business logo of jAlbum

jAlbum

Overview

jAlbum has a rating of 4.3 stars from 137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with jAlbum most frequently mention many years and photo albums. jAlbum ranks 3rd among Photo Sharing sites.

service
3
value
3
quality
3
This company responds to reviews on average within 1 day
How would you rate jAlbum?
grey star
grey star
grey star
grey star
grey star
New Jersey
1 review
0 helpful votes
Follow Jeffrey W.
Unfollow Jeffrey W.
Send Message
Share Review
Report Review

Does what I need it to.
December 13, 2024

If anything, there may be TOO much flexibility! I had to spend some time going through all the album/skin settings, reviewing the help documentation, to begin to understand all the features.

Date of experience: December 3, 2024
David E. jAlbum Rep
5 months ago

We're glad you made it through:-) Thanks Jefferey!
PS. Do use the search bar in order to find the setting you need. Just type what you're looking for.

California
1 review
0 helpful votes
Follow Larry L.
Unfollow Larry L.
Send Message
Share Review
Report Review

Great Application for Photos
November 30, 2024
Updated review

JAlbum is the very best web photo display application we have found. It's easy to use and very flexible with many templates, or skins as they are called for different formats.

Date of experience: November 20, 2024
David E. jAlbum Rep
5 months ago

Many thanks for your review Larry!


The Perfect Photo Album software
November 29, 2023
Previous review

I've been using jAlbum for years to create photo albums of various sorts. Many are simply of the family type and chronicle events of the year including travel, holidays as well as other things of note. I have also used jAlbum as a tool on professional and business websites to add photo documentation to various projects.

Date of experience: November 29, 2023
New York
1 review
0 helpful votes
Follow Ernest S.
Unfollow Ernest S.
Send Message
Share Review
Report Review

Last
January 8, 2025
Updated review

The app has become very sluggish and timed out often

I have the latest version

Date of experience: December 29, 2024
David E. jAlbum Rep
4 months ago

Dear Ernest,
Sorry to hear you have problems with our app. Please contact us at support@jalbum.net so we can work out a solution. We need to know at what point in time/usage it becomes sluggish for starters. Ideally, if you can provide a screen recording, please pass that on to us.


Relocate projects
October 5, 2024
Previous review

I would like a way to develop projects on your cloud server and then an app like way to "relocate" the project to my own drives and have it automatically reset all drive / file locations within the projects menus to the new "to" location.

Date of experience: September 25, 2024
Arizona
1 review
0 helpful votes
Follow Tony B.
Unfollow Tony B.
Send Message
Share Review
Report Review

Issue with map display on Mac
December 13, 2024

While slide maps displayed fine, the folder map did not. The issue was tracked down to a Mac file being "ingested" by jAlbum and gumming up the works. (technical terms). Kudos to Laza.

Date of experience: November 20, 2024
David E. jAlbum Rep
5 months ago

Good that we could sort it out. Thanks for your review Tony!

Oregon
1 review
0 helpful votes
Follow Alan E.
Unfollow Alan E.
Send Message
Share Review
Report Review

Very nice product with a rather steep learning curve. One tends to forget some of the steps if not used often. It would help if there were an easier way to add a new folder and photos to an existing album.

Date of experience: September 29, 2024
David E. jAlbum Rep
7 months ago

Thanks for your feedback. How about dragging and dropping the new folder onto an open project? (CTRL+C and CTRL+V also works)

Pennsylvania
1 review
0 helpful votes
Follow Don F.
Unfollow Don F.
Send Message
Share Review
Report Review

A perfect application for show casing you images
October 3, 2024

I've been using jAlbum for years. It is truly a premium product. I'd recommend this software for anyone who wants to display their images in an elegant interface. There are many styles and skins to choose from; most of which can be customized unto themself. The sky is pretty much the limit.

Date of experience: September 23, 2024
David E. jAlbum Rep
7 months ago

Indeed:-) Thank you Don!

Florida
1 review
0 helpful votes
Follow Mick M.
Unfollow Mick M.
Send Message
Share Review
Report Review

Difficult to learn
December 5, 2023

I find the jAlbum interface and structure difficult to learn. It takes a lot of time to figure it out. Creating a gallery structure and getting photos into it should not be difficult, especially when trying to avoid duplicate uploads. Some of teh terminology is odd.

Date of experience: November 28, 2023
David E. jAlbum Rep
over a year old

That's saddening to hear, but I value your comments. What the few negative people fail to explain is specifically what they find hard. It's sadly always sweeping terms. If you could detail more specifically what words and user interface parts you've found confusing in an email to us at support@jalbum.net then we promise that we will read it carefully!

Florida
1 review
0 helpful votes
Follow Anthony J.
Unfollow Anthony J.
Send Message
Share Review
Report Review

Just OK
September 6, 2024

Somewhat nice program but not very different from previous versions. Would not recommend to a freind.

Date of experience: August 27, 2024
David E. jAlbum Rep
8 months ago

Please write us at support@jalbum.net and explain what major changes you're missing. Without knowing that, we cannot fulfil your wishes.

Virginia
1 review
0 helpful votes
Follow Liz I.
Unfollow Liz I.
Send Message
Share Review
Report Review

Lack of Support
December 28, 2023

There is not enough technical support. I inherited this platform and cannot ever find easy guidance for basic changes to the platform.

jAlbum attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 5, 2023
Kansas
1 review
0 helpful votes
Follow Jay M.
Unfollow Jay M.
Send Message
Share Review
Report Review

Can't downgrade the number of jalbum users
April 20, 2023

When renewing you have the option to change the number of jalbum users but only to increase not decrease.

Date of experience: March 21, 2023
Oklahoma
1 review
0 helpful votes
Follow Marcus C.
Unfollow Marcus C.
Send Message
Share Review
Report Review

I normally pay $40-$50 a year and just did, and now it has expired

jAlbum attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 18, 2024
France
1 review
0 helpful votes
Follow Fadec U.
Unfollow Fadec U.
Send Message
Share Review
Report Review

Very disappointed
June 18, 2023

There are lots of bugs. The software is not very intuitive.

jAlbum attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2023
North Carolina
1 review
0 helpful votes
Follow Jim R.
Unfollow Jim R.
Send Message
Share Review
Report Review

Changing directory location
February 3, 2025
Updated review

I am a Mac user and have been for several decades. Before that I used windows though have forgotten most of what I knew. My main issue with Jalbum is trying to change the directory after I already started the project. After all these years I still have not figured it out so I delete the project and start anew and select the file location before making anything. Otherwise I am satisfied with the program. Over the years there have been steps to simplify setup but there is a lot that needs to be done. A Mac programmer could help clean up and simplify the interface. Yes, Jalbum allows customization however, I rarely make changes because I don't like needing to relearn the complex procedures to just make a few simple changes. Thank you.

Date of experience: January 24, 2025
David E. jAlbum Rep
3 months ago

Thanks for your feedback. To change the directory, open Settings->General, then tick the "Change directory locations" checkbox. Now you can edit the directory, either by typing the new path, by using the folder selector or even by dragging and dropping a directory onto the "Image directory" field. You can also move the whole project folder to a new location in order to have the directory updated to reflect the new location.


Great program, somewhat difficult to use.
January 26, 2024
Previous review

I like jAlbum a lot and have used it for years. However, the user interface is difficult and hard to use - a high learning curve. I enjoy photography and one of the last things I want to do is spend time researching and learning new program procedures and looks, therefore I just keep doing the same thing every time rather that try different looks and skins. Ease of use has improved over the years however suggest you employ a Mac programmer to simplify the user interface while allowing paths for Advanced procedures. I am still trying to figure out how to change the directory location after a slideshow has been started or completed. I am thankful for the subscription features since it ensures continuity and viability. Thank you and wishing you continues success.

Date of experience: January 25, 2024
Florida
1 review
0 helpful votes
Follow Cliff K.
Unfollow Cliff K.
Send Message
Share Review
Report Review

Website
April 10, 2025

Terrible I can not get into my site and I can not find out why.

Date of experience: March 31, 2025
Arizona
1 review
0 helpful votes
Follow Jim H.
Unfollow Jim H.
Send Message
Share Review
Report Review

Very poor images displayed on website.
February 15, 2025

Published photos on jalbum website and photos were fuzzy and unacceptable to customer. Had to use another tool to display customer photos

jAlbum attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2025
David E. jAlbum Rep
3 months ago

Jim, please get in contact with us at support@jalbum.net so we can help you out. JAlbum is known to produce super sharp pictures, so there must be some setting wrong here. As it stands now, you're unhappy and your rating hurts our business. I hope you get in touch with us. Pass us a link to the gallery for inspection.

Texas
1 review
0 helpful votes
Follow Francis S.
Unfollow Francis S.
Send Message
Share Review
Report Review

I purchased jAlbum years ago and put pictures on your on-line server. It constantly rejected my renewal for two weeks or more. You were unable to resolve the problem until recently but I wasn't notified it was resolved. I tried again and my credit card was accepted.

Date of experience: November 28, 2024
David E. jAlbum Rep
5 months ago

Sorry to hear about that experience. Were you in contact directly with us (support@jalbum.net) or our payment partner Fastspring?

Georgia
1 review
0 helpful votes
Follow Will H.
Unfollow Will H.
Send Message
Share Review
Report Review

Great software
August 20, 2024

Very pleased with this software. I needed to publish about 1000 photos from a recent trip. Needed to organize by folder and camera date. There were many themes to choose from, all of them professionally created and error free. This is an excellent way to organize photos and video for personal or professional use.

Date of experience: August 10, 2024
David E. jAlbum Rep
9 months ago

Thanks for taking the time to write this review Will. Enjoy jAlbum!

California
1 review
0 helpful votes
Follow Larry S.
Unfollow Larry S.
Send Message
Share Review
Report Review

Problem
December 21, 2024

I created an album of my Astro images. The problem is I do not know how to access the album for including in an html file. Is there a single file I can access?

Larry Simpson

Date of experience: December 11, 2024
David E. jAlbum Rep
5 months ago

Hi Larry. You have full access to all files jAlbum produces (Tools->Open directories->Output directory). We'd love to help you if you contact our support at support@jalbum.net or via our user forum at https://jalbum.net/forum. Simply giving us a 1-star rating won't help you and hurts our business.

Michigan
1 review
0 helpful votes
Follow Stephen G.
Unfollow Stephen G.
Send Message
Share Review
Report Review

Experiencing limited time with the albums to date has been a revealing pleasure in so many hopeful ways. Attempting to make more quality time to get web sites back up and running in coming days. Thanks much for being the best platform found over the past few years. Cheers!

Date of experience: July 21, 2024
David E. jAlbum Rep
9 months ago

Thank you Stephen. We're so pleased reading this.

Idaho
2 reviews
0 helpful votes
Follow Michael V.
Unfollow Michael V.
Send Message
Share Review
Report Review

But I hate the green popups
September 17, 2024

Overall I have loved JAlbum for years. BUT I hate the green popups! Make them go away! Everything else gets better and faster, but these get in my way, over and over and over and over and over and slow me down, and take away a disproportionate amount of the happiness.

Date of experience: September 6, 2024
David E. jAlbum Rep
8 months ago

Thanks for your feedback. All those speech bubbles but one go away after having been shown once. The remaining one hints about jAlbum's search bar. Use it ONCE and you'll never be pestered with that hint again. This behaviour is intentional as the search bar is an immensely helpful part of jAlbum. It locates any setting or project for you. Type "font" for instance, then click the menu alternatives to be taken to a font setting.