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ironSource

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Ohio
1 review
0 helpful votes
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Customer service
November 16, 2021

I sent a complaint regarding a technical issue, the response / review / resolution was immediate!
Issue fully resolved in a matter of minutes.
Thank You

Date of experience: November 15, 2021
GB
1 review
0 helpful votes
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Fast and easy
September 6, 2021

Thank you for your help. It was very easy to get in touch with you and everything went fast: quick response and I was rewarded the missing credits. Thank you!

Date of experience: September 5, 2021
Indiana
2 reviews
2 helpful votes
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Gives some
November 18, 2021

I got most of them but it still hasn't gave me the best reward, and i should have gotten it. It did help on all the others I guess and one more thing, the rewards should be higher

Date of experience: November 18, 2021
Minnesota
1 review
0 helpful votes
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Solved Issue Quickly
December 15, 2021

I play a game called Animal Restaurant & I didn't get the rewards. I quickly contacted this place & they responded very quickly & solved my issue! Thank you!

Date of experience: December 14, 2021
Nevada
1 review
0 helpful votes
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One the one hand, AFTER complaining to the game vendor, ironsource did release the promised reward.

On the other hand, all I was supposed to be signing up for was a "Wendy's $50 gift card", which then became a "chance to win a $50 gift card", then spawned a hydra-like unending list of other offers that it was signing me up for, never telling me that I'd actually completed the first sign-up. This morning I woke to 50+ spam in my inbox, and, while it did state "you can opt out" and "you're doing this of your own choice", I didn't feel like I had a choice.

By comparison, my wife got an offer to "play the tutorial" of some game (for more than double the reward I was offered), which she did, and when the promised reward didn't show 15 min later, she too complained & got her reward - without dozens of signups and spam - by morning.

It should be noted that I was offered other offers, but anything of a decent size required an outright purchase through ironsource. I'm a middle aged man, so offering me 15 different Olay purchase offers is not very targeted. And yes, I'd opted into the game's targeted ads, and I've never shopped for Olay products.

Date of experience: September 4, 2021
Tennessee
1 review
0 helpful votes
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Lost my game
October 28, 2021

I lost my game an contact support to just help me get my game back an they gave me my gold. They was very fast on helping me with the problem thanks for all your help

Date of experience: October 28, 2021
Malta
1 review
0 helpful votes
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I would like to say thank you for all the support and the very quick response to my problem simply the best I can only give 5 stars but me I give you 10 stars

Date of experience: July 23, 2021
Ohio
1 review
0 helpful votes
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They fight for my rewards.
December 27, 2021

I've been denied my in-rewards many times, but ironsource always accepted my appeals and fought for me. And they've always come through for me. I'm grateful for their support.

Date of experience: December 26, 2021
New York
1 review
0 helpful votes
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JustPlay
April 4, 2022

I had a problem to redeem coins from a completed task, I sent a message and a screenshot of the finished level and they answered quickly and the problem is solved, Thank you.

Date of experience: April 4, 2022
Spain
1 review
0 helpful votes
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Very good service
August 10, 2021

They solved the error that I had very quickly and very well, I had the error report and they were sending me emails until some time later they solved the error.

Date of experience: August 8, 2021
North Carolina
1 review
0 helpful votes
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I did a complete action to receive platinum and it said I did not complete the action when I know I did. I just wanted to say thank you to the people to made my time worth while. Thank you!

Date of experience: August 11, 2021
California
1 review
0 helpful votes
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I was missing gems from an offer and when provided with sufficient evidence they fixed the issue promptly

Date of experience: April 11, 2022
Texas
2 reviews
0 helpful votes
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Great Outcome
April 11, 2022

Handled my issue in a timely manner. I am extremely satisfied with the outcome. Thank you for your excellent customer service.

Date of experience: April 10, 2022
France
1 review
0 helpful votes
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How often I had in preblem like "Yet not Installed".
Without really believing it I sent a ticket.
And in less than an hour, I had a positive response and my recompence.
Sincerely thank you!

Date of experience: October 6, 2021
Germany
1 review
0 helpful votes
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Perfekt
November 21, 2021

I would recommend trying it, but if I still hope that it tastes good despite the many very good brands, I don't know what that is, but yes, I would just be there at ten

Date of experience: November 20, 2021
Texas
1 review
0 helpful votes
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Helpful
December 20, 2021

Very quick and very helpful. They don't just assume you're being a jerk and trying to trick anyone. They take time to review before just refusing to help like the other offerwall help does.

Date of experience: December 19, 2021
New Jersey
1 review
0 helpful votes
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SCAM. STATE OF SURVIVAL: JOKER COLLABORATION. PICTURES INCLUDED. DO NOT LET THIS COMPANY SCAM AND WASTE YOUR TIME. WAS DENIED REWARDS AFTER ONLY COMPLETING 1 OUT OF 6 QUESTS ON STATE OF SURVIVAL: THE JOKER COLLABORATION. I WILL REACH TO THE GAME DEVS FOR THIS. PICTURES BELOW UNLESS FIXES AND POST ON APPROPRIATE FORUMS. YOU WASTE MY TIME AND I RUIN YOUR BUSINESS. THANKS. PICTURES BELOW PICTURES BELOW PICTURES BELOW PICTURES BELOW PICTURES BELOW. DO NOT LET THEM SCAM OUT OF YOUR TIME. SCAM LIKELY SCAM LIKELY. HAVE A GREAT DAY.

Date of experience: December 3, 2021
Florida
1 review
0 helpful votes
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I sent a support ticket in about an offer that I completed that I wasn't credited for. I received that credit within an hour. Excellent customer service thank you

Date of experience: September 4, 2021
Colorado
1 review
0 helpful votes
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Solution
November 2, 2021

Thankyou for being timely and for fixing my problem. I do like the app alot and I recommend it for being prompt. And for the most part being a neat and fun app.

Date of experience: November 1, 2021
California
0 reviews
0 helpful votes
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Does not honor rewards for Sims Freeplay. Been almost a month and none of the rewards were given. Wasted alot of time and ended up just deleting the app altogether

Date of experience: January 2, 2022

Overview

ironSource has a rating of 3.7 stars from 529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source and quick response. ironSource ranks 2nd among Mobile App Development sites.

service
259
value
192
shipping
97
returns
110
quality
189