iYogi

This is the worst most dishonest and fraudulent company I have ever dealt with. I called for a simple problem and was informed that I needed to buy a warranty for four incidents. I did so. They never solved the problem. When I had a second incident they claimed the first contract only covered one incident. They then sold me a three year contract with all sorts of outlandish promises of free Microsoft software etc. When I questioned the promises and warranty I was told that the call was being recorded so I had no risk. When I tried to collect on the promises they said they could not find the recording and canceled my contract.

Beyond making fraudulent promises any call I made took a minimum of one hour and the people I spoke to were polite but incompetent.

This company and anything they sell is a scam.

This company is pretty awful. They were good for the first few years, then greed set in. Every time I called it turned into a time-share-condo level sales job. Then it got worse. After they were sued by the Washington AG in December, no one in billing support answered the phones and customer service chat was disabled for weeks (a coincidence, I'm sure; a billing support person I finally got hold of on Jan. 16 said it was because of the holidays... suuuuuuuuure, it was.) I've been told FOUR times over nearly two months since then that my refund should show up in the next few days; three times that hasn't been the case. Ostensibly this tech support company can't solve its own technical issue. That's what I've been told. I suspect they're trying to test whether refund-seekers will give up. Is there a class-action lawyer anywhere working on this? It appears this is a common issue.

I have been with iyogi for several years and have been very pleased with them. They have solved many problems for me. They are very professional, timely and most of all their technicians are superb. If the first tech can't solve the problem, they go to another level of expertise to solve it. They are not on a time constraint when working with you, they take whatever time it takes. They will also make an appointment and call you back in cases where it can't be solved at that time. You can reach them 24/7, 365 days a year. So far, they have served me well and I would recommend them to anyone

I have been using iYogi for tune-ups on a computer between quarterly and monthly depending on the need. Their tune-ups have resolved problems that I had.

The issue I have with iYogi is that most times when I have gotten a tune-up the iYogi technician has tried to sell me another product, in a quite persistent manner, which I have to say "no" to multiple times before he finally gives up. The most recent time was actually amusing: In mid July 2015 he tried so sell me on upgrading my System 7 to System 8; this was after it was widely known that Microsoft was about to offer System 10 for free. It has also been widely known for several years that System 8 is a dud. I pointed all this out to him but still had to say no many times before he gave up.

This is an update to a posting on 5/11/11. In the post I stated that IYOGI had not refunded my $170.00 I YOGI did indeed refund my money only to an unexpected account.

It took 8 phone calls until I found a Customer Care rep. Who finally got to the bottom of the problem in the finance department. Why it took 3 months to resolve the issue is a mystery; however, I YOGI did resolve the issue and did refund the money 3 months earlier.

It just took them 3 months to figure out where the money was sent. On the other hand their technical support service is definitely 5 stars.

Don't go anywhere near these cowboys... They don't know what they are doing, will try to get you to pay for services you do not require, then will continue to charge you annual subscription against your express wishes. BEWARE!

I purchased products and software from iyogi in June and September of 2015 and never received a thing. I called numerous times and was told I would have everything soon. After about 2 1/2 months I could no longer get calls through. The phone number has a recording directing me to a chat website that doesn't work. I gave several bad reviews about them and finally received a call about 3-4 weeks ago saying I would be getting refunds in the mail and asking me to take down or change my reviews afterwards. I requested the money go back on my card but he said he cant do it that way. I asked for a number to call in case I didn't get a refund. He said he would call me back to make sure I received my checks. None of that has happened. DO NOT DEAL WITH THESE SCAMMERS!

I have been a subscriber with iYogi for over 5 years. I have been extremely happy with the service I receive for technical support and various purchases I made.
I have never to my recollection had an issue they did not resolve,
The are very accommodating and polite when ever I had dealing with them on computer issues. When making contact they immediately responded and cleared up all issues.

Iyogi represented their co. As part of microsoft on the web. They told me I had hundreds of viruses which they could remove while I was online for a fee. I agreed and what they did was damaging to my computer. They removed programs i wanted and installed their own program.my original complaint was that i could not log on to my broker. I later found out the problem was the broker's. There were no viruses on my computer. Ihad to hire a local technician for repair

UPDATE: Today I received another call from iYogi in regard to maintenance of my computer. I don't know why they keep calling me when I told them last time that I didn't need any maintenance. I know the reason they are calling is to ask me for money. I was forced to hang up on them to save myself from having to be pestered again.

For the past couple of months, I have been constantly trying to speak with customer support. I have been put on hold for many hours at a time- or can't get through at all. The tech guys call me up at random hours and offer me their "updating service", and when I attempt to have them connect me to customer service, they connect me to the the supervisor.

The "Supervisor" When I am put in touch with him, I ask him to connect me to customer service he would call me an a**** and a f***** B.

This "Business" should be shut down asap, because the attitude stinks and they are useless.

I have been a subscriber to iYogi's PC service program for 3 or 4 years. The positives of their service is that I can contact them by phone whenever I have a problem with my PC. Typically, their technicians can resolve any problem by taking control of my PC and correcting any issues within an hour. That beats having to take my PC out to some repair store or making an appointment for a technician to come to my house. The negative of the subscription is that too often it is very hard to understand most of the technicians' accent which results in having to ask the technician to repeat what they say several times. That can be frustrating to both the customer AND the technician and it needlessly wastes time.