John Cootes Reviews Summary
The company generally enjoys a positive reputation, highlighted by customer satisfaction with product quality, affordability, and efficient delivery services. Many customers commend the responsive and helpful nature of the customer service team, particularly in resolving issues. However, notable concerns arise regarding product discrepancies, such as incorrect firmness descriptions and delivery errors, which can lead to frustration. Additionally, challenges in the warranty claim process have been reported. Overall, while the company excels in customer support and value, it may benefit from addressing product consistency and enhancing delivery reliability to further improve customer experiences.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to order. User friendly website. Extremely quick delivery very impressed
Actually was dropped off at the wrong house, lucky our neighbor is honest. There is a glitch in Tolls system- so you cant activate your registration - when I called them all they could tell me was that it was dropped off - but I had not received it - we are in lockdown and we are at home. Your delivery service needs to do the right thing!
Hope you send this to our local Bringelly post office, please as we are semi rural.
The pricing, discounts and promotions are uniform across the range of goods.
The pricing, discounts and promotions are uniform across the range of goods.
Easy to shop it came quickly than what I expected. Haven't used it as yet
I brought an Artiss gaming chair through John Cootes.
I feel for them as it was a bad experience that they couldn't prevent but they did accommodate me very well.
With a poor quality (maybe I just got a bad one) and COVID induced delays John Cootes resolved by issue.
I used a discount code for 5% discount (SIGNUP21) and going through checkout it would not accept the code so I didn't get the discount that I though I would...
John Cootes customer service was excellent, I received a quick reply and discovered it was a mistake made by me...
I used a discount code for 5% discount (SIGNUP21) and going through checkout it would not accept the code so I didn't get the discount that I though I would...
Amazing customer service and very helpful.
Prompt response to emails and enquires.
Quick and easy shopping, good prices and fast response to my email question. Delivery much quicker than expected.
Quick and easy shopping, good prices and fast response to my email question.
Pretty happy so far. Haven't set the bed up yet but have opened the mattress.
Fast and happy with email letting me know when its coming and when arrived
I just like to say thank you John Cootes for your fast shipment of my order after my air conditioner stopped working and I needed a heater.
Very happy and looking forward to receiving my order, thank you
Simply and easy. Just a matter of select and click away
Terrible, It's been nearly 2 weeks since we order Artiss Electric Massage Chair Recliner Luxury Lounge Sofa Armchair Heat Leather Ă— 1 and still haven't received it. No ones contacted us to tell us what's happening with it.
Terrible, It's been nearly 2 weeks since we order Artiss Electric Massage Chair Recliner Luxury Lounge Sofa Armchair Heat Leather Ă— 1 and still haven't received it. No ones contacted us to tell us what's happening with it.
There was a small issue with my item getting delivered but Joe sorted it out and was very understanding that the error was not from my end. Excellent service!
Easy just sitting at the computer at home and shopping
Easy just sitting at the computer at home and shop
I choose 6 lovely dining chairs that I am very happy with, however 1 had a large noticeable chip on the back leg, when I advised John Cootes customer service department of this they arranged for a replacement chair to be delivered immediately, I would not hesitate to shop online with John Cootes again.
Responded promptly and matter was fixed straight away.
Thank you
So I never got a email saying that my order was on the way, I had a nice lady email me and help me out next minute my order rocks up the next day, definitely good helpers 10/10
From the business
At John Cootes you will find everything you need for a beautiful home in one place. Our unbeatable range extends across TVs and electronics, home appliances, indoor and outdoor furniture, beds and mattress, and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the kind review Karen, we all hope you enjoy your products!
John Cootes :)