Instacart

I've posted 4 comments on the app store that have been removed each time. I have attached two screenshots of my reviews. In my opinion, instacart doesn't care about its customers. It doesn't correct the errors or issues that get brought to their attention, and instead just give out credit and wipe their hands of it. My partner wanted to use this service because they offer aldi, but its not worth it in my opinion. If I could, I'd give this app a -5 statement review out of 5 stars.

Quite possibly the worst customer service I've ever dealt with. I had a fairly small problem that should have been an easy fix and the customer service was completely incompetent, rude and unhelpful. I ended up closing my account not even because of the initial problem but because of just how terribly I was treated and how horrible their service was. Also note that the will keep all your private personal information forever. Once they have it they will never fully delete you from their system.

Their website is awesome. It took me almost an hour to shop. It scheduled next day delivery. Checking today I discovered, in addition to taxes and tip for the delivery guy they added their fee and an additional fee. Their add on charges came to an extra $25. Then the phone locator show the delivery address as my son's where I had visited yesterday and there was no way to fix it. I had to cancel the order. Very, VERY disappointed. I just got out of the hospital and this delivery would've been EXTREMELY helpful but too expensive for a senior on a fixed income.

I placed a order for only one kind of Ice Coffee. I have barely any tastebuds from radiation and Chemotherapy to my throat, Stage 4. I put do not replace in instructions for shopper and in delivery with my information to get in my apartment complex. I put cancel order if you don't have it. She shows up with all replaced. She brought Vanilla a very weak flavor. I contacted Instacart they seen if she got in she read no replacement. I can't talk my voice box is gone which I put in there also. I go to use my credits today and I will post the screenshot she just stopped typing as you will see. Then a lady actually stayed on to help. Only to tell me I didn't use my credit fast enough. They don't tell you that. Horrible experience I feel robbed twice. Customer beware!

Dear Instacart, This has nothing to do with the shopper and their shopping expertise. This complaint has to do with Instacart as a company. Your $5.00 credit is a complete joke and slap in my consumer face. I gave you the FACTS and you tapped me on the head and brushed me aside. A crippled, senior! You owe me another $35. Now I know to you yacht owning mansion, owning sports car owning corporate executives $35 is something you wipe your rich asses with. But to folks like me $35 gets me another couple of meals so excuse me Instacart executives that I don't get all excited with that five dollar credit, I will not be renewing my subscription next year even if I have to crawl to the grocery store to get food! Pjs

I placed an order on Mar. 28 with Instacart but when delivered the representative claimed that my order could not be completely filled because there was insufficient funds. The amount approved for the order on my credit card was $117. The store receipt was $37.15 however Instacart charged $97.67 to my card. I have tried to contact them by phone and the wait time increases while I'm on hold. I've sent two emails but haven't heard from them.

I'm literally hearing the conversation on the 844 #! This lady is snoring also never acknowledged the call! I've been on hold over 30 minutes! This is my 1st x using this service and need guidance! Sounds like they having to much fun! Please help!

We have used Instacart throughout the pandemic. For the first time, I checked the receipt from the supermarket and found it to be $81.20. Instacart had charged us $101.95 before the tip was included. When I wrote them for an explanation, they refused to answer. Five times they sent back the same form email directing us to the supermarket website for details…which had no answer to my question. What a scam! We were regular customers but will never use them again.

Instacart employees regularly tell me items in my cart are 'out of stock' when they simply want to limit what they deliver. Instacart also charges 'varying' service fees, and in spite of my repeated phone calls, do not disclose how these fees are calculated or change with every order. Often time the service fee is twice as much or more as the delivery fee. The way fees stack up against the items order, combined with their terrible customer service and shady employees, makes Instacart a waste of time and a burn of. Money.

Two orders cancelled by shoppers on Instacart
We are paying premium prices and membership fees and tips for shoppers. Why should we get less items on our list and be lied to by the shoppers. Their website info is wrong because it shows out of stock items as available. This is how businesses fail. Instacart should know that.
The shoppers are focusing on refunds to customers because they are too lazy to find items.
They are rude or in a hurry to quickly check out. Instacart has no control over their shoppers.

I have used instacart for a couple years for my catering company. Even though they jacked up the price of items ordered it was a help when I was too busy to get to the store. As a business owner it is important to be able to depend on the services that you employ. There were two times that they dropped the ball on me and never brought the groceries I needed for jobs. This last time was completely unacceptable! I scheduled delivery for the following day between 1-3.3 came and went and then it said that were running behind and would be here at 4. That came and went so I contacted them and they assured me they were running behind but a shopper would be assigned soon. 5-6-7 passed and when I spoke to a supervisor she said it would be the following day! If they had just been honest and told me at 4 that there were no shoppers I could have just gone to the store myself. Moving forward I will do just that and save money and frustration.

Never again! My order was shopped for then not delivered until next day. Was told I would get a $10.00 credit, not knowing I would have to spend $35.00 to use it. My card was charged more than what was supposed to. When I called customer service I just got the run around and nobody wanted to connect me to a manager. All of this trouble I should've just went and bought the groceries myself... lesson learned. DO NOT USE INSTACART!

I received a $115 charge on my Amex. I ordered a $50 of groceries (for what should've been $30 Max!) and there were $20 of charges (tax, delivery fee, tip). I called them to ask about the excess charge and after 30 min of run around, was told they don't see the order so they can't send me the receipt. I asked then how can you charge me anything for an order you don't have a record of? The man said he can offer me $5 for "appeasement." I asked to speak to a supervisor or someone who has the authority to research the records for the order and he said I can hang up and call back and hope to get another customer service rep. Basically, if you want to give them the ability to charge what they want without the opportunity to see your receipt or question charges, then go ahead and use them. Otherwise, buyer beware!

I got a letter today that said my membership with instacart will renew. I immediately tried to cancel it and erased all of my credit cards off the site. I never liked their service. The were quick enough to get my $99 out of my bank so I had to call and cancel the charge and the service forever. Very sneaky company by not sending gout notice that they are taking my money for a renewal of a service I have not used in a year. Do not use Instacart! They conveniently sent the renewal out after they'd take the $$$ without my permission.
Palm Desert Rene

This is worst deliver service platform available currently. I paid 180$ for items I never received. The food you receive most times are full of fungus. I ordered body wash and they gave me body lotion. And when you request for refund they never help or support even after emailing and sending photos or incorrect items. They never help with any proper support. I didn't get items but paid 180$ they force you to pay tip beforehand even when the items are horrible. Horrible customer service horrible company. Please save your money and do not use this.

I will NEVER use them again placed a online for pickup went to the store to pickup and the store had no order for me, I spent $200.00 on groceries only to be embarrassed.I reported the issue and was told I would be credited which never happened then after numerous of calls to customer service now it's a issue with there system when trying to add the credit back to my accounts.Very poor customer service and employees are able to lie and steal from clients.

Instacart was scheduled to deliver our order from Fred Meyers between 9:00 pm and 10:00 pm on 03/24/2020. At 8:44 PM we were messaged that there were delays and the groceries would be delivered by 11:30 PM. At midnight, we finally gave up waiting for the delivery. Instacart never delivered our groceries or contacted us again about the delivery. Now their website says that there is no driver listed for our order. We are working with our Credit Union to cancel payment.

First off… the people who have delivered my groceries are great. I have no issues with the deliveries or the people who deliver them. The company, however, I take issue with. I had signed up for Instacart+ free during a downturn in my mental health with the thought "if I use this more than just the once then it's worth it" well I didn't and I canceled it on the last day of the free trial (a Sunday). Then I get an email from Instacart congratulating me on my new membership and a text from PayPal saying I had been charged 99 dollars + fees anyway. Despite having canceled. And also despite not having received the "warning" they say they give to you when you are nearing the end of your free trial period. While the people who do the hard work are great, the company has lost my trust as a customer and I will no longer be using them.