad that the people at Johnson Strings are so knowledgeable. Plus, there's no pressure to buy stuff just to buy stuff. I appreciate not being gouged on shipping costs too.

I recently bought an instrument as well as other merchandise and was SO impressed by how efficient and professional the staff were. They were knowledgeable and very friendly too. I had such a great experience. They bent over backwards to make sure I was happy with the sound of my instrument and and even took it back for an additional adjustment and did not charge me extra shipping. I'm so grateful! I will continue to do business with Johnson Strings! Thank you!
Happy customer.
PS A very special thanks goes to Armenuhi :)