HP

Waiting 1 hour 40 minutes, I was transferred three times, I explained my problem to several people, after which they interrupted my call. After I called again, I was told that they do not work with Samsung printer, I told the representative that HP bought Samsung Electronics, the representative was surprised! The staff are generally not informed about the company they work for. I do not recommend this company to anyone. Don't buy HP products if you don't want problems.

Binish P printer it has been nothing but trouble ever since we spent hours and hours on the phone with tech people. I wish they would just take it back and give us our money back and won't print and now they told us because we have a cartridge from them and we didn't get a cartridge another cartridge from them that now it won't allow us to print anything either so every time we talk to them, they have a different excuse, don't buy anything from HP

I've owned HP computers for the last 23 years. The last purchase has been the worse ever. I bought a desktop which upgraded itself to Windows 11. This caused the wireless adapter to go off-line (driver). HP tried remote service without any success. The local HP warranty center only uploaded Windows 11 again (losing everything I had saved) and it still does not work. I was told that reverting back to WIndows 10 would void the warranty. HP gets a zero for not providing any workable support. I basically have desk clunker and have to buy a 3rd party wireless adapter. HP sucks. Stay away.

I purchased a HP Chromebook in 2019 and also their 3 year warranty. We had a cracked screen, ONLY a cracked screen in early August 2020. Contacted HP for repair under the warranty. Found out they don't have any physical repair sites; you have to ship your computer to Grapevine TX. I did that, and filled out the form stating we ONLY have a cracked screen. When it was shipped back, to us (and repaired?) the Chromebook didn't turn on, had no audio, no ability to charge up, and no video. Promptly sent it back to Grapeview TX and its now been 2 weeks and they haven't even touched it. Can't get anyone to tell me what they are doing with it, or when/if it will ever be returned. I did find out they DO NOT do diagnostics on each computer. They also said that the Fed Ex truck broke it, but I have pictures that show not one scratch or dent. Will NEVER use them for a repair. My son starts school next week, and won't have a computer!

I was ask to use the instant ink program and save money. My credit card got cancel and i missed two months of payments, less than $10 dollar if i need they would hold me hostage and stop my printer from working. I cancel the subscription. Then asked them how to get my printer working again and they said it was out warranty and wouldn't help I called and ask for a manager, he said all i had to do is buy over the counter cartridges, i did buy new cartridges and they tod me it had to be from HP only, not an off brand, so my printer still didn't work, They said there is a chip in the instant ink and the real HP cartridges that stop you from using a remanufactured ink. They still held me hostages.

Bill Hewllet & David Packard were great minds but they never expected a review like this about their prestigious company's product.
I bought a HP laptop in 2017, firstly going well. Then the touchpad started to fail some times, Bluetooth devices were unable to connect, shuts off on their own, USB ports stopped to work and charging didn't worked.
Sometimes I had to wake it up by unplugging and plugging the battery.
Frustrated by the $#*!, ripped it off. Now I need a laptop like hell but don't have money to buy one, thanks to HP.

I've had several HP printers in the past. The last one I had stopped powering on after a few years so we replaced it. We bought the HP Envy 6458e. The is hands down the most frustrating printer I've ever had. It constantly disconnects from the WIFI and every time I try to use it I get an "unavailable" message. The only way I've been able to get it to work is to hide the printer and then set it up again in the app. I have to do this EVERY SINGLE TIME I print. Same problem again Except this time the printer won't even show on the available printers list. What is so hard about a printer just printing something from the HP Smart app? This piece of junk is going back. I've owned it for about 4 months and not once has it been easy to use. Setup was even difficult and I'm a tech savvy person.

I ordered laptop for my son's Christmas gift in November, it supposed to arrive early December then I was notified it would be middle of December then notified me again to be delivered after the Christmas. So I tried to cancel my order but they sent anyway after new year. I returned the laptop without opening it and they accept my return on Jan 10th, but I haven't received my refund as of March 10th after numerous requests I emailed. It is just awful. They took my money for 2 months after they said they accept my return. I am very tired of fighting this so I wanted to people to know my experience.

Had a problem with one of their computers under warranty. It took several tries just to make contact with someone who cares. It took more than once to get a drive repaired. Then when it finally was replaced it a 512 was replaced with a 256 drive. Did not realize this until I ran out of drive space, now it is no longer under warranty, just out of luck, I guess. BUY YOUR COMPUTER ELSEWARE. No Service, too big to care with the individual.

HP customer chat support was so bad today. I asked if HP could help with a hardshell cover for my lab top and the chat support just ended the chat. No support what so ever. I took my lab top back to the store and got an apple lab top. Support was so much better. You just lost a customer because you couldn't give any support.

If I could give a 0, I would. I've always trusted HP and their products but I will never buy anything more from them.
I tend to be proactive, so I buy and store toner cartridges so that when I need them, I have them. In 2020 I ordered a 4 pack of toner for my HP Laser Jet Pro 477 printer (410). I received them and put them away. Unfortunately, I did not check them.
Recently, in the middle of a large personal project, I changed the color cartridges and all was well until I was going to change the black. They had sent the wrong cartridge, 48A ($54.99) instead ofthe 410x as ordered ($171.00)
After spending more than 3 hours being passed from one agent to another, they refused to accept an exchange, return or refund because I past the "Return date", even though it was THEIR handling and shippjng error.
They are NOT a reputable compan! Buy from anyone else!
Angry and disgusted

Date of experience: December 07,2022

Been buying and Using HP Laptops, Scanners & Towers since 1996... Recently had a problem with my model 15 laptop I bought from BestBuy 4 months ago, a faulty charging circuit. Grabbed my Manufacturers warranty & called the toll free number. They sent UPS to me, Rushed it across the country And they Rushed it back to me in UNDER a week, free of charge. Fully repaired and in proper working condition. With all these bad reviews I expected to be screwed!
Will continue to Use & Recommend HP to Friends & Family!

If you want to order and pay for a PC and then don't get it - go ahead and order from the HP Store.

When you try and phone aftersales (as there is no telephone number for them so phone sales and they put you through) you will receive excuse after excuse. They told me there was a internal fraud issue and then it was an issue with after care, then they didnt know why the computers were not dispatched as they were in stock. They told me to write in with a complaint - I'm guessing to get me of the phone as i never got a reply to my complaint either.

If you want your item delivered - order from somewhere else other HP.

HP's use of software to prevent the use of refilled and remanufactured ink cartridges should be illegal. When I purchased this HP 8035e, I was not aware that I would be obligated to only purchase new (overly priced) ink cartridges exclusively from them. When I recently tried to use a less expensive, more environmentally-friendly option (remanufactured ink cartridge), the printer "rejects" it, because it is not a new, HP ink cartridge. I am throwing this printer into the garbage and going with another brand (any other brand). I will not use another HP printer until they stop this predatory and ridiculous practice.

I called the phone number from HP's online support site because my computer was so slow, I couldn't watch videos. The HP tech had me pay $59.95, then told me to download some updates. My computer froze. It couldn't download the updates, so I told the HP tech I didn't want to pay for their unusable support. The tech assured me I would not be charged. I spoke with their billing department to make sure I wouldn't be charged. I documented the case number and the names of both HP techs. I called Microsoft Answer Desk; the tech there found my computer was missing a "background intelligence transfer" code, so I couldn't get updates. He restored my computer's missing code, and fixed my computer. But for the past 6 months, HP has insisted on charging me, though I disputed the charge through my credit card company, Discover. Discover finally credited me $30, because HP refused to refund the amount they unjustly charged me. I will never buy another HP product.

We really like our printer although we have endless problems figuring out how to get it to scan. I called customer service who was helpful HOWEVER, because the printer is out of warranty they tried to charge me $25 to get my questions answered! WHO DOES THAT?!?!? They 'graciously' gave me a ONE TIME free help. I am BAFFLED! Who charges for customer service? I wasn't asking them to fix it or replace it, just help me figure out the problem (and the fix was 'unplug the printer and then plug it back in!). Final review: great product but someone at the top is a money grabbing fool who doesn't care about customers.

I bought an HP 60 ink cartridge some time ago as a spare for when the ink cartridge in my printer ran out of ink. A few days ago my existing ink cartridge was almost out of ink so I installed the new cartridge. It wouldn't print. I tried various things to get it to print but nothing worked. Finally I poked a small hole through the paper on top of the cartridge trying to determine the status of the ink in the cartridge. If you know about ink cartridges you know they are filled with some type of course foam designed to hold ink.

I will NEVER purchase an HP printer again! Such a rip off, you absolutely can NOT use any ink unless it's HP.it will reject the ink and not work. It would be ok if ink was priced reasonably but NO its more than double the cost of all the other compatible inks AND 1 set of new ink costs more than the printer not to mention monopolization of the product. Don't buy, run away from HP and buy a printer from a company with reasonably priced ink or that allows compatible inks!

I purchased 2 printers. I spent hours and hours of trouble shooting time with tech support but unsuccessful. Unable to get printer to print. I purchased warranty for printer but it was useless. Never able to get printer to print. I purchased a HP laptop and it crumped after 1 year. I will never purchase another HP product.

I will never buy another HP product. I have two HP Printers that are maybe six-eight years old. They have been unused for five of those years, packed away in the original boxes until I could use them again. I did not expect it would take so long to move into a home where I had need of them. Now, when I tried to use them, I needed to update the drivers to reinstall them to my computer. HP NO LONGER SUPPORTS THEM! In other words, they are useless. Like new, but useless. I just went out and spent $250.oo for a NEW Epson printer.I can see no other reason that HP would not still support their older products except to get users to buy new gear. I will NOT buy another HP product!