Italo Jewelry

Thank you so much Italo Jewelry I love my ring! This is spectacular! Happy New Year! Thank you for your customer service and handcrafted ring! I really love it and the quality is perfect! Would definately buy more! Thank you! Thank you!

The product I've got was a tennis necklace and it was twisting. I've returned it, which took a lot of corresponding. I've not received the money as of yet. They do not keep track of what they receive as returned. Awful.

So... I had to wait for a LONG TIME before receiving my piece of jewelry however, it eventually arrived. To my disappointment, the piece looked cheap and very ugly so I wrote the company and they offered me to exchange it for another piece. I had several options and none of them were suitable for me so I wrote to them again, complaining that I did not like the options I received in order to exchange the piece.

Italo offered me yet another option just to make sure I was satisfied and I went ahead and was able to exchange it. Once I received the new piece, I was delighted! The piece is gorgeous and it goes well with the other rings I wear. The stones were clear, the craftmanship was of top quality and the customer service was excellent.

My expectations about the timely delivery of the necklace was not sky high but receiving the parcel in time made me glad. The design of the necklace is also very stunning and the diatoms attached to it are very appealing. I loved the necklace I just got and i will surely tell all my peoples about the necklace and to use this site for buying jewellery

This ring is absolutely beautiful. It beyond my expectations. It has a fiery brilliance in the sunlight. Even indoors on low lighting it sparkles. I in fact had a past present and future ring that was real diamonds i bought at a jewelry store and with the man giving more a good discount i still paid $500.00 just for the one ring. And to tell you the truth it honestly wasn't as beautiful as this one is. I plan on wearing it daily as my wedding ring set and will give a later review update after some months reporting how it's holding up. I saw one review where the lady said she's wrote hers daily for 7 months and it still looks as beautiful as the day she got it. I will enjoy this ring. I enjoy the jewelry from this company. The picture really doesn't do it justice, it's prettier than the picture. Size also fits perfect.

The ring wasn't as sparkly as I had hoped and the craftsmanship was cheap-looking. In attempting to return the ring, they asked me to send a picture of the rings with tags still attached. The problem is that they didn't attach tags to begin with. Now I'm out $160 with no recourse. Customer service is prompt but not friendly. I've filed a case with the Better Business Bureau in the hope that others will not encounter the same practice in the future.

We finally received our bands in Kenya, just as the photos are that's how the physical bands are! Perfect fit and stunning value for money. Grateful and highly recommend Italo. I got a pair of earrings as well as a gift and token of appreciation. Thank you Italo.

I was very disappointed to open the gorgeous box only to see a stone was sitting to the side of the ring instead of SET in the ring. The packaging was beautiful but damaged ring? Took about 3 weeks to arrive - was able to track.

Be very careful returning anything! I purchased a ring and returned it well within the time. I did not pay attention to the rule of returning our UPS or FedEx with a tracking number. My mistake. They are unwilling to look in their computer and see if the item was returned. They said without a tracking number, they won't even look. So I am out $115.00 and there's apparently nothing I can do. I asked the representative to just look and see if it shows as being returned, and he said they just don't do that. What? I have the date it was returned, the order number, and my email address said it was ordered through. They don't care.

I have been writing them every day for the past 3 months for them to replace the ring I purchased for my wife and I Anniversary. They have been ignoring my emails then at the 3 month mark they tell me I cannot get my money back for a ring they sent me that was broken. I sent pictures detailed ones at that. To show them that the ring came broken. I sent them my order receipts as well. They have been telling me the replacement has been in transit for 2 1/2 months now. I will make sure that everyone know that they don't put customers first after they take your money. $200.00 down the drain in this time of havoc and chaos. All I wanted to do was make sure our Anniversary was a great one even during Quarantine.