jetBlue

We booked a flight with JustFly to euro 5 tickets with insurence.On the way back we were late on flight form JFK to Buffalo, not our fault they were only 2 passports control window opened, and too many people with small children, we also have 3 of them and no one care about that. They paged us and one worker come to look for us but no one want let's us go.The plane left before 5 min we came.So the other one was scheduled in 8 hr.We rent a car and went home. Calling then 2 monts they refused to return money.

February 20,2024 flight, Boston to Richmond. D.E.I. Hire "getting her nails did" instead of doing her job. JetBlue has really really gone downhill. From their changed ridiculous carry-on bag fees, down to the lower quality of staff they hire nowadays, they're just on a serious spiral downward. The JetBlue employee at our departure gate literally shut the jetway door in the face of my seven year old daughter and me exactly 15 minutes before the departure time, and she had the gall to tell me she couldn't let us on our flight because "we close boarding 15 minutes before departure, nothing I can do to help you". Meanwhile, the plane was right in front of me and my child, and they hadn't closed the door to the plane and the jetway was still attached. It was pretty clear the gate lady simply wanted to leave the area and be done. They had made check a single carry-on bag because JetBlue is doing this absurd marketing plot with carry-on fees, so my checked bag was on the original flight already.After 45 more minutes of waiting in a customer service line, they said the best they could do was make me wait six hours at the airport with my child for the midnight flight. So, at the end of another six hours of sitting at an airport, for no other reason than the original gate employee "wanted to get her nails did", I had to track down my bag that had arrived the destination 6 hours earlier, which was another ordeal full of bad employees. Terrible.

WARNING: JetBlue credit card through Barclays Bank. STAY AWAY! Barclays sent a $10,000 payment to my other credit card company that I did not authorize so they could collect a 5% fee on credit card balance transfers. Now I have a $10,000 credit balance on a credit card I paid off 5 days earlier (when I closed my original credit card account with a transfer from my personal checking account). Why would Barclays do this? To collect a non refundable fee of $500 on a credit balance transfer. I HAVE ZERO RECOURSE AND CUSTOMER SERVICE AT BARCLAYS IS ABOMINABLE!

Flight canceled I went to the airport this morning expecting to get on a plane to fly to Mexico when we got there. That is when we were told our flight was canceled instead of somebody emailing and letting us know it was canceled they waited till we arrived to tell us this no one emailed it so we have spent half a day back at our house because they can't get us another plane ticket tomorrow on another airline and rearranging a ride from the airport to the ferry in Mexico

I fly a lot, and even in third world situations, which I've experienced a lot, the service was better. The flight is so far 5.5 hours late, and we're still not flying. An entire plain is driving back to fill up gas. Yes, yes, they don't have enough gas. In the last 5 hours the excuses were many. For the 1st hour it was "lightning". Then they said: "we'll be honest with you, one crew member is sick and we need to find a new crew member to replace her" then yet a different excuse: "we have technical problems with the aircraft and they're replacing to a new aircraft" (so... "we'll be honest with you means what? It wasn't actually the lightning? Unbelievable). Then: " we're sorry, we need to change the gate".

So now, 1:55 am (flight was scheduled for 8:35 pm), after a 5 hours and 20 minutes delay already, an entire aircraft is having our night and our day tomorrow ruined, because jetblue just can't do what they claim they can do, which is fly an airplane. Will jetblue pay me because I'm losing work tomorrow because of them? Why should I pay for a ticket, and then lose work because of them not doing their job? They should pay all of this aircraft our money back. What am I paying for? Absolutely horrible company. Never again will I fly with them. Neither should you. It's better to change your dates even, anything, just don't give money to jetblue who takes your money to do something they obviously have no clue how to do - get plains that actually work, get enough gas, leave on time, you know, the basics... just a baaaaaad experience. Never again will I fly with them! I'd give them 0 stars if I could.

I've been flying JetBlue for years. The flights are rarely delayed, the flight attendants are very friendly, and the tickets are fair price. You also get to watch TV on these monitors in front of you. They also provide a variety of food, including food for those with dietary restrictions (veganism, vegetarianism, etc). JetBlue is a great company and I would recommend flying with JetBlue.

We were on flight 503 today 3/5/23 and it was simply amazing, yes it was delays so what I ride the nyc subways. From the captain to the 2 men, 2 women flight attendants thank you so much for a pleasant flight. Jet Blue the whole experience was great.

Our flight was cancelled a few hours before takeoff and we were informed it was due to flight mechanical issues and that we should receive compensation for our flight not being rebooked until 2 days later and that we would receive an email within 7 days with compensation. It took a while day to rebook everything for our trip, including 2.5 hours on the phone with jet blue. After speaking to the representative today, (9 days later and still no email) she said we were not getting compensation, but will not give the full reason why. This cancellation not only interrupted our full trip, but incurred late cancellation fees to correct. Since the reason for the cancellation was not a Forced Majeure Event, we should be allowed compensation. It is unacceptable.

Our return flight was delayed twice as well. No reason given. We were pushed to the last row of the plane (since it was rebooked due to the original cancellation and we didn't get seats until we arrived) where the stewards were very loudly banging several times throughout the flight startling me and waking up the screaming infant after she finally fell asleep (several times). This was the worst experience I have ever had and we fly regularly. We will never use Jet Blue again.

Jetblue does have limited airports they use, however if they are going where you need to go they will ALWAYS go there for a cheaper price. One time I got to the airport earlier than I needed to be and they said that they had an earlier flight if I wanted to go on that one with out paying anything extra. The flight that they offered us was actually a more expensive flight which is why I choose the later flight and they also gave us the extra leg room seats. I would say that this is really a company that goes the extra mile for it's customers.