iPostal1

Hi David,

Thanks for your review.

Your subscription begins as soon as you create your account and enter your information, as that is when you are first provided with your unique virtual address.

As stated on our FAQs page, the USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Most customers find this process to be both fast and easy.

Once forms are submitted, they are reviewed and approved if in order. According to our records, your documents were initially uploaded on 2/3, and you were notified on 2/4 via email that we required a different address ID from you, as the one you had uploaded is not accepted by the USPS, and you were also informed the since your wife's name is on your account, we still required her completed and notarized 1583 form and her two forms of ID, as these documents are required for each adult whose name is on your account. Your corrected form was then resubmitted on 1/16 and approved by your mail center on 1/21.

You then sent us your address ID, but none of the required documents for your wife, on 2/13, and we emailed you back on 2/14 to notify you that the ID you sent had been uploaded for review. Later that same day, after your newly uploaded ID was reviewed, we emailed you again to notify you that we still require all documentation for you wife, and as her name is on your account, we cannot approve your account for either of you until her documentation is provided and approved.

After this last email was sent to you on 2/14, you did not upload the requested documentation, nor did you reach back out to our Customer Service team. This is why your account is still not yet approved, meaning that your mail center is not permitted to accept any mail, whether it is sent directly or forwarded by the USPS, on behalf of you or your wife.

Our Customer Service team will be reaching back out to follow-up with you and work with you to get your account approved for both you and your wife as soon as possible.

Sincerely,
IPostal1

Hi Guy,

Thanks for your positive review.

We are happy to hear that you are generally satisfied with our digital mailbox service and that you were able to find the assistance you were looking for.

Our service standards dictate that scans be completed with clear images of the entirety of the contents of the requested mail. We work closely with our mail center partners and will follow-up with your mail center to ensure that these standards of service and quality are maintained.

If you are ever dissatisfied with a scan of your mail, you can always place a 'rescan' request for that mail piece to have your mail center scan it again for you at no further cost.

Or Customer Service team reach back out to fully assist you.

Sincerely,
IPostal1

Hi Jason,

Thanks for your review.

We're sorry for any delay in communication that you experienced.

Our Customer Service team works very hard to provide the best assistance possible in a timely manner, and we are currently working to add more Customer Service representatives to meet the needs of our growing volume of customers.

We do issue a refund for the first 30 days if you did not use your account for any purpose. We would be happy to provide you with your refund if your account was canceled in the timeframe offered by our refund policy.

Unfortunately, we are unable to identify your account from this review. Please contact Customer Service so that we may fully assist you. For fastest service, please use the live chat Monday-Friday 9am-8pm ET. We are also available by phone, email or ticket.

Sincerely,
IPostal1

Hi Penelope,

Thanks for your positive review.

Our Customer Service representatives work very hard to provide you with the best assistance possible, so this feedback is excellent to hear.

Your mail center is expected to complete any scans that you request, providing a clear image of the entirety of the contents of the selected mail item, with the exception being any listed restricted material.

We will work with your mail center to look into your specific case and then reach back out to follow-up with you.

Sincerely,
IPostal1

Hi Eliot,

Thanks for your great review.

We are glad to hear that you are generally very satisfied with our digital mailbox service.

Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Please understand why we charge for optional services like scanning mail content, shipping, or picking up mail. Our pricing strategy is to keep the monthly mailbox price as low as possible and charge for optional services when customers use them. If we included more ‘free’ services in the monthly fee, the monthly fee would have to go up, and people who don’t use these services would have to pay more for no benefit.

Since it does take time and labor to process a pickup task, there is a nominal charge at most mail address locations. Pickup pricing does vary by location, and details on pickup fees are available by each address listing on our Locations page. When picking up letters, the pickup fee is for any number of letters. There is a pickup fee for each package.

You always have the option to move your digital mailbox to another iPostal1 address, where you are only charged to pick up packages, not letters. We can make this simple and fast.

Our Customer Service team will be reaching out to follow up with you.

Sincerely,
IPostal1