Overview
iPostal1 has a rating of 4.6 stars from 3,155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
The response time is impressively quick, and the communication process is highly efficient. Messages are handled promptly, ensuring smooth and effective exchanges throughout. This level of responsiveness and clarity makes the entire interaction seamless and productive.
No issues, have not needed to contact them, easy to manage services so far.
My experience was a most positive one. Love this new way of postal services.
Hi Maria,
Thanks for your positive review.
We are glad that you are so happy with our digital mailbox service.
Sincerely,
IPostal1
Good service, i'll go to pickup my packages this Tuesday, so afther that i can qualify the whole experience but ithink gonna be ok, thanks for the service
I have received several junk mails and I was able to instruct the office to discard them online
Hi Cong,
Thanks for your great review.
Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
IPostal1
I've been very happy with iPostal1! I get timely notifications when I receive mail for my business and have never had any issues.
I have just signed up to use the service in the past few months and so I have a new customer so I have not had a chance to use the service yet since my mailbox was just approved a few days ago. I hope to start using it soon.
Hi Paul,
Thanks for your review. We are sorry for any inconvenience you experienced with our Customer Service.
We have a dedicated expert team that works to review and approve your documents. This is why you were directed to speak with a specific department.
Sincerely,
IPostal1
I love how it's priced reasonably, I was on vacation and was notified I received mail and I like that instead of having to wait and check the mailbox to see what I have! Thank you!
My issue was resolved after contacting IPostal1! My service is running up to par.
Hi Halima,
Thanks for your positive review.
We are happy to hear that our Customer Service team was able to resolve your issue. We truly appreciate that you took the time to share your experience.
Sincerely,
IPostal1
I've tried to cancel my service for two months your still charging me! Cancel
Hi Richard,
Thanks for your review.
We are sorry for the issues you described.
We do not have any record of you reaching out to request a cancelation via either the phone number associated with your account or the email address associated with your account.
Our Customer Service team will be reaching out to fully assist you.
Sincerely,
IPostal1
Works great, just what I need until I get settled into a new place
Hi Robyn,
Thanks for your positive review.
We had people like you in mind when we created our digital mailbox service. It is great to know that we were able to meet your needs.
Sincerely,
IPostal1
Excellent service from the team here in Round Rock. The agent was patient and made my interactions frustration free.
Hi Gilbert,
Thanks for your positive review.
Our partner mail centers work very hard to provide you with the best service possible, so this feedback is excellent to hear.
Sincerely,
IPostal1
So far everything has been great! I haven't had any issues as of this time
Hi Aaryn,
Thanks for your positive review.
We are glad that you are so happy with our digital mailbox service.
Sincerely,
IPostal1
Everything is working as expected. The app is easy to use and the people where i pickup mail are very friendly
Wish I could keep my anonymity, but other than that it's as advertised.
Hi Robert,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience.
While, the USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf, we keep your information private, and if your digital mailbox is being used for business purposes, your personal name associated with it is kept private as well.
If you would like to let us know specifics about your experience, please write to us at service@iPostal1.com.
Sincerely,
IPostal1
Excellent,everything went as advertised.I had a USPS box in Eugene for almost 50 years.The cost went up every year and the service went down.I finally decided to make the change.
I do wish that I wouldnt be surprised with a $2 fee just to pick up my mail everytime I go, in addition to the mothly sub I pay. That was a surprise. Other than that I am thankful for your services and thank you for the support
Hi Anne,
Thanks for your great review.
We are glad to hear that you are generally very satisfied with our digital mailbox service.
Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Please understand why we charge for optional services like scanning mail content, shipping, or picking up mail. Our pricing strategy is to keep the monthly mailbox price as low as possible and charge for optional services when customers use them. If we included more ‘free’ services in the monthly fee, the monthly fee would have to go up, and people who don’t use these services would have to pay more for no benefit.
Since it does take time and labor to process a pickup task, there is a nominal charge at most mail address locations. Pickup pricing does vary by location, and details on pickup fees are available by each address listing on our Locations page. When picking up letters, the pickup fee is for any number of letters. There is a pickup fee for each package.
You always have the option to move your digital mailbox to another iPostal1 address, where you are only charged to pick up packages, not letters. We can make this simple and fast.
Our Customer Service team will be reaching out to follow up with you.
Sincerely,
IPostal1
Great service from iPostal1—fast, reliable, and professional!
Hi Mizanur,
Thanks for your positive review.
We are glad that you are so happy with our digital mailbox service.
Sincerely,
IPostal1
Easy to navigate, the app could use an interface update. It's okay
Great service, really good prices. Very accurate photos of received mail items.
Hi Gregg,
Thanks for your great review.
Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
IPostal1
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- Montebello, NY
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Business History
Next, Jeff opened a shipping store and was able to take advantage of shipping discounts obtained from all the major carriers. He came to better understand the shipping industry, and in 2007, he revised his business approach to focus on renting Digital Mailboxes and forwarding packages to remote international clients. In 2013, with that space attracting the attention of new and much larger players, the company pivoted and repurposed its Digital Mailbox platform.
Jeff launched iPostal1 in 2015 and built the company on what has been an extraordinarily successful business model.
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Hi M,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience.
Sincerely,
IPostal1