I placed an order in Feb, after about 3 weeks I called and spoke with a customer service rep who said the items were on backorder and would be in the first week of april. Its May and I still have not received anything - have called and emailed repeatedly but no response. I see now that they are not BBB accredited and have many complaints filed with BBB. I have ordered with them in the past and never had a problem, even with returns and exchanges. SAD and MAD...
My scrubs were exactly what I was looking for at a reasonable price and they arrived very quickly. I will definitely be ordering again!
Company must be going out of business. I am having same problem as everyone else. They charge, do not ship, no one replies to inquiries. Website should be shut down.
Have scrubs in stock that I needed and quick delivery.
Enjoy ordering from this site. Recommend to all my healthcare friends and family.
****See my previous review!****THIS IS STILL UNRESOLVED! I HAVE TRIED SEVERAL MORE TIMES TO EMAIL AND CALL THIS COMPANY! STILL, NO LIVE PERSON WILL CONTACT ME! WILL BE CONTACTING THE BETTER BUSINESS BUREAU!
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
I was pleased with the customer service I received when ordering for an office, they were shipped quickly and arrived in great condition. I will order from them again. Thank you
SIX pieces of Plus Sized Wink scrubs for $110 DELIVERED in less than a week (and that's not a clearance price). The closest I could come with another company was $25 more and they didn't have the sizes and colors that I needed. I've never heard of Jen's Scrubs, but I'll be passing the word since our employer makes us wear white!
I love the Wonder Wink Four Stretch but for some reason my scrub pants almost feel like a medium and I wear a large. Don't know if they were tagged the wrong size or not. Just a little disappointing
Always pleased with my experiences with Jen's Scrubs! I get great scrubs at very reasonable prices. And they are shipped quickly. What more can you ask for?
Great prices and selection, with fast affordable shipping. There are lots of brands to choose from. We will use Jen's Scrubs again and suggest them to others.
Ordered scrubs several weeks ago. Got partial order 2 weeks ago. I have emailed almost everyday with no reply. I finally got in touch with them by phone LAST FRIDAY 3/17th they swore my scrubs were out for delivery that day well here it is 03/25 STILL MY ORDER HAS NOT ARRIVED!
Hi Kathy,
Sorry to hear about the mixup in your order. We were seeing more than usual orders coming in and we had a dip in inventory which is what caused your order delay. I'm very sorry for your customer service experience and we are trying our best to improve things. I hope you give us another try soon - I promise that you'll have a better experience!
Jen
They have fast shipping and great sale prices good quality easy to order Nd great selection of scrubs!
I have placed 3 orders with this company and every time my order takes so so long to even be shipped! Whats the hold up? I wont be ordering here again
We apologize for any issue. Jen's Scrubs works hard to ship all orders as soon as received. All orders once shipped are usually delivered via UPS within 1-3 days. We appreciate all feedback and a customer service specialist will be reaching out directly to you.
THIS PLACE IS DISGRACEFUL AND A MAJOR RIP OFF. THEY CHARGE YOUR CARD IMMEDIATELY AND THEN DO NOT RELEASE ITEMS ORDERED. I DISPUTED THIS WITH MY CREDIT CARD COMPANY AND I FULLY INTEND TO FORWARD AS MANY OF THE REVIEWS I JUST READ AS I CAN. ALSO THIS COMPANY SHOULD BE MADE TO COMPENSATE ALL OF US WHO HAVE HAD TO WAIT FOR ITEMS THAT WE NEEDED.
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
Although my order did not work out and it was necessary to return items, Jen's Scrubs made the process painless and were professional. I appreciate no hassle and look forward to using in the future.
Like others, I should have read the reviews. Do not order from them if you want to have the option of returning or exchanging your scrubs. What a scam. You will never get a response.
I love buying my scrubs on this website because they have a great scrubs and I always get fast delivery. Prices are good also.
Along with the reasonable price, these Prep Scrubs have worn so much better than the other two pair I purchased at the same time. Prep fits well and stays "crisp" wash after wash!
They were great about exchanging some sizes that I ordered wrong. But the shipping took much longer than I expected. Overall great though
I've had nothing but problems with this website. Called over 50 times to try to contact someone to cancel a large order since after weeks I hadn't heard anything back regarding the order (my card was charged), every department on their automated phone system was the same message-leave a message and someone will call you back. Tried emailing, Facebook messaging, PayPal messaging and NOTHING. They are crooks. And if the business comments back on this message to "call and resolve the issues at such and such number" IVE TRIED THAT AND YOU PEOPLE NEVER ANSWER! Horrible business.
Overview
Jen's Scrubs has a rating of 2.4 stars from 163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
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- Roslyn Heights, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms